I bought an item as birthday present on Monday at 1.08pm. Paid extra for 1st class and noting their cut-off time for dispatch (8 minutes before I bought) I expected dispatch on Tuesday. I added a note to say it was a gift and swift dispatch would be much appreciated.
No sign of the item by Thursday. I contact them - they ignore me. Friday I email them.
Just as the shops are closing on Friday night they email to tell me they have no stock and they've sent a refund.
It's now too late to buy anywhere else and have it in time for the birthday.
I can't recommend them for reliability, honesty, communication or efficiency.
I can recommend them for demonstrating a high level of "Don't give a damn about their customers"
I have been ordering several items from BuySend over the last year. I live in Zimbabwe, and this is one of the few companies that will ship here. The products have been good, and the shipping rates excellent. Enquiries have been responded to immediately, in a very friendly way. Goods that arrived broken were refunded promptly. Excellent customer service! Will definitely continue using BuySend, and highly recommend them!
A problem occurred due to Paypal not forwarding my order. Customer service & management have dealt with my problem swiftly to cause me minimal problems which is greatly appreciated. Very happy with service and would recommend this service to others.
I ordered a garden bench...even though it was a bank holiday the delivery was extremely quick...unfortunately one of the slats had been damaged... without any hassle they sent out a replacement bench and I received it the next day even though it was a Saturday...they even said I could keep the damaged bench...you can't be fairer than that!...lovely to deal with a company that cares about their customers....defiantly would recommend and use them again :))
I needed the item to take with me the next day and I asked the guys to go the extra mile to make it happen for me. Got exactly what I ordered and in fairness they shipped with Warp Speed. Would highly recommend these guys. Top Bannanas!
Fantastic seller, seamless transaction, fast affordable postage to
Australia, personal service - a happy repeat customer
To all international buyers out there, shop with buysend in complete confidence. I was shopping for my sons 10th birthday party and was looking to find the best deals as costs add up quickly. I never thought I'd get better deals shopping internationally, buysend offered the cheapest prices and low priced shipping on products that are TOP QUALITY! I received my products within days of placing my order, all the way in Australia. Packaging was secure and my items were as described, exceeding the quality I had expected, as normally, you just get what you pay for. A hassle free and secure transaction was important to me, buysend provided this, and I'm already planning on placing my next order. Thank you buysend, for providing us budget conscious folk with a place to shop in confidence!
I had tennis elbow and needed an arm strap. Buy Send had by far the cheapest product and while this isn't always a 'best buy' I decided to give it a try. The strap arrived within two days by Freepost, well packed and exactly as per the photograph.
I've been very satisfied with with the service they provide and with the quality of the product, and shall not hesitate to buy from this company again.
To comly with the legistation of one of the EU countries I will be crossing this summer I had to purchase a tow rope to carry in my car. After reading many reviews on tow ropes, mostly critical as the rope construction ones can snap under heavy towing conditions, I decided to go for a steel one instead. On investigation I found the item offered by BUYSEND was significantly cheaper than from other sources. I was not expecting a good quality item for the price but was pleasantly surprised when it arrived within a couple of days and was of such good quality. I would recommend buying this item.
I have no problem giving positive feedback. My purchases were sent very quickly (all the way Down Under) and the items were exactly as described. I was very happy with the value for money and have no hesitation in purchasing from you again.
I made two orders from BuySend.com. The first arrived in here, in New Zealand, FOUR DAYS after I ordered it. It was perfect. So ordered another. 10 days later, it hadn't arrived, so I contacted BuySend.com, I received personal service from one of the company owners. The answer was simple: usually, it takes two weeks for shipments to reach New Zealand. I waited four days, and the order arrived. Problem solved.
So the second order was normal. But the first was extraordinarily fast. Overall, they are, at least, good and solid. But at their best, the blow away all expectations.
I have been buying items for my 50th birthday 70's party in August - I live in Australia and BuySend is very reasonable in pricing - I have searched the Aussie websites and they are much more expensive.
I bought two remote controls from this company.Price was very reasonable. One worked fine, the other was faulty.Every effort was made to correct this and after trying a replacement which was unfortunately also faulty a full refund was given to me.Throughout I was treated politely and nothing was too much trouble for this company.
I am so pleased to buy from BuySend they were so fast with getting my order to me, and what I bought even though it was a great price the item was a great quality. I would definitely purchase from them again!! Very happy customer.
It was a pleasant , clear and informative ordering system. Goods arrived very quickly. When a problem developed with the goods this was dealt with very quickly and without problems.
I bought a set of plastic racking.
It was great to assemble and ideal for a lock up as it will not rust! Dead easy to assemble and fully laden within minutes of opening box. Plus you delivery was very prompt! Ace service.
We ordered an item from this company which we needed for a charity garden party. As we live in Greece and have ordered from the UK before and have been disappointed with the delay in postage we were very pleased and surprised that the item we had ordered arrived in plenty of time for the party. It was exactly as described when purchasing so no disappointments anywhere. Thank you BuySend.com we shall not hesitate to use you in the future. Ray, Kefalonia Greece.
I have been delighted with the purchases I have made at BuySend. The quality is good. The products meet all their functional requirements. The service is first class. All transactions I have had with them have gone smoothly. I will be a regular customer of BuySend .
I had difficulty obtaining kitchen scissor tongs with FLAT edges, which provide greater dexterity, particularly for picking up hot cooked food. I couldn't get them in any major local supermarket chains, so was very pleased to obtain them from this supplier at such an inexpensive price. They really are very useful kitchen tools, I even bought a pair for my mother too!
The communication and service was excellent. I will definitely buy from this supplier again.
Good quality items and very good value,very accommodating and always eager to help. Very fast and efficient delivery,would really recommend, I wouldn't have any hesitation in using again.
the purcase more than meets my expectation and was reasonably price will use again
I've bought quite a lot of various items from BuySend over the past few months. I absolutely love this Store because from start to finish the whole transaction is a breeze. The postage is very fair especially as my purchases come here to Australia. My Orders are always wrapped really well and delivery to Australia is very prompt. I highly recommend this Store. You need to give it a try!
I ordered 3 drinks canteens late one evening for the kids. I checked the postage details and thought well thats ok they will be here some time the following week.
So how supprised was I when they turned up less than 48 hours later. Now that thats what I call a speedy service say one thing but exceed the expectations of the customer by delivering it much quicker.
The packaging was great and the canteens are made of strong materials and up to the job of being thrown about by growing kids,
I chose Buysend to purchase a car seat because of competitive price and clear description of the item. The transaction was completed efficiently to my complete satisfaction, so I would highly recommend this eBay seller.
I needed some 'crazy' glasses for a themed party recently, and left it all until the last minute as usual. I was able to buy online and have them shipped to Australia - all for about $7 in total (less than the cost of the petrol I would have spent trying to find something). they arrived extremely quickly, and couldn't have been easier really. And did I win for having the best glasses of the night? Well someone else ended up with them, so yes they were definitely popular!
This company (BuySend) honestly offer Great Quality, Value & Choice, as well as helpful advise! Before parting with my hard earned pennies (especially on the internet) I need the peace of mind that i'm buying from a good company - with detailed descriptions of products, free uk delivery ( a big bonus!), quick dispatch & excellent returns policy; I have had an enjoyable stress-free shopping experience, Thanks guys! I will totally recommend you to friends & family... :-)
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