Je remercie Mr. Filippo et la société Fesal. Je suis parfaitement satisfait de cet article après l'avoir déballé. Très bon état d'arrivée et parfaitement emballé. Professionnalisme et qualité m'ont entièrement satisfait.
Si j'ai d'autres achats je ne manquerai de vous consulter et en ferai part à mes connaissances.
I bought a number of items which were shipped to Australia without issues. Due to summer holidays in Europe there were some issues with supply from manufacturers but Fillipo provided good communication and I was sent with a higher model of the same item without even requesting it.
Everything is of the highest quality and has provide the wow factor to my kitchen and bathroom at a fraction of the cost if sourced in Australia.
Nobody have this beautiful faucets !!!Great product, great seller, great & fast shipping!!!!thank you very much!!!!!:)
Very Happy to find this great company!!!:) and the very fast shipping!!!!
Thank you very much!!!!!Happy,happy,happy!!!!:)
Fillippo was very helpful, quick to respond to questions and reassuring when buying on line to get good after sales help. Would recommend fesal and would happily use them again.
Great professional service, dedicated customer care and a wide variety of quality products at good price.
I really enjoyed the whole process, very pleased with Fillippo and Fesal for the dedication and support to efficiently overcome issues.
Andreu - Barcelona
Thank you to Filippo at Fesal, your products are amazing, the service was brilliant, delivery was prompt, and prices are very competitive. I will definitely use your company again and will tell my family and friends about the great service.
Santa Ruffo Perth Western Australia
l dealt with our order quickly and professionally.. Great products at a very competitive price.
I was really pleased with the tap I purchased from Fesal. It was delivered in perfect condition and I was able to save almost 50% on the cost of purchasing it in Australia, with shipping included. Thanks!
I wanted to buy all my kitchen appliances and more from Filippo but alas, we were too worried about warranties to take the plunge. In the end, I ended up buying a kitchen sink and tap mixer from him. It is a small purchase compared to the large orders he normally takes however, having said that, Filippo spent a lot of time giving me advice and he was still polite and helpful even when I only ended up purchasing the sink and tap. I must say the goods were delivered in very good condition and the service was A+! Shall definitely be recommending fesal.com to all my friends in need of kitchen and bathroom supplies.
I would highly recomend Fillipo & fesal.com, they will also quote on items not on the website. The items I've purchased have come in at under half price of what i would pay in Australia. Thats including fright. I will continue to use them for all my household equipment.
The personal service offered by Filippo was second to none, including after payment when Australian customs needed some paperwork... Filippo had it to me in hours. Easily the cheapest way to buy brand appliances in Australia, with better service than local too! Bear in mind that shipments over AUD1000 mean you have to get full customs and quarantine clearance, so there will be additional fees on top of GST and import tax... Plus port fees etc if you ship by sea.
We placed an order with Fesal for a number of taps, shower heads, towel rails, a sink and a bath for a renovation that we are completing. From start to finish, Filippo was there to answer queries and provide advice. Given this was our first significant online purchasing experience, we appreciated the promt replies from Filippo and utimately, the products that arrived within the timframes originally advised. The Gessi products are fantastic and all products were well packed in a solid wood box to ensure they arrived safely.
Filippo, what can I say. The service that he provides to a client of Fesal is outstanding. At first I was apprehensive about purchasing all of my goods online let alone from overseas with such competitive pricing. Filippo was extremely gifted in the art of communicating with me in what I was specifically looking for in my appliances, sinks, taps, you name it. I ended up purchasing a lot of goods from Fesal as I believe them to be genuine and feel that they are more advanced and knowledgeable with their products then a lot of other companies that are either online or in a shopfront. If there was something that they didn't have, which was rare, Filippo would source it for you. I can't believe the amount of $$$$ saved purchasing high end goods. Woohoo.
Only thing now is that my messenger/phone has fallen quiet because I have bought everything from Fesal and it is all finalised and complete that I don't get to hear from Filippo. He is a true great communicator. Thank you.
From the moment i found the Fesal website this has been a great customer-supplier experience. i assumed that the little pop up chat box offering immediate assistance would be the usual useless know nothing trying to juggle 20 customers at once... Instead I had the undivided attention of the immensely knowledgeable and helpful Filippo. he knew everything there was to know about range hoods, and guided me brilliantly throughout. Ordering was then easy, and delivery painless. the gear arrived in perfect order and looks fantastic in our new kitchen. Everything about this company has been good. Such a refreshing change to the over priced and lazy service i have received since moving to Oz. Keep up the great work Filippo and sincere thanks for being refreshingly brilliant.
I have been buying via internet from all parts of the world for several years and I must say that Fesal is the most service oriented company Of them all. Quick to respond, keeping promises and even able to tailor products so it fitted my needs.
Many thanks Fesal for arranging for the delivery of the gessi goods from Italy to Hong Kong. They all arrived in perfect condition and we are very pleased that we have got so many quality products at a significantly cheaper price than compared to Hong Kong (even taking into account delivery charges). We would highly recommend this Site and Filippo's services to others.
I found Fesal very professional to deal with. I was kept fully informed at all times re the status of my order and everything went very smoothly. I would definitely recommend them to my friends.
The excellent "live chat" interface and the fact that everything went exactly as promised made me very pleased with my decision to purchase taps through this company. And on top of that a HUGE saving over buying them locally.
Filippo Salbini ritiene questo recensione utile
I have recently made a large purchase with Fesal and was very happy with every aspect of the process. Filippo, the owner, sourced some products that were not on the website, and even suggested a cheaper showerhead to go with the taps I had chosen.. He was right , it did look better than my initial selection.. I had done a lot of research and knew I could not buy at a comparable price in Australia, even with delivery and duty and customs included. I would have to say all 3 boxes ticked.
Superb product range
Fantastic customer service . Emails always answered promptly
Shopping on the internet has its risks. I know having been ripped off by a dodgy supplier in the UK. It is however a pleasure and relief to deal with an honest and down to earth supplier who does what he says he will do...no fuss, no bother. Filippo and his company Fesal have been very good to deal with. I was able to get good prices and prompt delivery. One of the items I ordered had a manufacturing fault which I discovered on its arrival. Filippo arranged for the faulty part to be returned and replaced. It took a little bit of time because of delays with the supplier but I guess that is a fact of life. I have no hesitation in recommending Fesal and Filippo and should the need arise I will have no hesitation in ordering more goods in the future.
Filippo Salbini ritiene questo recensione utile
I just renovated my kitchen and bought neff appliances from fesal they arrived fast to my house in Melbourne, I am very happy and will shop from fesal again and recommend them to everyone
After deciding that I wanted to use Gessi taps in my house and then seein the price, I decided there must be somewhere cheaper to get them from, after searching online, I found FESAL, initially I was a sceptical about the service I would receive and the prices that were quoted. Well I was more than pleasantly surprised, Filippo was absolutely fantastic, his level of service is second to none and you can be guaranteed that the products are 100% genuine. Not only did he deliver all the products he has advertised online but he also sourced some other item I wanted.
All items were packed and received in perfect condition.
I would have absolutely no hesitation to recommend Filippo and FESAL, in fact I am order some more items in the next few weeks!
I have been pleased by the follow up of my order and the accurate information about the status of the delivery.
Besides the parcel arrived exactly on time ....
À very good service I will recommend.
I needed a new remote for the cooker hood as the old one had malfunction due to water damage. The proce quoted by the hood supplier was rather expensive, so I checked for alternatives on the internet and Fesal was a lot cheaper, so I ordered the product and paid via Paypal. Once ordered had been place there was no fuss and could track order after it haad been dispatched. Good service will use again if necessary.
When looking to order quality taps from the internet I stumbled across the site Fesal. At the start i was a bit sceptical, as the prices were unbeatable. However I read other forums about fesal and the service was truly legitimate. I viewed the numerous stock that Filippo had to offer and the variety is amazing. I ended up ordering all my taps which I would have paid double the price and also my kitchen and laundry sinks (at a cost of over $9000).
Throughout the process Filippo the owner of Fesal will assist you with any question you may have either by email, phone or chat online offered through his site. He truly takes great pride in his work and will never dissapoint. His customer service is amazing and as for his English I too was pretty amazed.
Once the order was placed Filippo provided me with a tracking number and also photos of the containment prior to being sent. The containment arrived on time and was well wrapped with bubble wrap. The taps were in impecable condition and have been installed with no problems.
I could go on forever about Fesal. I would highly recommend buying from Fillipo without hesitation. I am thoroughly pleased and have high quality taps and sinks in my home which would have been impossible for me to purchase here in Australia.
However one recommendation would be to plan and order early as there is a great variety you can purchase and if I had known about this site earlier I would have also looked at purchasing my whitegoods (oven,dishwasher etc).
Thank you Filippo (Fesal) for the service you provided
I recentley purchased a very large stainless steel rangehood from Fescal. It is perfect! The volt watts are correct for Australia and only the plug will have to be changed for our power points. One thing to be aware of, is that when it arrives in Australia, you will have pay for customs tax which did not bother me as I still saved over $3500! What a massive savings! I would recommend Fescal to any Australian
Well so far so good made contact with Filippo and was a bit concerned about sending him money in advance but was pleasantly surprised to receive the goods in New Zealand on time, well packed and in good condition.
I trust I don't have any problems with regard to installation (Gas Hob) and it working once installed but so far so good.
The only down side of purchasing from Fesal.com as apposed to the local supplier is that I have no warranty. However if you're prepared to take that risk, Filippo told me he could sell us any parts that would be required for future repairs, so I suppose it's up to me considering the purchase price was much cheaper even including freight from Italy to Christchurch, New Zealand.
I would certainly consider buying from them again!
The power cable was cut by a stroke which is dangerous due to the lack of electrical insulation.
After seeing the Elica range hood we wanted on display in Harvey Norman (Australia), we decided to look around as we thought the price was exorbitant, the mark up is over double the price through Fesal. Looking around on the internet, we found Fesal.com.au and wrote to Filippo, who responded promptly and professionally to our concerns about shipping in from Italy, etc. The product was well packaged for the long journey and arrived in 10 days. Considering it was below half price of the Australian one, we've saved heaps. The only problem is the shipping cost, which is a lot, but it is a big package and the whole price is still so much better than what you can get here in Australia. Thanks guys!
Per rispondere come azienda, accedi al tuo account business.