Risposta da Protronica Ltd
[REPLY]
- Recensioni ()
- Christy Shanmugam
- 1 Recensione
Best customer service
I was looking for a product called hyperjuice external batteries. Before I bumped into Protronica, I was not sure this is the correct product for my needs. Called them and service was extremely good. Person took his time to explain all my questions and assured this is the correct product. Also gave me a free power cables to support my world travel needs.
Best customer service - I ever experienced shopping online for last 12 years. I wish all retailers follow Protronica's customer service.
I will always recommend business like Protronica to the world. Thank you so much for clearing my doubts and product works as explained.
Thank you!
- eamonn mccabe
- 1 Recensione
amazing company-truly professional service
great communication,fast service A+++++++++
- Peter Bella
- 1 Recensione
- Teresa Brailsford
- 1 Recensione
excellent service
ordered item - a cover for an ipad, late on Sunday night, order was acknowledged on Monday and item actually arrived in excellent condition and as described on Tuesday. So, can't fault it at all was excellent service as described and first class delivery
- Lubè
- 1 Recensione
Great service
Very simple to order and good customer service.
- richard culley
- 1 Recensione
Ist Clas service from a 1st class company
If you want to but anything for your tablets please check this company out first their prices were the best and send out your goods asap recieved mine sooner than I expected
- Urban Appetite
- 1 Recensione
Perfect customer support
I was having issues getting a hold of the right hardware I needed for a trip and while Protronica had the same supply issue as other suppliers, they quickly emailed to let me know and provided several solutions - all achievable by the following day. The items were delivered in time and the trip was a success. Thanks!
- Katy Kirk
- 1 Recensione
- Elmar Schiener
- 1 Recensione
Stunning delivery efficiency
The gadget's functionality has still to stand the test. The speed of delivery by far exceeded my expectations.
- Benedict Redgrove
- 1 Recensione
Always helpful and prompt. Excellent customer support.
We had a couple of issues with a faulty battery and they offered us a replace ment straight away.This was shipped the next day and they have continued to offer the same excellent service with other items we have purchased through them. I wish more companies were this great to deal with.
Tip Top Kit & First Class Advice
I looked around the internet to find a portable battery charger for my various pieces of Apple kit and happened on Protronica's site along my travels.
I found their site very professional, but I did need a little further chat, to be sure I was choosing the right equipment
With that in mind, I gave them a buzz and spoke with Rob Garner, the owner of the company. He advised me that I needed one small extra item (that I would have forgotten to buy and that was vital to the ensemble) to ensure I had everything I had needed.
When it all arrived (promptly and as promised) I pinged him a brief email to ask one question and he immediately replied with a full and helpful answer.
Really good quality kit. Very efficient service. Extremely helpful people.
I can highly recommend them.
- John Andrews
- 1 Recensione
Helpful response on telephone, and quick delivery. Happy with product.
Helpful response on telephone, and quick delivery. Happy with product.
- pcj electrical
- 1 Recensione
very good service
item turn up on time and did exactly what i wanted it to
- Leonard
- 1 Recensione
This was the fastest overnight service
I ordered from this Company and to my surprise it arrived the next day. I like surprises :-) and most certainly will buy from them again
- Amadeu Campos
- 1 Recensione
Profesional
A very good product 5 Stars....
Excelent sales department.
Worth the money
- Marcello Pozzetti
- 2 Recensioni
Cannot be more helpful
Bought a MPB 60 which is awesome.
Good communication and very helpful people at Protonica.
The delivery was late only because the courier could not find my house but received infos and immense support even during weekend and after hours from Protonica .
So I will be using their services again when needed because I know that they care.
- Franc
- 1 Recensione
Reliable and brilliant service
I was happy and buoyed with the prompt service even after I cancelled my order .
Was treated with much courtesy and will do business again
Risposta da Protronica Ltd
Rob Garner
Protronica
- Michael Howorth
- 1 Recensione
Excellent service, very quick delivery good product.
An excellent product, does everything that they said it would. Delivery was excellent and very quick. Even the delivery team were a credit to the company. Will be a supplier thatI will be using again.
- Donald Lobo
- 1 Recensione
VERY BAD CUSTOMER SERVICE
the review is based not on the product but on the way you have managed your after sale customer service. I ordered a back cover and it was a mistake as i wanted to order the full cover for my new IPAD. i wrote to protronica couple of times bu hadnt received a reply till date.
overall the product is fine and would recommend to buythe same product on EBAY OR AMAZON which is much cheaper.
Risposta da Protronica Ltd
The contact messages sent to us on Thursday afternoon and evening were seen by us and we attempted to reply on Friday morning from outside the office on a mobile device – a technology that has worked so well for us in the past that we almost don’t notice using it.
However, unfortunately in this case the reply did not send correctly. This is a very rare occurrence and we think we understand the reasons behind this particular incidence. We are working to improve our notification system to prevent future occurrences of the issue.
In the circumstances we would like to offer the HyperShield with our compliments and have fully refunded the order.
Rob Garner
Protronica
- F Thomas
- 1 Recensione
Outstanding
I needed a lot of advice to ensure that the product would meet my varied needs. Rob couldn't have been more helpful. Would definitely go back.
- Richard Olsen
- 1 Recensione
Fast delivery of a well packed parcel
I was very happy with the efficient fast service I received
-
- Roberto De Melgazzi
- Monza, GB
- 1 Recensione
Great Dealer. Easy order, fast shipping!
Ordered on 5th December, received 2 days later. Simply GREAT!
- Hampton Court Hands
- 1 Recensione
Excellent value, excellent communication, excellent delivery time!
An excellent all round service. Good web site, greta value and fast. Highly recommend
- Percy Steven
- 3 Recensioni
An excellent service which can not be better.
On Saturday I bought a water filter for my new Krups Coffee machine. It arrived in record time on Tuesday. It was expertly packed, and is now fully functional. I was amazed at the efficiency and promptness of this company. I would certainly recommend them to all.
Risposta da Protronica Ltd
Good to know that good service is out there - we will keep pushing to match the best.
- James Helmer
- 1 Recensione
HYPERJUICE external power MBP-150
I have recently purchased A HyperJuice external power MBP-150 for my Mac book pro 17". I did this so I am able to work in Parallels Desktop in AutoCad. I do not have any other applications open nor am I connected to internet ect. Having done the research on your site and some blogs I figured the if you say over 20 hrs of power then I can expect AT LEAST half of that...After two days of trials I can only 6 hrs of power out of the battery which is not sufficient to do the job that I paid 400+ euros for.
Is this a faulty battery? What can be done to rectify this problem that my work depends on?
Thank-you
James Helmer
Risposta da Protronica Ltd
Working out how long you should get from a battery is very dependent on what is happening with the computer.
The figures quoted in hours by Sanho, the manufacturer of the HyperJuice are based upon the running time in hours claimed by Apple for the model of computer you have. We think that this is perhaps not the best basis for calculating what is likely to happen in real circumstances.
Probably the best method of calculating run time is to use the size of the external battery in comparison to the size of the internal battery, in the case of the MBP-150 this is approximately 1.6 time the battery in the 17 inch MacBook. So whatever hours you get from the MacBook battery on its own, you can expect to get an additional 1.6 times this number of hours.
From your comments it is unclear if you are getting an additional 6 hours from the HyperJuice battery or if a fully charged MacBook and HyperJuice is giving a total of 6 hours. However, we can say that the figures you have given would imply that the MacBook on its own internal battery should run for somewhere between 2 ¾ hours and 3 ¾ hours running the tasks as described.
If the MacBook internal battery does provide the above times then everything is as we would expect it to be. If the MacBook alone provides significantly longer running time, then we have to suspect an issue that would require further investigation, one we would be happy to assist with so that we can understand what is happening and come to a resolution that everyone is happy with.
We have sent by email a suggested trial that should help clarify what is happening and we are looking forward to hearing the results.
Best Regards
Rob Garner
Protronica Ltd
- Lawrence Whiteley
- 2 Recensioni
Brilliant service great purchase.
The click on back cover fits a treat.It adds very little bulk to the iPad and looks really stylish. I bought black to contrast with the grey smart cover. My iPad is now fully protected.
- Jubilee Church
- 1 Recensione
Fast & Efficient
We bought two hubs which were sent next day. Unfortunately due to the delivery firm, there was a bit of confusion over our address so the package arrived a day late. Both hubs work well however due to the postal bag used the packaging was slightly damaged.
Having said that I am very impressed with the service and would definitely recommend Protronica Ltd to anyone! The price was the most reasonable for the product and the P&P was good value.
- J H
- 1 Recensione
Great Service
These guys really seem to go the extra yard to ensure their customers are happy.
I purchased a Hyperjuice 100 battery backup and had an "odd" question regarding a special form of connector. Not only did they answer the question they offered to make me up a special cable !
Brilliant
- Jem Atkins
- 1 Recensione
Placed order, item delivered prompt and correct.
Found the item I'd been looking for on Protronica site. Really impressed with their prices, descriptions of items etc. Fully recommended.
- Anne driscoll
- 2 Recensioni
- Matt Coles
- 1 Recensione
Very good even if wrong item delivered first time
Recieved wrong item first but promptly swapped over.
- Eugene
- 2 Recensioni
- RR
- 1 Recensione
Excellent price and service
Very pleased with the price and very prompt delivery....great job,
-
- Dan Broughton
- Bristol, GB
- 2 Recensioni
- Paul Rogers
- 1 Recensione
Outstanding customer service
Due to a clerical error, I received the wrong item. I desperately needed the item that day, and after one phone call arrangements were made to deliver by hand the correct item, on a Saturday, within a couple of hours.
Will definitely shop at protronica again.
- Laura Howley
- fareham, GB
- 3 Recensioni
You've got the power
I must admit I was not sure when I saw your site but it is very efficient as is your service and must be honest am hoping that the item fits well as well as it has not be given to the appropriate person but I have great faith.
- Tara Booth
- 1 Recensione
Perfect item, super fast delivery
The back cover fits the new iPad perfectly and is a fantastic partner for the Apple magnetic lid. Keeps the funky design while protecting the kit. Brilliant.
- Gavin
- 1 Recensione
brilliant
I recently bought the cloudftp was quick delivery contacted protronica and there assistance was very helpful aswel...look forward to purchasing new stuff from them
- H. Coffield
- 2 Recensioni
Excellent product and delivery
The iPad back cover arrived the day after ordering, so top marks for that. The cover is ideal, perfect fit (I use with Apple smart cover bought directly from Apple store) and, as I bought the transparent one, it dosen't detract from the look as the logo can still be seen.
Would recommend site to anyone and will no doubt be back judging by the variety on offer.
Would not hesitate to use again.
- Carlos
- 1 Recensione
The most helpful people to deal with!
I have recently purchased from Protronica and I have to say it was the most simple and easy transaction to do.
When I had a query on an item ( which arrived very quickly I must say) as a possible change of colour (our decision I must add, no fault of Protronica !), it was dealt with most professionally, helpfully and quickly.
I would most definately recommend buying from this company and will be buying from them again myself. Well done and thank you!
