This is the first time I have used this company - having heard the advert on the radio, when I needed a new fridge freezer I looked on their website. Was a bit apprehensive at first - but on seeing all the products and feedbacks with 5 stars thought I would give them and go, and here I am now giving them 5 stars myself.
Don't bother looking around - save time - just use ao.com.
This is the third time we have used AO for a large kitchen appliance. As before, the item was very competitively priced and the company gave us a choice of delivery dates. The chosen date was then refined down to a two hour slot which was adhered to. The delivery men were efficient, considerate and courteous, and the whole experience was good from ordering to receiving the item. Hence the headline - "Have used before, will use again". If that's not a recommendation, we don't know what is.
Fridge freezer ordered 6pm on a Saturday night, took delivery less than 24hrs later !! Text message at 7am on day of delivery with a 4 hour slot, drivers name & contact number sent too. Phone call from driver a couple of hours later narrowing slot down to two hours, delivery received within this timeslot ! Well impressed, would definitely use again :)
I put in the order for my dishwasher on a Friday. Guess what. It was sat in my kitchen on the Sunday. Fantastic service and the delivery people were very polite a rarity nowadays. They made sure that I was 110% happy and satisfied before they left. Nothing was too much trouble for them. Delivery was bang on schedule. AO.com for me every time from now on. Prices are very good. From ordering to delivery and follow up was totally second to none.
ao.com was recommended to me by a friend & after placing my order, I was constantly kept updated with delivery times & that was with the driver calling me which meant I didn't have to go online to check the status of my delivery.
The drivers who delivered my machine introduced themselves & where 2 of the most friendliest people I have ever met, they took all the packaging off on the back of the truck so I did not see any rubbish, & where in & out of the house so quickly, it was a real pleasure to be dealt with in such a warm and friendly manner. Top marks all round to such a great company.i have to admit I cannot find one fault for the whole process from ordering to delivery. THANK YOU SO SO MUCH
I recently bought a Washing machine and it was nice to see a company actually provide a decent service.The web site was easy to use and the delivery dates were also a doddle,they even show you a date when they are in your area.The e-mail sent on the delivery day giving a time slot was very accurate.
The service ao.com have provided was exceptional and to the highest standard. I shall definitely buy from the company again. Not only was the first tumble dryer delivered well within the predicted time slot, but having decided that it was not right = after unpacking- a different one was delivered only a few hours later with no hassle whatsoever. Brilliant!
Generally they are competitively priced for electricals but on one occasion, were more expensive than an on-line competitor. However, they were prepared to price match so I ordered several items from them. I have ordered both on-line and by phone and on both occasions, they took the opportunity to do a very hard sell of an expensive monthly insurance policy, in spite of there being a 2 year manufacturer's warranty. When ordering by phone on the first occasion, I did not mind much but after ordering on-line I was annoyed to be cold called about the insurance policy. The salesman was aware that I had previously declined this policy but tried nevertheless. On price they beat John Lewis but on service, go to John Lewis. I should credit ao.com with a speedy delivery service however,
I originally ordered a tumble dryer from Currys. They failed to deliver at the time arranged and I cancelled my order. When I ordered the exact same item from ao.com I was pleased to find that not only was the item cheaper, but they could deliver next day for a lower price than I paid currys. I was kept informed by email as well as the driver as to when it would be delivered. Ordered 6pm Fri - arrived 11.30 Sat. Absolutely fantastic, I would definitely recommend them and will buy from them again
Great choice of products with a nice but simple website to use, with no delivery charge for standard and then if you want to at extra cost pick the day and time you want. Great communication through email and text messages and even the driver gives you a little call before he drops off to you. Very friendly delivery men. All in all I would recommend and come back to shop at ao.com, it will be the first web site I look at.
Great customer service . Easy online ordering . Fast delivery with first rate communication throughout.
Unable to locate desired product locally or even order within a reasonable time scale.
AO deliver within two days and item not even in stock initially !!
Christmas dinner is now back on due to arrival of Zanussi cooker .
I bought a washing machine. On the day it was being delivered, I was the only one home, so it was important, as well as the great quality washing machine I bought, that the company suppling it, would, disconnect the old, recycle the old and fit the new machine, of the many companies I reviewed, no one could promise those 3 things, no one else seemed to disconnect the old machine (unbelievable, but true), anyway Appliance On Line did exactly what they promised, which was a great help to me and the reason I wrote this review as not only was my washing machine the right, price and excellent quality, the installation process was second to none.
The order process was simple and i loved the way you could choose so many different delivery options - from same day to eco delivery. We chose an anytime next day delivery, we were sent an estimated delivery time email and text and received a phone call half hour prior to delivery. When the drivers arrived they were both very friendly and helpful. I will certainly be using this company again. Am one very happy customer.
Easy to order items online. Impressed with the way they kept me informed with regards to delivery. Was given a 4 hour time slot the day before and got 2 phone calls from the delivery driver letting me know when he would arrive. Very polite, friendly and efficient in installing my washing machine and was very careful in not wanting to scratch the kitchen floor. Would definately use this company again and would recommend to anyone. This is the company others need to strive to be
Most of us have stories of waiting hours for deliveries or services that never came; of not knowing what was happening, taking time off work only to find we had wasted a day. a.o.com (formerly Appliances Online) make such experiences a thing of the past.
Ordering online in the early hours of the morning after a late-night terminal breakdown of my washing machine I was able to go to sleep reassured that I would have one two days later, having chosen free delivery. The ordering process was very clear.
Emails detailing my order had full, clear and easily read information, and a friendly call from Customer Services the following morning confirmed that all was in order.
I was alerted that I would receive an early morning call to confirm my delivery time slot and a text gave me the name of my delivery driver, Norman.
A follow-up call an hour or so before delivery made sure I was ready, and the actual delivery and installation, including disconnection and removal of my old machine was completed within 20 minutes. Norman even mopped my floor to make sure it was safe.
The packaging was whisked away and a quick demonstration reassured me my new machine was in working order.
I cannot praise this company highly enough. ao.com are a model for others to follow, in my experience.
Great fast polite friendly service. could not have been easier to order and sort out delivery and when I called with a query about the oven I purchased, was answered in a UK call center and was answered clearly and concisely.
I have over the years brought many items from AO. Dishwasher, Washing machine, Built in oven and Microwave to name a few. They always try to sell the extra lifetime cover for between £60 and £90 a year depending on the product. I never have been, or will be, interested in these schemes. They must have my details on there sytem so how hard is it realise that after 2 or 3 unsucessful attemps to sell me extra cover, each time I say no. Please stop asking the question everytime I order from you.
Web site is great and easy to navigate, prices seem competitve and delivery always first class. Just cut the push for extra cover!!
Our washing machine died at 6pm on Sunday evening, with 2 teenage children and demanding jobs we could not be without a washing machine for any longer than a couple of days. After quickly comparing prices and delivery times I decided to give AO.com a go. All I can say is I haven't experienced customer service like this, ever! From the moment I purchased the product online to free delivery less than 36 hours later and the removal of my old machine (again for free), this was online shopping at its best. I was kept informed about the delivery time and even had a phone call from their rep who went out of his way to be friendly and helpful. I got a fantastic price with a customer service that's hard to find. I will definitely use this company again, I can't speak highly enough of them, a completely stress free experience.
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this was the first time I have shopped with appliances online, so was a bit hesitant. I need not have been from placing the order over the telephone the young man was polite and helpful. he assured me of delivery instructions which was brilliant. I received a text the night before informing me of drivers name and telephone number should I need it. day of delivery I received a phone call from driver who gave me a two hour time slot , infact he was early!!! also very helpful and polite. would definitely recommend!!!!!! I would also shop again with this company.
from selecting a new fridge frezzer and looking at the handy demo vidio we new we were on to a winner. web site is simple to use the information exchange from time of order is superb and the little touches like the drivers phone number all help to keep yyou relaxed during the order and deliver process.
we wont buy white goods any where else from now on and recomend the company with out any reservations.oh yes and the price was the cheapest on the market
Excellent communication from start to finish. Delivery guys friendly and easy to speak to. My items were put where I wanted them . Even better I am receiving £50 cash back. When I had a problem with tumble dryer AOL offered another with no quibbles. But managed to sort problem myself. I would recommend AOL above all others. If I need anything else in the future I will be buying from AOL .
This is the 7th time we have used AO and I have to say we cannot fault them at all, everyone is there to make your purchase a pleasant experience and you genuinely feel like you are buying from them personally... every step of the way. Their systems seem to work extremely well and every bit a triple A and triple * supplier. They text when the eta is and then call 15/30 minutes before arrival..... they take care not to damage goods or decor!!! now thats got to be a first class service!
Well done and thank you!
Having used AO before we checked their website when looking for a new gas hob. As we were replacing an existing electric ceramic hob it had to be a particular size and with the features that we wanted. With the search facility on the site we located the suitable hobs quickly and compared their features, settled on our choice, ordered and paid for it. It arrived on the day promised and was well packed to prevent damage in transit. The process was fast and customer friendly,
Does exactly what it says on the can. Keep it up. Third time of use; fast friendly reliable and reputable service; always delivered inside 36hrs; best, best prices. To all that do not use them - you are stupidly paying too much ...!!
We ordered our Dishwasher from ao.com - courtesy call afterwards to confirm order and delivery date :-) Service was excellent very friendly great sense of humor!! They kindly took the packaging and put in the kitchen for me!
Will definitely use this company again!
I ordered a larder fridge & freezer & I liked that I didn't have to pay postage & that I could select a day that suited me. It was also nice to get a text giving me a four hour slot of when the items would be delivered. I even got a call from the driver saying he was on his way. The items were placed where I asked and there was no problems with my goods - a scratch on the freezer side door but this is in the garage so not an issue for me. Both items work brilliantly & I would use this site again without any reservations. I was also offered a warranty on both products but when I said I wasn't interested, that was the end of it. If they had pushed this, I may have deducted a star!
I received excellent service from the website. I received a phone call the day after to check the details of the order as the delivery address was not the address used for the payment card. However the call then turned into a sales call and the advisor tried very hard to get me to take up the extra warranty, despite my stating on more than 4 occasions I didn't want it. I felt this ruined the experiences slightly for me. My goods were delivered within their allocated slot and I received a phone call 20 mins before they arrived. I am 38 weeks pregnant and would have liked the delivery men to have put the item a little closer to where I needed it, it had to wait for my husband to get home
Ordered cooker on the Sunday, for delivery Thursday. Chap rang after I'd completed online went through the details which I thought was great, but then tried to sell me addtional insurance using words like "not covered, manufacturer won't believe me unless I can prove" not impressed by what I perceive to be mis-selling of insurance and told him so. Other than that cooker arrived when stated, they text me the night before with a slot and rang me a few hours before to confirm, which was great. Del staff were polite and friendly. Cooker has been fab, you do have to put it on to burn off the new smell for a good hour in both ovens (beware it stinks ). Only used three times but all good with no issues and it looks great.
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