Whilst we had a few problems with the incorrect appliance being delivered. The customer service was excellent, they very quickly delivered a replacement machine, with little fuss or delay. The price was also the best I'd found after much research for this model of washer/dryer.
Phoned at 5 pm on a Friday night and my excellent washing machine was delivered the next day by 10:45 am!! Installed by 11 am. The telephone staff, internet staff and delivery staff were all friendly, polite, did all they could to help and I even got a Thank You letter for my custom and feedback on their Facebook page.
Highly Recommended and I won't go anywhere else for my white goods from now on,
If you have never ordered on the internet before, don't panic, this company truly believes that customer service and word of mouth business is the way to go and the only way to get feedback and reviews this good is to ensure that they maintain high standards and deliver what they promise so trust in them and use them as they beat the high street and out of town stores hands down!
I would most definetly recommend this company to everyone !
Their service is impeccable i will definetly be recommending them to evryone !
Great service and a pleasure doing business with them, will also be making more purchases
Fantastic service. The ordering of my new washing machine was quick and simple. I had several options of delivery, including day and time. I could not fault the service received right from order to the delivery of the machine.
The only gripe I would say is that I have never received so many texts and automated calls from anywhere. I did feel this was too much! Very good on letting you know but every time I received a text, I then had a call too!
Could not fault any aspect of the price, order or delivery of the service. Was advised straight from order placed when goods would arrive and was kept up to date to the min it arrived.
I needed to buy a washing machine as similar to a much older machine as possible for my very aged parents. This was found very easily on Appliances Online (whom I have used very successfully previously), at an extremely competitive price, and they maintained their usual fast and efficient service for delivery, removal of old machine and instillation. Overall very happy and would recommend Appliances Online to anybody!
Only gripe is that I was expecting an offer regarding Ariel washing products which did not materialise although mentioned online. However this does not detract away from my previous comments.
Brilliant service, we were kept informed every step of the way. The driver phoned at 6.50am to say they'd be here within 20 minutes and 15 minutes later they delivered the fridge - prefect! I wouldn't hesitate to recommend Appliances Online to anyone or to buy from them again myself
99% from order to first using my appliance was excellent.
Regular order updates received, price was better than anywhere else, and reviews and demo's on the website really helps you choose.
I didn't add the installation option for my washer dryer, and this may have soemthing to do with the very rude and ignorant delivery driver...hope that AO use a different company.....otherwise 9/10.
What can I say, no hassle ordering, kept informed by phone and text, given a 2 hour delivery slot by text on morning of delivery and phoned by delivery driver to let us know approximate time of delivery.
First time I've used them but certainly not the last. Can't fault them.
I was very impressed. First of all they were very good at keeping in contact with me by phone to let me know they were on their way and when they expected to arrive.
They arrived on time. the two men who delivered and installed the machine were friendly, careful not to make a mess and very quick and efficient at fitting,testing and explaining hoe the new machine worked.
This was all very impressive, but the cherry on the top was the bargain price I paid,
well below the prices quoted by other suppliers.
Easy to use website with good selection and priced competitively. The delivery service was superb even with choosing the free delivery option, kept informed of times right up to actual delivery.
Had a range cooker from Appliances Online nearly 2 years ago and thought their service was excellent. This time we needed a new washing machine as our one suddenly went after nearly 8 years. Looked online and best deal was appliances online, same machine was £90 cheaper than competitors!
Their delivery service was even better than before. Ordered online Thursday night, delivered free of charge Saturday morning, phoned us three times to confirm delivery times so could plan our day. Courteous helpful delivery drivers too!
Wow from start to finish we were kept informed by email and text. On the day we had a text and a call so we knew when to expect the delivery. The delivery men were polite and helpful and the appliance was cheaper than anywhere else online (£150 cheaper than Argos!!!) I will definitely buy from this company again I am sure.
Save yourself the time and aggro, don't bother looking anywhere else..They've got it sorted, the cats pyjamas! :-)
Tumble drier broke down on the Friday night with five loads of washing.......ordered a new drier from appliances online...free delivery...£10 to take old one away....fantastic as local council charge £15. Got various texts to let me know status of order. Phone call after seven in morning to let me know they would deliver before 9. Drier arrived at five to eight in the morning. First load in at half eight. Excellent customer service...well done to all involved...F. donnelly
I will certainly use Appliances Online again, my experience has only been a positive one. A mistake on the order was remedied swiftly without hassle and very much to my benefit financially. The people I contacted were helpful and polite. Well done.
Cheap and quick service kept you up to date with delivery look here first before you go anywhere else .
Ordering our chest freezer and fridge freezer was very simple. The products were very carefully packaged and arrived in perfect condition. The appliances arrived on time and we were very pleased that we didn't have to wait weeks for a delivery slot. The delivery men were very helpful and courteous. We would definitely recommend appliances online to our friends.
After researching for a dishwasher I found Appliances online to be the best value for money. Delivery was also free and i could select the day of my choice.
Once I purchased the item, the communication from Appliances online was brilliant. I had txt's and emails confirming my purchase which were followed up by a customer service phone call offering me an extended guarantee which was not ' aggressively' pushed on me (In my eyes is a big positive ).
On the day of delivery I had a phone call to state that the delivery would be in between a four hour block to save me staying in all day. When they did arrive ( within the allotted time ) the delivery men were very polite and efficient.
I would recommend this company to anyone
Very impressed with service and free delivery is usually unheard of with any company but not with appliances online, you can even choose the day you want it delivered from a calendar. Within minutes of placing online order a very nice young man phoned to confirm the order and to confirm delivery details. Would definitely be buying from this company again and would recommend them to all my friends.,
Great website, great prices ! Have bought all 3 of my appliances from here being a Samsung washing machine , Samsung American fridge freezer & a hot point dishwasher , I will definitely be shopping here again! All good quality & saved us a fortune !
Fantastic service throughout the order. Constant updates on delivery times. When delivery time came the delivery chaps were briliant, even in the face of a difficult challenge of getting a big american fridge into the house.
Really impressed with this company. Have already recommended to family and friends. The customer service is first class from start to finish of sale, especially pleased with being kept up to date in relation to delivery. It's good to see that there are companies who care about their customers ... Well done.
cheap price for a budget dishwasher. Good service but must have been contacted a dozen times by texts e-mail and phone calls. A delivery day was chosen when ordering which you would note in your diary. From that point I was bombarded with texts and e-mails confirming the date. I know this is service orientated but anoying.
Love my new Beko Fridge/Freezer,
Better build than my last one,like the salad drawer it wont so easily crash on the floor as the flimsy previous one! I was pleased with the whole experience including Customer service updates and deliv
I ordered a fridge freezer for my elderly father who was recuperating following an operation, which left him with limited mobility. I contacted the customer service team and they said they would inform the delivery driver. The deliveryman removed the old fridge and installed the new one without my dad having to worry. I will definitely use appliancesonline again.
I have just got my first home & got all my white goods from here and cannot fault the service or the prices, even got nectar points!! The delivery service is excellent, free delivery and on the day you get a 2 hour time slot so you are not waiting in all day needlessly. I would 100% recommend and shop again.
Only downside is they call you to repeat everything you have already done online which is tedious and a bit annoying when busy at work!
I originally went into curry's to buy a new washing machine, I couldn't believe the faff, no stock, you have to pay for delivery then pay more for fitting by the time you've finished the washer has cost £70 so I walked out and looked on appliances direct not only was the washer £30 cheaper it was free delivery on a Saturday they kept me informed throughout, absolutely great service will definitely use again
Brilliant choice of products and really flexible so you can choose a delivery to suit. Only problem is the phone calls in the run up to delivery both on mobile and house phone which would put me off recommending to friends. As I wouldn't want them feeling harassed!
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