I have had my PC about 6 months now and i have had no problems atall. I wanted to upgrade a few parts without voiding the warranty and they said it was fine and wouldn't void the warranty. I'm very impressed!
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I can highly recommend Arbico to supply the pc you need. You can customise to suit your needs and although not the cheapest their customer service is worth paying a little extra for. I have ordered 3 pc's now for businesses in Plymouth and each one has been perfect. I hope Arbico will be around for a long time to come!
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My son wanted an Xbox for Christmas but then with a couple of shopping days left he changed his mind and wanted a gaming PC instead. Lucky a colleague had bought a gaming PC from ARBICO which he highly recommended. So on the last shopping day before Christmas I contacted their sales department and explained my predicament. Not only did they offer a high quality gaming PC for a very affordable price but they managed to delivery the custom built and tested PC a few days later which made my sons Christmas. I just wanted to thank them for their understanding, professional behaviour, speed of delivery and providing us with a top spec gaming machine. I would strongly recommend them if you are looking for a purpose built PC
I received my second computer from Arbico two days ago and I can see that they haven't let standards slip at all.
I bought my first Arbico PC more than 4 and a half years ago and it served me really well. I'm a gamer and a bit of an animator, so in that time it handled a great deal of demanding work. However after four and a half years it was time for an upgrade.
After shopping round, I ended up back at Arbico both because of price and because they offered greater choice of components. (Including fairly priced SSDs). I ordered this second PC just before Christmas, and received it on January 3rd. That's slightly longer than they boast but incredibly quick for the Christmas period. I had to go through a security check and throughout customer service was incredibly prompt and reliable. My new machine is just as well built as the last one and came with windows preinstalled (but allowed me to do the setup) and completely free of bloatware.
Excellent again and will be recommending to friends!
Looking for a gaming PC for my 14 year old son I was recommended to Arbico Computers by a father of my sons school friend who had used them. I had shopped around at other suppliers and even looked to build one from separate components but came back to Arbico on price and spec. We basically bought a stock system and then lightly customized it from the (easy to use) menus on the website. After placing the order we received of course, the obligatory confirmation email. What was impressive what that at EVERY stage of the build we received a progress email e.g. order received / parts picked / built / under test / awaiting dispatch etc. This was nice for my son to read and suggests they have a good quality control system. After ordering I phoned with a query and was able to make a spec change. The phone call was painless in that the initial automated phone system menu was actually easy to use and not in the least bit frustrating as many are. The people I then spoke to were pleasant, knowledgeable and spoke English. I've had a frustrating couple of months dealing with major UK utility companies and call centres in God knows where so this was a breath of fresh air! The courier service Arbico then use was first class with easy tracking & arriving within the hour slot. With Arbico I got the feeling that my custom mattered and that if I had an issue they would go out of their way to help. It felt like good old fashioned service the way it SHOULD be! Many thanks once again. Will be recommending them where I can and would definitely use again in the future.
I ordered a new desktop off the arbico website and found it very easy to use with many customisable options. The system itself that I chose was great value for money, as were several other systems listed on the site.
After ordering, you are kept up to date with every stage of the testing/preparation of your new system with regular emails and you are also given several options of delivery dates. My pc arrived dead on time and any follow-up queries I had were dealt with via email in a matter of minutes.
Just a short review to say that, like many other reviewers here, I'd wholeheartedly recommend Arbico and their builds based on my experience with them so far.
I set out to buy a middle-of-the-road i5 gaming rig and settled on an Arbico due to both the price and quality of the components for the spec I required. From start to finish the customisation and ordering process was simple, with detailed info and clear costs on each component presented upfront.
Once ordered I was kept informed of the status of my build through various stages of building, testing and, once dispatched, delivery. Upon arrival the computer was well packaged and ready to go, and so far has performed perfectly under heavy loads.
My dealings by email with the sales team have been friendly and informative and hope they remain so in any subsequent dealings should anything go wrong.
Overall would highly recommend.
Just a quick review; I found a great deal on one of their featured pages for a custom PC, with good specs. Was a little unsure because ive only bought from dell previously, but they're a little overpriced for what i need now.
Easy to use site, with upgrades with all the prices on, and the option to save your config (i did while i decided whether to go ahead) - glad i did.
Once you complete your order, you recieve periodic updates of the stages - building, various testing phases, ready for dispatch, dispatch, and on top of that, the customer service is very speedy and helpful (i wanted to know when it would be dispatched only a few days after ordering - already had the correct date ready for me).
The best bit though, was the dealings with DPD, gave the tracking number etc, but even better, they specified within an HOUR WINDOW of when it was to be delivered. (this was an email from arbico on behalf of DPD, so they work together which is reassuring).
Overall great experience and would definatly recommend
This company is excellent. I consider my computer to be an absolute bargain, given that the parts are better than some more expensive shop-bought machines and I didn't have to assemble the whole thing by myself. The customer service was fantastic, as I was updated on the stages of the build, and the whole process was very fast I found. Delivery was bang on time . Thank you, Arbico.
From moment one, I found Arbico to be one of the most customer care focused companies with whom it has been my pleasure to deal with. Throughout the whole process, they kept me informed of the build process and followed up each time I requested information. PC Build is superb; quiet and very fast. The only issue I had was with the BIOS not recognising my SSD, but this was due to the powerlead dislodging during transportation. When this happened, Arbico got back to me BEFORE their listed opening hours and also sent me an email to cover me for breaking the seal on the tower, so that I did not breach my warrently.
I can not recommind them highly enough.
I paid 2850 inc vat for a Arbico Elite i7 3930 MX - Extreme Gaming Custom PC, upgraded with an Asus P9X79 Deluxe motherboard, Creative sound X-FI Titanium, Creative Inspire surround speakers, and upgraded fans. Standard was 32GB 1600mhz DDR3 ram, 120gb OCZ SSD, 2TB HDD, NVIDIA 3GB GTX 590, Pinoneer blue-ray dvd-rw and Sony lightscride DVD-rw. As extra, I received a wirless keyboard and mouse, plus a lot of free peripherals.
I havent had much dealings with this company, but I found the staff very knowledgeable (I am in the computer industry as a network engineer, so would know whether they had ever oversold or overstated something).
My local branch, Sydenham in London, the guy there is very straight forward and interested in what you want rather than what he wants to sell you, although I did get rather interested in a bigger screen when he showed me one and compared it to the one I wanted.
10/10 for the service at arbico
Over the last 12 months I have bought two Arbico Quiet Custom Built Computers. They have proved to be excellent products, well built and based upon a well chosen "silent" components. As an experienced computer user and engineer I expected to pay a great deal more for such systems, but I was mistaken and am very pleased with both Intel Sandybridge PCs. Finally, I would add that Arbico Customer Service is second to none. Even the simplest request for additional special Antec silent hard drive screws was resolved quickly and with enthusiasm. Thank you Arbico.
I was hesitant to go down the build a pc route as I am not that confident in getting all the hardware singing and dancing together. When dealing with Arbico Computers I found the process painless. Their site is built to help you get the most out of your build and tells you if items are not companionable. I sent off my order and for me it was a rather large sum of money so I was extremely happy with Arbico's customer service as they sent me status updates during the build of my PC, detailing what testing it is undergoing and if they are having problems.
For me the test went fine and the PC was delivered in tune and on time! I am now rocking out to my new power and have just completed a video edit that has been giving me grief for months on my old PC. I can not rate there service and products highly enough.
The customer service and delivery are all fine but be cautious if you are purchasing a desktop computer built buy them.
Why? I hear you ask.
Well any part that they don't specifically state when designing the computer will be the cheapest generic, poorest quality parts in china. So poor in fact that they compromise the whole build and in my opinion could potentially be dangerous!
I feel that the power supplies that they install are so bad that they could catch fire. The power supply does not have the labels to show which factory built it. It could potentially be a cheap knock off.
Don't believe me? Check Toms Hardware for yourself. They put a 500w PSU in the machine and yes it blew. I changed it and checked out what they put in and there was no official label on the PSU it was also so light compared to proper 400w and 500w proper PSU's that I have spare. There was no UL number and it is illegal to sell a power supply in North America without this (I don't know about UK) I got this information about UL numbers from toms hardware website.
I purchased two further computers at the same time which I am now replacing the PSU myself because of this potential issue.
The RAM it works but is slow and cheap and does not even come with its own heat sink, the hard disk is a very cheap make. If you like very cheap parts then buy desktop computers from this company.
I’m new to this reviewing lark.
ok the service was very good pre-sales I can't fault em there. Was on holiday in Canada and they phoned us back to sort out some technical questions with the build and we got a reduced delivery price – they were going to charge us £30.00 delivery per computer but they reduced this to £51.06 for the whole order. (This was still expensive in my opinion but a minor detail)
Delivery was fine it was a year ago so I don't remember to well but I don't think I had any issues I don't remember about order tracking.
I didn't use their after sales help so I can't help you there.
I had no issues with the website and their price was good that’s what initially attracted me to them.
I can't help you on stuff like information on website, navigation as that is of no real consequence, I was able to do the order wasn't I?
Let me explain it to what I’m trying to say. If you are going to but a normal part e.g. keyboard, monitor, mouse, graphics card etc, these dudes are fine for that.
But if you want to purchase a custom built machine from them make sure the you know make and model of every part they are going to put in, so you are happy don't, leave anything out. Got it.
Just to clarify all of the above is my opinion and my experience take it or leave it. As I had to write this review I would not use them again unless they gave me such a good deal that I couldn't resist - money talks – but they ain’t building any computers for me ever again.
Further update – in fact due to Arbico complaining about my review I checked the RAM specs in detail which I ordered they where 3 x OCZ 1GB PC12800 DDR3 1600MHZ GOLD RAM. But they put in 3 x GEIL 1GB PC12800 DDR3 1600MHZ value RAM. I don’t think they expected me to check these this things because they have their sticker “warranty void if seal broken” so you can’t open up the computer and check the parts yourself.
I ordered the second-lowest-cost PC from the range of quiet PCs on the Arbico web site. The facilities to customise your order are very clear and comprehensive. I considered lots of custom options and it was very easy to see how much they all cost and what would be provided if I went for them.
The prices of each feature were generally very similar to the cost of buying the individual pieces of equipment from Amazon or similar. Since I'm useless at custom-building PCs, Arbico gave me the chance to choose exactly what I wanted, without putting a screwdriver through a vital component.
All their communication was prompt, polite, and helpful. The PC arrived after about a week (they had estimated more like 3 weeks) and it was exactly as described, and works really well.
My only problem was that a photo on the site showed the motherboard had a PCI slot (which I needed) - in fact the exact model of motherboard did not have a PCI slot. The model number was correct, and I shouldn't have gone based on the photo. I contacted them about this, and they paid for half of a TV card (which was the PCI device I now couldn't use...).
Excellent service, excellent product.
I ordered a gaming computer from Arbico at the end of October 2011 and the whole process was a dream. Their website was easy to negotiate to find the information I wanted and the sales advisor on the phone was helpful, knowledgeable and courteous. I was kept fully updated on the progress of the building of my machine via email and it arrived on the day I was told to expect it.
I've now had the machine for 3 months and I haven't had a single problem with it. It came exactly as expected, with the software I had ordered installed in it and only that software. Unlike machines sold on the high street from the 'major' manufactures there was no irritating 'trial versions' of software that is neither needed or wanted, and take hours to fully uninstall.
All in all I would fully recommend Arbico to anyone looking for a new computer, and will be turning to them the next time I need to replace a machine.
Ordered a new desktop PC from these guys. Their website is well designed, their prices are very reasonable, and their customer service team are very helpful. PC arrived within 4 to 5 days of ordering, and worked immediately without any hassle.
Would highly recommend them.
I was sceptical about buying a custom made PC online. But after taking the leap I went to Arbico computers. As they had an attractive site and easily customisable computers. I went through the process and I was very pleased. There was a couple of hiccupps along the way but were quickly and proffesionally resolved with great communication and advice.
I have a great system that has been put together well with all branded parts. Its an extremely fast and reliable system that looks brilliant also.
The cost is good also, I doubt you could find better offering the services and products these guys do. Like I said, they give you great support and actually reply to your emails and phone calls like others.
Throughout the whole process I felt like a valued customer and I'm extremely happy with the whole round experience. I was dubious but these guys made me feel that what I was spending was very worth it.
I will definetly be upgrading with these guys in the future and be recommending them to friends and family.
Thanks Arbico, a company that actually is bothered about customer service.
I was searching the internet for a PC which was affordable, good quality, and ready for gaming components. I found Arbico and they seemed to be a very trust worthy company just from the quality of their site, but anyway i bought a PC with, what seemed to be average parts/specification (AMD Athlon Dual Core 3hz, 4gb ram, Asus M5A79L-MLX Motherboard, and a 160gb HDD). So i ordered the PC for around £320 all together i think and I received it within 5 days, which is what i expected as a minimum. The PC was amazing without tweaks and new parts, but as i wanted a computer which was amazing at handling games and video. I bought an Asus GeForce GTX 550 Ti video card for £100 and the computer is amazing. I am so happy with the product and the customer service I received.
I found the help over the phone useful in selecting the best set up for my company and once the specification was confirmed the order progressed well with me being informed at each stage.
On the second order I was late placing the order, so very appreciative that Arbico pulled out all the stops to achieve my delivery deadline between Christmas and New Year.
I have been happy with the service and prices I have received, and would use the company again.
Good prices, good communication of progress and delivery on time. Excellent.
I Ordered my PC on the 27th December (lunchtime), discussed minor changes over the phone (no waiting in a phone queue!!)and the PC was delivered on the afternoon of the 30th December.
I was kept informed, via email, on each stage of the process from build and testing to despatch.
PC arrived in excellent condition, well packed.
This is excellent service by any measure and particularly so during the week between Christmas and New Year.
I cannot recommend Arbico highly enough. Superb!!
I ordered a high specification quad SLI gaming PC from Arbico just before Xmas 2011 after being badly let down by a comparatively well known UK firm, which trades on over-clocked machines at keen prices, they failed. Arbico trade on personal customer service and so far they have succeeded.
The PC was delivered by an Arbico technician rather than by carrier, providing peace of mind for me and I suspect Arbico. The PC arrived as ordered and on time just before Christmas. I was informed of progress during the build and advised correctly on adjustments to the specification, which I changed during the build. The build quality is very good, cables have been routed with care and those components I did not specify are all appropriate and of good quality. I am not used to buying pre-built machines and was a little concerned when I saw the case was sealed, a quick email to and from Arbico reassured me I was able to add to the build myself without compromising warranty. This seems a sensible rather than restrictive way to proceed. The only fault so far has been with some wireless headphones, a return was agreed without any difficulty, which has saved me the hassle of trying to deal with the manufacturer.
It's difficult to be objective and suggest you spend your money with Arbico based on a single albeit large purchase but I will certainly be buying from them again and recommend you do too.
Ordered an i7 PC primarily for gaming for my son's xmas present at the end of November, allowing the 13 days published delivery wait, all OK. Got regular e-mail notifictions of the status of my order which was great. Finally took receipt of the machine on Friday Dec 16th. Unpacked the PC, connected it all up and powered up. All was well, Windows install was validated, internet connectivity, monitor, speakers everything OK, then powered down. Came back to the machine on Sunday Dec 18th and it would not power up, no fans nothing, just a green flashing LED on the MB.
Spoke with Arbico on Monday Dec 17th and their helpful technical guy gave me a few things to try like ensuring the memory was securely mounted, power connectors were sound etc. Tried everything but to no avail. As this is a Xmas I'm now starting to get worried as by Tuesday morning after another chat with the tech guy, there's little else I can do but return the machine back to base. By Tuesday evening the machine is packed up and had been collected by the courier.
Under normal circumstances, Arbico fix the machine and re-send but as this was for Xmas, they very generously offered to send out a brand new machine at the same time I despatched the faulty one. Received one brand new machine on Wed Dec 21st!
I have to say that I was more than impressed with the way in which they handled this issue. We all accept that things can go wrong but it's the way in which they are handled is the measure of how good the company is and I would have no hesitation in recommending Arbico to anyone who wants a good product backed up by excellent customer service.
Hard to find fault with this amazing computer! Gaming is a breeze!
I had one issue, my Windows 7 code that was shipped with the computer wouldn't Active so I sent Arbico an Email on the matter. They responded fast. They asked for info on my computer then another fast response contained a new Windows 7 Key! The key worked!
I would highly recommend Arbico to anyone making a first purchase, or even a second or third!
The machine I ordered (10 days before Christmas) arrived quickly, on the date promised, was as described, plenty of information was given via e-mail. Perfect.
I've been buying computers online/by phone since 1992 and this is the first time this has EVER happened.
I can't comment on customer service as I haven't yet needed it, but overall a great machine at a good price with a flawless transaction.
I purchased an Intel core i7 desktop pc from Arbico last June 2011. 2 weeks ago i was having some problems with my video card. The team were extremely helpful with helping me sort out this problem and after some troubleshooting, asked me to send the part in for testing. The part was diagnosed to be faulty and a brand new replacement part was sent. The new hardware works great. I am very happy with the overall support Arbico has shown. Definitely recommendable to anyone who wants all-round quality and service!
I would like to give a big THANK YOU to everybody at Arbico computers for my new computer.
From the first time I called, they helped me with my component selection, I was informed of all aspects of the build via E-Mail, delivery was the following day, and it was exactly what I wanted.
An EXCELLENT job from start to finish,I would recommend Arbico Computers to anybody
Thank you again.
Ordered a custom made gaming PC with Arbico after reading good reviews from previous buyers etc.. Customer service is arguably the best I've ever experienced when buying a product off the net. Very good communications, I received emails at every point of the order/build process. When I had questions or worries they were answered quickly and clearly.
My PC was delivered exactly on the date given to me by Arbico, fantastic value, pleasant staff, both via email and telephone. I would highly recommend this company if you are considering purchasing a PC.
The service Arbico offered me was excellent and very professional, from my first queries right up until now. I was informed every other day with information about the status of the delivery, and any useful updates were recommended to me. The PC arrived on the day specified on day 1, and was packaged securely. The actual pc was excellent value for money and I love it, any minor technical queries I did have were answered promptly and concisely, and they were quickly resolved. Excellent service, I would recommend them to anyone looking to buy a PC.
A satisfied customer.
I've just received my newly built computer from Arbico and they have been fantastic every step of the way.
I don't tend to write reviews, but I was impressed enough to feel that they deserve one. These were the highlights of my experience:
- Top of the line equipment at very competitive prices. This was the reason I considered them in the first place.
- Proactive but not pushy. I saved my initial configuration online and was contacted via email the next day by a very helpful sales rep who went over what I was looking for and provided me with excellent options.
- Impeccable communication. I was informed at every step of the build process. Responses to my emails were always very quick.
- On-time delivery. Early in the process I was given an estimate of what day the computer would arrive at my door, and sure enough, there it was.
Everyone I dealt with at Arbico has been friendly and knowledgeable and I was very happy with the overall experience. I wouldn't hesitate to recommend them to a friend.
Arbico have been a pleasure to deal with from the start.
Initially my son made a few enquiries as it was he who needed a new pc, and each email was answered efficiently and quickly.
I then went on to place the order, which was acknowledged immediately and we were given the option to make any changes or upgrades before confirming the order.
The order arrived exactly when it should have, and was packaged perfectly keeping the contents very well protected.
We had to make one small enquiry after setting it up and as usual Arbico got back to us within a couple of hours with the solution to our query.
A super company who we wish every success for the future.
We wouldn't shop anywhere else now.
A week or so ago, I was hunting for a computer which would connect to my Internet wirelessly, and be able to work on. Then a friend suggested Arbico Computers. So I visited the website, and finding that I can give a computer what I want and they build it all for me. So I upgraded a computer, and ordered it. Arbico kept me up to date with what was happening via emails, until the day they told me it was to come. It arrived. I set it up, and found out everything was installed for me. I had a brilliant large monitor, a suitable keyboard and a very snazzy mouse, along with some speakers. The software was as good as the hardware, working perfectly. I was able to connect to the Internet and now am well on my way.
Thankyou Arbico Computers
Being a cynic myself, let me make this perfectly clear from the outset - I have no affiliation to Arbico Computers nor any of its staff. I have received no incentive or encouragement to post this review either financially or by way of free or discounted goods. I have placed this review purely in the mind that outstanding customer service deserves to be recognised. I hope you find it helpful:
I finally admitted that I can’t upgrade my 16 year old computer any more to keep it running as smoothly as I would like. The time had come to purchase or build a new one. I am not an absolute “techie” but I knew what I wanted and reasoned that I would be able to build my own system cheaper than I could buy one for. After extensive research, “Arbico Computers” kept cropping up on various review websites and on respected magazines’ websites such as PC Pro.
The basis for my machine won a “Best Buy” from PC Pro and so I went onto the Arbico Computers site and used their customisation tool to make the changes that I wanted by upgrading some components and adding extras to suit my requirements. Hesitantly I registered my details with their website to save my configuration and was surprised and relieved that I did not receive any pushy telephone calls or spam emails from them - something that really stood out as recognising that I was still just browsing.
I went away for a few days and priced up how much I could build the same system myself for from the usual cost efficient computer suppliers expecting to save myself a considerable sum but was genuinely stunned that I could not do so. “Perhaps I could buy the base machine from Arbico and add the upgrades and extras myself cheaper” I thought? I priced up how much I could do this for and contacted Arbico again with my options and target price. After a short discussion, they could build precisely the PC that I wanted cheaper than I could either build or upgrade myself. My order was placed and I was due to receive my custom built PC in a week’s time…………
In four business days, my new PC arrived!! I had received updates during those days advising me it had been built, was undergoing stress testing and was being handed over to the courier and when delivery could be expected. It arrived safely and securely packaged and had everything I had requested along with all the relevant documentation and support discs - not just one single recovery disc as too many other companies provide. I had one minor issue in setting it up and so I emailed Arbico my issue. Within 1 hour of sending the email, they had telephoned me and talked me through precisely what needed to be done having my PC up and running within minutes of them calling.
All in all, I am very, very impressed with both the company itself and all the staff that I have had contact with right through from the initial “just browsing” enquiry, through to the sale, product build, customer engagement, delivery and after-sales service. They are clearly a company who employs staff with traditional and honest values - they establish precisely what you want and build it at a price that is extremely competitive, even in this economic climate. As I said, I could not build it myself for what they charged. Would I buy from them again? Most definitely!!
PC is well built. Cables tidy and do not impede the air flow. Service received from Arbico is first class. Personnel helpful and knowledgable. Kept me informed by email every step of the process from order to delivery. Delivered on agreed day. After sales service also brilliant answered the telephone within 1 minute and sent instructions and talked me through a fresh installation of Windows 7. Would happily recommend this company.
I started out with one of Arbico's basic model and then tweaked it to my own requirements. The price came in under that I'd found on other sites for a very similar spec. Within a day or so of placing the order, I received a mail pointing out a couple of problems with the tweaks I'd made and included upgrades to the spec as well as some other useful upgrades I hadn't considered.
I was kept informed by mail of the progress of my machine and Arbico were kind enough to rearrange delivery for me, as I wasn't available on their original date.
The PC arrived on the day promised, well packed and all I had to do was plug it in and switch it on.
All in all, an excellent service and I have already recommended Arbico to a friend.
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