As soon as I placed the order and paid, I had an email confirming everything, I was updated when my order was despatched and given a tracking number. Brilliant service fabulous product. Thanks
Products arrived promptly and quality seems good, unfortunately despite checking the order first with the staff at BathEmpire, when we got the products on site we discovered that the left handed offset quadrant shower tray we ordered had infact been supplied in a right handed version. After confirming the products had been ordered correctly the company emailed us and agreed to deliver a new tray directly to site on the following Tuesday. They were supplied with direction and we arranged for one of our installers to be on site for access. Unfortunately this is where things started to go badly wrong - no delivery or collection took place on the Tuesday and when the company was contacted it turned out that the replacement tray was infact down for delivery on Wednesday and to a completely different address! Now waiting for new tray to arrive at our office ,( can't afford to have an installer on site again for a day waiting for the delivery to arrive), and will then need to arrange for collection of incorrectly delivered tray from site at some future date. First time I've ordered bathroom products on line and probably the last! May cost a little more but much simpler to deal with my local suppliers.
I purchased what i believed to be the correct shower cubicle but unfortunately the opening was the wrong way round.This is a fault with the online order process as once you access the shopping cart the item number is not visible and the picture too small to spot any mistake!!
I was told by customer service that i have to arrange a return and wait for it to be recieved before i can receive a replacement.
I actually decided to place a second order to ensure a new one recieved as i need the shower before Christmas but i have been given no help at all to try and return the original.
They tell me they don't do a collection service and i have to find a courier. They tell me they use TNT but I have researched this on the internet but I cant use any of the the main ones as i dont have a business account even though they will quote me £38.
I can only find the local freight company who actuallly delivered the
original who have quoted in excess of £60! when the next day charge for Bath Empire is only £44!
All i want is for them to help me!! I am not asking the earth i only want to return something that i believed to be the correct item. They still have a sale with my second order.
I fail to see how they cant help when if the item had been damaged they would surely arrange for it to be collected!
I would be content to meet the cost at their rates, but why should i be expected to pay over £60. It's not my fault i don't have a business account, so why can't i pay them to arrange it? I don't think it's an unreasonable request?
Their returns policy states that they will give full intructions on how to return an item, basically you are on your own!!!
I've received great service in the past BUT the last order I place pretty made me look like a poor organiser & project manager....
For someone who never writes any reviews, I just had to this instant.
Looked at all the usual DIY stores for bathroom and kitchen taps. Despite so called bargain prices, I was not satisfied. Clicked BathEmpire site by mistake and was amazed to see what they had. The prices are so good and quality of the taps even better. I am thinking of changing whole if the bathroom and will most definitely order from BathEmpire. Delivery came earlier than I expected. I recommend everyone to try them before making a trip to any DIY stores and you will not be disappointed.
We ordered a number of items, and the sink top had a manufacturing fault, bathempire sent a replacement with in two days..
All the items are top quality, and very good prices. Much cheaper than the big DIY store.
Products have arrived as ordered and in a timely fashion. Loved the rubber duck...made me giggle. Despite speaking to the courier and advising about our drive being long and narrow they still sent an 18 ton lorry. This was the only thing that prevented a 5/5 score.
Looked on liner at various companies. Found you to be the cheapest without compromising the good quality.
I bought a spray tap for half the price that I would have paid from other stores.
No problem ordering, and It was delivered on time. It was well packaged so that the product was not damaged in any way.
I would certainly use you again.
Spent a long time looking at similar products offered by different firms and this seems the best specification. Will not be installing for a couple of months (the shower bath looked so smart we have now decided to replace everything in one go) so cannot comment on final quality. Will probably be using BathEmpire again if they stock what else we need.
We paid for next day delivery for a tap which took 3 days with no reply to our profess mail and to date no refund.
Wouldn't bother with again.
We received our goods within 3 days of purchase. The product is of excellent quality and our plumber had no trouble fitting it. I would definately buy from Bath Empire again
The radiator doesn't appear to be of such high quality as described. I thought the themostatic valves, which were ordered separately, look rather 'clunky' and second-rate although their performance might be fine.
I was so fed up with the washers getting worn out and my kitchen tap dripping that I tried to search for a tap with virtually non-destructible washers. At first I thought that I was looking for an impossible imaginary object, because my search came up with 0 results on Google. Then I tried again with 'Stainless swivel kitchen sink taps strong washers', and found several results from which I chose BathEmpire. At first I could not believe the price so I checked properly and placed the order there and then. Now I have my lovely tap which BathTime sent me very quickly. It is waiting for the plumber to get fixed.
Tall white radiator arrived on time as stated. Looks great and has a really good quality finish.
We are so pleased how it looks up on the wall.
We were recommended to use this site by my niece as they were so pleased with the service too.
We did quite a bit of research before choosing this heated towel rail. The main reasons for going for this one were the price and the good reviews commenting on speed of delivery. BathEmpire deserves its good reputation. The towel rail arrived promptly, looks really good and seems great value for money.
The website was extremely well designed and very easy to navigate which is always a plus when determining whether to place an order or not. I found the right product very quickly and was extremely happy with the price.
Ordering was very easy and the delivery times extremely acceptable. The flow of information thereafter about delivery was spot on as was the quoted delivery time.
The way the product was packaged was most impressive especially the internal wrapping which protected the product very well.
This experience has certainly ensured that I will be sourcing goods from you in the future.
Thank you for a truly satisfying shopping experience.
A bit of hassle, when wanting to return item. Had to email photo of dent in heated radiator, didn't really show on photo so another one was requested after we had boxed up the item! Couldn't exchange item for a slightly different one, after being told previously on the phone I could, so have to wait for refund before re ordering. Hopefully refund won't take too long!
As I said above. I got the product I wanted and it was delivered on time. That is pretty much a definition of quality. What more does anyone want.
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