Risposta da Bathroom2u.com
[REPLY]
- Recensioni (571)
- Valerie Chaffer
- 1 Recensione
Excellent, pleasant staff and very efficient service.
Excellent, would use again and recommend .
- London
- 1 Recensione
Great products, very good service
I placed an order then added more products, did it online and on the phone without a problem. Very good communication and service. Quick delivery too. Thanks!
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Mrs A Buntin
- 1 Recensione
Not dispatched
Was told 3-5 working days but had to phone on the fifth to be told it was out of stock but had just come in so would deliver the nest day from supplier?!!
Risposta da Bathroom2u.com
Thank you for your review, apologies for the issue you have had. We are investigating.
Richard
- Barry Westwood
- 1 Recensione
Great Value
We saved 50% compared to a "specialist" company and although just installed I think I have been around long enough to know that the taps we received are also far better quality. I doubt I am wrong, but if I am then the quality of delivery gives me confidence that any shortcomings would be addressed.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- William Gardiner
- 1 Recensione
Jackoboard wet room kit - don't buy it
I recently purchased the Jackoboard wetroom kit. No one a Bathrooms2U seems to have any product knowledge of this, referring you to the manufacturer. The instructions leave out key information, such as the tray will arrive with a top and bottom layer - you need to discard the bottom one, it's only packaging, despite it being made from the same material as the tray. Also - don't under any circumstances use ready mixed floor tile cement - it reacts with the material and will never set,. The tray material is effectively compressed foam, so if your tile cement doesn't set, it flexes, leading to tile cracking!
Risposta da Bathroom2u.com
Thank you for your review and comments, I can ensure you that as a business selling wetrooms for over the last 6 years, all our staff are fully trained on all of our wetroom products, and have full backup support with the manufacturers that we sell.
We would never advise to use a ready mix adhesive and in the instructions it does detail that a rapid set flexable adhesive is used.
The Jackobaord is manufactured in Germany to ISO:9001 and ISO:14001 ensuring the highest of standards.
As for the extra packaging when a 20mm wetroom kit is purchased we add extra packaging ensuring that the item arrives undamaged, using this and a 20mm wetroom deck would increase the overall thickness of the deck thus not achieving the 20mm wetroom kit that you purchased.
Thanks, Tim.
- Linda Roberts
- 2 Recensioni
taps to rap about
I cannot rate this company highly enough. I had difficulty ordering online, for some reason it would not take the order for more than one set of taps, so I phoned them up, and the young lady at the other end could not have been more helpful. That was on the Tuesday morning, Wednesday lunchtime my taps arrived, well packaged. What a surprise, finally the Chinese water torture I had been living with could go.
I had been looking for taps for three hole sinks and found it extremely difficult, I finally got them here and a lot cheaper than I had seen them anywhere else. I have now passed their information on to my daughter who is having an extension done this year . Great company
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Mr M Hood
- 3 Recensioni
Prompt secure delivery - good price
Happy with the delivery speed. Package was securely sent. Item competitively priced. Will use Bathroom2u.com again
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- concerned citizen
- 4 Recensioni
Am very careful about internet companies, but this one did what it said on the can!!
Having been ripped off in the past by two internet companies and having had to go into clawback with my Credit Card Providers, I scoured Trustpilot for negative reviews for Bathroom2u before ordering. Seeing more overwhelmingly positive (and it only being a £40 Grohe shower hose) I went ahead. I truly can say I had no problems and the transaction was smooth and professional from start to finish. The company appears from the negative reviews to have had stock and delivery issues in the past, but I found the delivery highly professional by a courrier and informed every step of the way. Ordering was quick and easy and properly systemized with a prompt automated order acknowledgment system and dispatch notification. It appears they have sorted their logistics now, then! Would definitely order from them again and don't hesitate, for my transaction, to give 5 stars.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Roni Holmes
- 1 Recensione
Excellent Service
Found what I needed straight away on their website,didn't have to hunt around. The website had very descriptive technical details for the product,which meant I had all the information I needed. Their price was the best after shopping around,and delivery speed was brilliant!
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Dr Donald Rees
- 1 Recensione
What an efficient company!
All my goods were delivered on time with excellent information provided; Even the item which arrived faulty was replaced and delivered the next day. They are an excellent Company to deal with and I shall have no hesitation in recommending then to others.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Mrs J Brown
- 1 Recensione
great service
wow what a great service, every question asked by my plumber was answered by very knowledgeable staff. every thing came am next day as requested, well packaged, and good quality (the plumber said)
so thank you bathrooms2u
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Momchil Ivanov
- 1 Recensione
Very good services
Good shop , quick responses. I will definetly recommend them.
Momchil
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Ian Coles
- 2 Recensioni
great product
Prompt delivery just as you would expect
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Judith Bishop
- 1 Recensione
Good communication, great service, lovely item!
I am always a bit worried about shopping online as you can, and I have on occasion receive poor service. Not with Bathroom2u though. They have excellent customer service from the initial order to the delivery. Would definately use again and recommend without any hesitation at all.Thank you!
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Giles Kendall
- 1 Recensione
Good service, prompt reply to emails - overall excellent
Ordered a number of items, prompt delivery, good communication. Had one query regarding the delivery, quick and very satisfactory response to phone and email communication
Would recommend
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Noel
- 1 Recensione
They found what I was looking for!
Bathroom2U managed to source a product that only one other vendor could find in the UK, and the price was 15% cheaper too!
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Daniel
- 2 Recensioni
Good service from Bathroom2u, but faulty goods supplied - manufacturing fault
Goods delivered were faulty (cistermiser Combi dosing system). The casing would not over the dosing system and remain on. The dosinmg system would only work, activating water flow throught he unit when the outer casing is fitted. I had two outer casings delivered, presumably because this is a known fault. Neither would remain affix. I consequently rivetted two brackets to the outer casing and fastened this to the wall to anchor the outer casing. Now the unit works with no probs. I have even notified the manufacturers of this fault, but they have not responded to my email.
- Justin Taylor
- 1 Recensione
Extremely helpful staff and advice and great delivery
I think the above says it all!
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Andrew Wilkinson
- 1 Recensione
Returning customer due to good service
Second time I have used Bathroom2u & I will definitely be using them again
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Charles Baker
- 1 Recensione
An excellent shopping experience
Queries were answered and backed by E Mail with links prior to purchase so I could buy with confidence knowing I had the correct product to meet my requirements. I would certainly use the company again and would not hesitate to recommend to others.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- robert kear
- 1 Recensione
First class service, would use again.
What more can i say, you cant improve on perfect. many thanks and well done.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- clifford fielder
- 1 Recensione
U2 can be satisfied
You know that for some time now my wife has been nagging me about the leaky taps
and for peace and quiet I went on the internet and came up with Bathroom2U who had
the taps that would complement the basins.I ordered them and within 4 days they arrived.I signed for them :unexamined: On opening them I found one of them was damaged. The company replaced it within 4 days.I would recommend them to any
of my friends.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Mr N M Bratton
- 1 Recensione
A good service and competitive price
Good all round service with relevant and helpful advice. Bathroom2u were also flexible in putting a package of good together that reflected our specific needs.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Mark Ross
- 2 Recensioni
Product as described, good price, good communication.
I would use Bathroom2u.com again despite once the order had been placed I was then informed it was out of stock. However, they kept me informed of progress, set my expectations and offered a refund. The product turned up on the date initially communicated, overall a good experience.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- G Owen
- 1 Recensione
Great, speedy service.
Found exactly the item I wanted at a far better price than elsewhere. Delivery was very quick, well within the given time. One niggle - despatch notice came after the item was delivered. That tells you how fast the delivery was, but it would have saved me worrying to know the item was on its way.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. Apologies for the despatch note coming after the item being delivered - we will investigate this.
We look forward to having you as a customer again.
Richard
- Carol Griffin
- 1 Recensione
FABULOS DARLING
VERY PLEASED WITH THE QUALITY & PRICE OF THE PRODUCT, THIS WAS £45 CHEAPER THAN MY LOCAL PLUMBERS MERCHANT. DELIVERED WITHIN 2 DAYS OF ORDER AND KEPT UP TO DATE VIA EMAILS. I CANT FAULT THIS COMPANY,THIS WAS MY FIRST ORDER WITH THEM AND I WILL DEFINITELY USE THEM AGAIN
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- John Sheridan
- 1 Recensione
EASY PEASY LEMON SQUEEZY
Very easy smooth transaction supplied and delivered as promised.All very refreshing these days, not a problem which is what we like being a construction buyer I can assure you this is not always the case.Certainly would nt hesitate to use them again and would happily recommend them.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Howard Hilliker
- 1 Recensione
Excellent service and price.
Easy to use web site to enable selection of taps. Ordering system worked and delivery very prompt. Items arrived on time and well packaged.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- gill thomas
- 1 Recensione
Excellent customer service
Wigan showroom had a very wide selection of suites to choose from and it was great to be able to pick suite, tiles taps and accessories all under the same roof. Staff there were helpful but not pushy and the delivery went smoothly. Good quality at affordable prices.
- Dave
- 2 Recensioni
Good range, prices & service
Very pleased with range & price of wet room solutions for my bathroom. Easy ordering and goods arrived pdq in perfect condition.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Heather Jenkinson
- 2 Recensioni
Excellent User Experience
Thank you for such a quick turnaround; I'll be back...
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Ahmed Elsheikh
- 1 Recensione
Fantastic service and products
Ordered 3 taps from them on monday and they arrived prompty by wednesday. Products were exactly as advertised, excellent quality and at a price no one else could match. 5 star rating from me
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Mr K C Martin
- 1 Recensione
Effecient sevice.very helpful staff,will use again.
I phoned with a enquirey about a product and they rang back with all the information very quickly,nothing was too much trouble even before placing the order.The producte arrived the next day after the carrier emailing me with a one hour time slot and arriving on time!Would recommend the company highly.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Mr J D Dodd
- 1 Recensione
Great - for most parts -
The delivery ended up coming in two parts though!
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
We will investigate the issue with your delivery.
Richard
- Mr Roger Mudditt
- 1 Recensione
Helpful friendly service and fast reliable delivery
What more can I say ?
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Jason Pemberton
- 1 Recensione
Accurate, quick.
Ordered my part from the web site, easy to navigate, processed order quickly and goods revived in quick time and perfect condition.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- john cooper
- 1 Recensione
excellent service
a good company to deal with,goods were as stated on the website.
goods delivered on time
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Martin
- 3 Recensioni
In stock and quick delivery
Some suppliers were quoting a 4 week delivery but this company had it in stock and made a quick delivery.
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- simon wilson
- 5 Recensioni
Great service with a low price
Really great company will always use them in future
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
- Ishbel Brown
- 1 Recensione
Well done!
Prompt service, delivery details great
Risposta da Bathroom2u.com
Thank you for your kind review and your comments. We look forward to having you as a customer again.
Richard
Bathroom2u.com Details
Professional Customer Service
Our well trained customer service team are just a phone call away and can answer any queries about our huge range of products.
Quick Delivery Times
All parcels are sent via big brand couriers so you know your orders will be delivered and tracked.
100% SSL Secure Website
Utilising the latest SSL technology be sure that each and every purchase is 100% secure. We also pride ourselves on being a fully PCI Compliant business.
After Sales Care
Excellent installation advice and technical support available online and over the phone.
About Bathroom2u.com
Bathroom2u.com is an independent internet company established in 2004, selling Wetrooms, Shower, Taps, Baths, Shower Doors, Radiators, Mirrors, Bathroom Cabinets. We have trained staff in all of our manufacturers products, ensuring that we can match your requirements.
Visita Bathroom2u.com
Contact information
OX14 4RP Abingdon
United Kingdom
