Excellent value for money , but I am a disappointed with the bath panel as the one we received is warped which has caused a gap between the panel and bath , we didn't notice this till it came to being fitted . I also purchased bath and sink taps which are excellent and I am very happy with these .
Just how I like it, easy to order, items arrived on time, and the items delivered were actually what I asked for, in perfect condition! What more could I have asked for? A discount? Yes I got that as well. You couldn't have done it any better, Better Bathrooms
We had problems with this firm from the start. We placed a large order. When delivered, the firm delivered all items apart from the limestones tiles. They sent us 24 tiles instead of 24 square meters of tiles. They then sent further tiles which still were short of the amount ordered. It took over 2 months for the firm to finally send us all of the tiles which we had ordered and paid for back in September 2013 after giving ridiculous excuses as to why they would not do so, e.g. "with grouting you'll have enough to cover 24sq m. " and "we calculate that you'll only need 23Sq m . They also said we can't sell 24sq m despite this being clearly shown as paid for on our invoice. At £50 per sq m they must make a tidy profit if this happens to other customers, if other customers do not check the exact amount delivered. Customers services were a disgrace, we were handed from one customer services "manager" to another, who all were unable to deal with the matter. We were promised calls from area managers which never materialised. All in all a terrible experience. This was the first time we had used this firm, after receiving a recommendation. We will never use this firm again and will place our business elsewhere.
From first ordering I was kept informed on my order, the day it was delivered they phoned to tell me how long they where going to be when they arrived they placed my order where it suited me. Very very pleasant and polite. Would highly recommend .
It was great to be able to speak to someone who new what they were talking about and were prepaired to help.
Better Bathrooms in my opinion is the Best. It is in my experience a totally professional company whose website covers all angles of purchasing. They supply quality goods at sensible prices. There communications are brilliant and what they say they will do they do.
Speaking on the phone they could not be more helpful, delivery is arranged, usually a two hour slot, the delivery driver kept in touch and delivered spot on time.
A job well done, thank you.
bathroom suite was delivered on time, delivery men helpful and courteous. couple of problems though, the stems on the mono bath/shower taps were both the same angle. this resulted in me having to drive from Liverpool to Leigh to get them changed, the plug and chain that was delivered with the sink was not compatible as there was no hole pre-drilled into basin to affix the nut and bolt that is attached to the chain. I am aware that I ordered said sink plug/chain but feel someone in the ware house should have noticed and notified me. however I have dealt with better bathrooms on previous occasions and would say overall the service is very good, and good value for money.
i ordered the products and was a bit worried that they might not be very good quality or be faulty but there was nothing to worry about everything was perfect and it all looks lovely now its fitted
The bathroom we recieved is outstanding value for money, far better than we imagined. Unfortunately the service we received initially was quite poor. We were not advised an item was out of stock and therefore ourdelivery was put on hold. We had not been informed of this and so our bathroom arrived 2 weeks after ordered which caused a knock on effect to our moving in date and subsequently went without a bathroom for 7 days in our new property. Having said this it is now in and looks fabulous (minus tha bath side panel) We had to chase customer service and all but one rep were extremely helpful and understod ourposition. From here on they did everything to accommodate us and try to correct their mistake. We would deffinately buy again from better bathrooms as the quality for price comparison was spectacular. Thank you
Very pleased with both quality of items and price paid. Delivered on time and one small item that arrived slightly damaged (pop up waste) replaced immediately without any hesitation. Fully recommended.
Came next day delivery as requested, great products at great prices, far cheaper than B&Q or other DIY stores with a far superior selection of products.
I would recommend this company to anyone.
If I had one negative comment to give I would have to say that the delivery prices are a little on the high side but the products are cheap enough to offset that, and I have to say the packaging and courier service were excellent with email updates at every stage in the delivery.
I can't speak highly enough about Better Bathrooms. From the moment I submitted the order online they never stopped impressing me. Firstly I received plenty of emails confirming the order, despatch, delivery, etc.The delivery slot was quite specific and they met it perfectly. The driver called when they were 20 minutes away which was very helpful. After carrying all the items in they ran through the delivery note item by item and pointed out where the goods were, a very through approach and reassuring to know I had received everything.
I wouldn't hesitate to buy from Better Bathrooms again.
Overall the bathroom goods we ordered all look good now they are fitted and al issues have been resolved. When the bathroom was being fitted, there was a faulty waste unit for the bath that had to be replaced and the cistern for the Tabor unit the our fitter would not even contemplate fitting (he upgraded it himself). The first time we used the shower the screen handle/ towel rail fell apart. Unfortunately, this took over 8 days to get resolved.
It is a shame that the quality is so varied as on the surface the equipment looks stunning. It is just let down by the poor quality of the parts that you do not see. It would be better if they up speced the hidden components and charged a little bit more.
The drawer unit and the pneumatic flush pump was faulty. but customer service resolved Both issues very quickly and sent out new units.
From the point of ordering we had a nightmare scenario with components for a new bathroom arriving broken, three out of three cabinets at first delivery, plus a screen left which was nothing to do with our order. In addition the contents of one pack of wall tiles were broken. Replacement three cabinets arrived some days later, two were alright, the third had been dropped and had a damaged corner, reluctantly accepted this as the damage was at the back so would never be seen once fitted. Once the plumber started, the mechanism for the concealed WC flush was found to be broken inside a sealed bag and the WC pedestal had a gouge in the glaze. The shower screen exploded for no reason whilst leaning against a wall and Better Bathrooms refused to accept any responsibility, even though the glass did not have any marking to confirm it was safety glass to either BS or EU standards. We had to pay for a replacement screen, and questions to Customer Services were never answered, nor acknowledged. Upon fitting a top to one of the cabinet units, the laquered finish was faulty and blistered when in contact with household detergent (yes it was only laquered and not a laminated finish), it took almost a month and 13 emails before a replacement was received, most of the emails claimed that a replacement top had been sent. Apart for hours spent emailing and sending photographs of all the damahed items, our latest telephone account shows a total of 41 minutes spent on 8 calls to a premium rate number (£3.27) before I found that by dialing the Transport Department on a local dialing code number and asking to be transferred to Customer Services worked but annoyed staff in that Department. Customer Services were selective as to which emails they answered and ignored my request for assistance regarding the shower screen, including my last request that Better Bathrooms should waive the delivery charge after they refused to replace the glass screen.
Delivery was smooth, though not the quickest, but that is all down to the delivery company and not Better Bathrooms. The shower turned up in a packed big pallet, which the delivery man refuse to take with him, which made getting rid of it, not the easiest, and he also did not hang around for me to check the item, which was stated on the delivery invoice which i saw only after he had left, luckily it was in tact with all items there.
Now on to the shower enclosure, it is a beautiful Chrome & glass enclosure which looks like it could have costed a lot more than it was selling for. It stands out in our bathroom, i was worried initially thinking it would not go with the all white bathroom suite & tiles. But it all works well and is probably why it is chrome so that it will universally go with any bathroom set-up you may have. Buy this enclosure you will not be sorry.
It was so easy to find what I was looking for .The displays were easy to look over which made selection easy .I soon found just what I was looking for ,then just followed the instructions to make payment and arrange delivery .It could not have been easier .i was also kept informed all the way from dispatch to delivery .excellent service first class company .A+++++
One of the least client focused companies about, typical money grabbing, extremely expensive courier, slow delivery, do not reward customer loyalty. However, some product are good style hence, stuck with buying from them however, always the absolute bare minimum
I had a couple of questions these were answered in a phone call. Ordered on the net. Kept informed of every step.
Delivered when promised and as promised.
I have a bathroom to replace next so will be visiting again.
Can ask for more than that,
The process was easy from ordering online to delivery and I was kept informed all the way. The people on the phone were friendly and helpful as I knew nothing about bottle traps etc. I found the website easy to navigate and selected a Micro sink and toilet for my downstairs cloakroom. The Cascade cloakroom tap which I ordered proved to look too big for the sink when it arrived and I then had to source the smallest tap I could find as quickly as possible as the plumber was waiting to fit it. When I looked locally in Band Q, Homebase and Wicks I could find nothing suitable and the choice was very limited. I looked again on the Better Bathrooms site and chose the smallest mixer tap they had. I paid a little extra for next day delivery and it arrived promptly and was just right. My cloakroom has just been finished and has turned out really well. The products are of very good quality and are good value for money. As for the Cascade tap...it is so lovely I have had it put on the bathroom sink upstairs and ordered a bath tap to match.....perfect!
From beginning to end , a professional service, with pleasant knowledgable staff who guided me through my purchases. When I received my goods , which included a full Tabor bathroom suite and mirror, the quality was excellent, the price fantastic, and every single item was accounted for and perfect. I will recommend better bathrooms to everyone. Mrs Alyson Adams from Swansea.
We visited the Wigan showroom looking for a cloakroom suite. We ended up ordering the suite, wall and floor tiles adhesives and grouts-the whole package. Delivery was fast and efficient and nothing was damaged. Highly recommended.
I ordered a bathroom from a large reputable company, it took over 3 weeks to arrive over 5 separate days and then when it turned up most of it was broken. In total frustration I hit the internet. Found BetterBathrooms and ordered everything I needed for 2 bathrooms on Sunday evening. I had numerous emails confirming my order and a phone call on Monday asking when I would like my goods delivered. I was offered Wednesday (just 3 days after I'd ordered it), but I couldn't take any more days off work. So we plumped for the Friday. Everything came together and in the correct number of pieces!! Work is being started on bathroom 1 today.
Bought a walk in shower enclosure + Windsor loo and basin + cabinets + taps. Great price at around £700 he lot. Delivered on the day promised. I have given 4 stars on experience so far. Not fitted yet so holding one star back until I see it all installed!
The website is easy to navigate, good selection of products at great prices. The order was easy to place and the communication re delivery & despatch etc is also good. Product arrived on time and was well packaged. We shall definitely use Better Bathrooms again.
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