ordered a few things from bhl prices good, the only thing is when you do a search for something it does'nt seem to show up in google, but have'nt had a problem using them
Good price and excellent service
I ordered salt for my softener, as I had previously in two occasiomns.
Previously the service had been excellent.
The same salt was this shown as being available on your website.
This time, you refund payment saying you no longer stock the pellets.
I responded with a polite mail thanking you for letting me know and asking you where I could buy it, and you never bothered to respond. Considering that you had wasted my time by advertising things you do not sell, you could have bothered with a response.
The radiators were securely packaged and exactly as described on;line. The website is easy to use and ordering is fast and simple. Pricing is competitive and clear regarding VAT. The delivery date was missed by one day which was a nusiance as I had to take a day off work but the radiators arrived as promised the next day.
Had exactly what I wanted, at the best price I could find. Phoned them to check some details and they were really helpful. Item delivered double quick - what more could you ever want?
Was told that item was dispatched a few days before it actually was dispatched. Courier delivery was quick but dispatch very slow indeed. Missed the delivery estimate on the website. Not impressed.
I'd certainly recommend this company. Ordering was straightforward and I was kept informed of delivery dates by e-mail. Prices are below that which my plumber could buy at his trade account price.
I would certainly recommend that you use them.
Found plenty on the BHL website at good prices so gave them a go. Purchased a couple of motorised valves and then realised at the last minute I needed a couple more. I wanted them together to save on postage costs. BHL were very helpful, a couple of emails later the order was amended and they all arrived together. Will use them again.
A lot cheaper than the sheds for metals and good quality products. Isolators always have copper olives and they have a wide range of products, nothing has ever been out of stock. For brass and copper, top notch.
I’ve used bhl .co.uk several times and never been disappointed, they have a great range of plumbing and heating parts, their prices are very competitive and along with their quick deliveries it makes the online shopping experience a good experience.
We have ordered our first tripple radiator from BHL, and we are hopeful that it will produce the BTU's as specified by the manufacturer. Of course BHL as the provider can not be responsible for it's performance, but they were responsible for a very competitive price, and a very good delivery service.
I have no complaints or issues, and would reccomend them to friends and family, and will be using them again in the future when we require more items.
After searching the web for the best price for a Micra Jump electric shower, we were impressed by the speedy delivery process. The e-commerce process that supports the site is up to best practice and is furthermore supported by excellent customer support when in telephone contact. A first rate experieince that we would gladly repeat if we need items that BHL supply in the future.
I used BHL for the first time and great service and price. I ordered an ideal boiler, radiators and TRV's, they were all delivered on the day notified. When fitting the plumber had an issue with a TRV' just a manufacturer problem, that meant it needed changing, BHL arranged for someone to come out that day and swap it over, amazing service for a £15 part! Would highly recommend them!
Carriage cost was very high for a very small lightweight item, I expected a quicker delivery than over a week considering the postage I was charged
PTS delivered shower tray a day later than arranged. The package had been opened and the cover strip was missing. Also there was a piece missing out of plughole. I would possibly use BHL again if they did not use PTS.
After Internet research I knew exactly what I wanted. The next task was to find the best price. This was easy on the Internet, BHL won particularly as their delivery price was so low.
Its not fitted yet. I hope it works out OK
Stand time of over a week for a simple shower tray. Called up to complain but was told it is what it is. I could have bought it direct from there supplier PTS and got it quicker then they could. Where is the logic
We trawled the internet for the best price and found this to be at BHL, we did check the item was in stock prior to ordering as we didn't want to order and then be disappointed with a long wait. We indicated suitable days of the week for delivery which weren't noted at first when we got the delivery time notification, this was quickly rectified once I emailed in. We had the shower tray delivered in great condition very early in the day which saved hanging around. We would use the company again.
No real issues but would have felt a lot more comfortable ordering if could have chosen a delivery slot before purchasing, or been given a better explanation of delivery process (you get email with delivery slot after purchase and then just call them to rearrange if inconvenient). Otherwise a great company with very good customer services. Item as described and arrived on time.
I FELT UNINFORMED AND UPDATED ON THE PROGRESS OF MY ORDER FROM THE START AND HAD TO ENQUIRE AS TO WHY MY ORDER HAD NOT ARRIVED AFTER 2 WEEKS; I WAS TOLD THERE WAS A BACKLOG OF ORDERS AND IT WOULD ARRIVE WITHIN A WEEK OR SO. AFTER 4 WEEKS OF WAITING. WHEN I SPOKE TO A MEMBER OF BHL THEY TOLD ME THAT PARKRAY HAD MOVED PREMISES AND THAT ALL ORDERS HAD BEEN DELAYED, AND I WOULD HAVE TO WAIT AT LEAST ANOTHER 2 WKS. HAD I BEEN TOLD FROM THE ONSET THAT THERE WOULD BE DELAYS, THERE WOULDN'T HAVE BEEN A PROBLEM, BUT I WAS KEPT IN THE DARK THE WHOLE TIME. I AM STILL WAITING FOR THE PART.
I ordered two items on the BHL website and paid by Paypal. I hadn't noticed that one of the items was out of stock. I was phoned first thing the following day and told that there would be delay of a few weeks in delivering the out of stock item and was asked if I wanted to have a refund on all or part of the order. I asked for a refund for the out of stock item and my Paypal account was credited within minutes. The in stock item arrived within a day or two.
I ordered a Trianco Aztec boiler which came within a couple of days. The box was a little bashed and the wall mounting bracket and a number of cable ties damaged. I had to remove, straighten and refix the wall mounting plates. The next day i could not get hold of BHL so spoke to Trianco who kindly posted replacement ties.
Having recently purchased a firegrate from BHL, I would like to say that I was impressed with all aspects of this company, and I would not hesitate to use them again. A highly recommended company that delivers the goods!!
This is a very good company.The staff are very helpful if you have a query re a product.They deliver the goods on time and are very trustworthy.Will buy from them again definitely.
When spending over a thousand pounds with a new company over the internet I am always apprehensive, however with BHL I there was no need to worry. The products were priced well, delivered on time and there is a good help desk for any questions. The BHL website is also easier to use than many others. Compared to some other internet retailers of plumbing and heating products I rate BHL very highly and have been happy with the orders they have processed for me to date.
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