Never will regret getting this swing dress... the burgandy was a great color for thanksgiving dinner. Very nice fabric and true to size. Loveeeeeed it!
I paid extra for next day delivery and wondered why it didn't come the day after… or the next, and so on. After a week I was quite annoyed that I had opted for next day and it still hadn't arrived. So I sent them an email, after waiting another day for a reply I was told it was out of stock and I would be refunded within a week (which ended up being closer to two weeks). There was no compensation or anything. So again the same day I sent an email. After ANOTHER day I got a 20% discount, and that's all! A totally unacceptable and lengthy experience! Customer service - 0/10
I was very impressed with Boohoo, even though the product I had was delivered with a fault the way in which Boohoo dealt with it was perfect. They sent me a replacement without any hassle at all. I have been unfortunate enough recently to have a few internet purchases which have not gone smoothly and the customer services from Boohoo was head, shoulders, and a very top hat above the others!
It was a devastating experience. I had made an order, and had a confirmation email that i had. I had waited for possiably 2-3 weeks, so i decided to email the customer services of what was going on. They had said to me we having a few issues, but your parcel should be on its way in a little while, even though i had paid for a approx 4 day delivery. So i had waited another 1-2 weeks, and i got nothing. A couple of days i had suddenly got an email confirming that my product was out of stock, so they had given my money back. All im trying to say is that couldnt they tell me a couple of days after i had made the order that my product was out of stock. What was really shocking was that they had just told me everthing was fine on the custormer service email, when really thay hadnt even checked in the first place. Im not sure if this is lazyness but im not a happy custormer!
I don't know any other site that show exactly and in so many details the product you are about to receive home. Photos of all the colors they have available for the clothes, and almost every product has a video. I have no fear that they make a mistake about sizes and the quality I can see in the video. So perfect. Good quality, nice prices and friendly customer service, always kind and answering fast. Love the store.
Great site got gorgeous occasionwear for under 40 euro and the quality woz next to none i recently bought products and didn't receive all of them but woz charged and all it took woz one email to refund my case keep up the great work. I also got grey boots which are comfortable and look great with everything
I ordered a fun, fake fur, coat for the festive season; and it came within the time stated - which is quite unusual with some online ordering! The coat was well packed and folded, so is ready to wear for the first Christmas party next week - I would definitely use Boohoo again.
I ordered a few items over a month ago and returned the items that I didn't want 2 days later. I have only just received a refund after complaining multiple times! They told me the money had been put back in my account days ago and later that day it appeared.
A few days after I made this order I ordered 2 pairs of shoes which both got sent straight back as they didn't fit. I still have heard nothing from boohoo as to whether they have even recieved my returns.
I emailed them to ask for a number I could call them on as there was no number online and emailing them just took too long and got me no where! I got no reply.
I will never order from boohoo again and not reccommend it to anyone as I did before from many previous orders. Appalling customer service when it comes to returns.
Item most wanted out of stock, didnt want the other item in the end but not allowed to cancel, money still taken out of my account for product that was out of stock, the leggings weren't a good fit either, however I got a full refund and adequate expanation,
I ordered an item and was sent confirmation. 3 weeks later I was told it was out of stock. The money was returned to me but I needed the item for a gift and should have been informed in better time.
Ordered two pairs of boots, nearly 4 days later got an mail to say that they weren't in stock...... Ordered again the same.. nearly a week later refunded on both occasions.What is the point! Exceptionally dissappointed....
Great delivery service and clothes for cheaper than anywhere else online! Although all the trousers - jeans and leggings etc are always too short for me. I think you should create a Tall section!
I love the shoes, cannot find a fault in them. They're comfy, beautiful, keep my feet dry and warm AND this pair of boots is probably the first one that doesn't rub my heels, toes or anywhere else on the feet or ankles. The delivery was fast and I loved the -20% discount I received!
I ordered a coat, and received an email to confirm the purchase. The full amount was also debited from my account. 5 days later my account was refunded and I received an email stating that the coat was out of stock.
To add insult t injury I have received further emails offering further discounts and my feedback.
A very disappointing experience.
I have enjoyed shopping with Boohoo. Every item I have purchased I have been really pleased with. Sizing is usually very good and the catwalk videos really help you to get an idea of what the garment will really look like, which is great.
I haven't been let down by my choices yet; the only thing I did have a small issue with was that I was sold an item which was out of stock. Although I was disappointed not to receive the dress I absolutely loved the look of, Boohoo did refund me without any delay.
All in all Boohoo is a great site, with lots of choice and looks for every style and occasion, at brilliant prices.
I would definitely continue shopping at boohoo. They have very fun and trendy pieces for appropriate prices. My item came on time and in good condition. And their shopping promos are awesome. Love them, thus was my first time buying from then and I will definitely continue to. <3<3
I ordered a dress which I was told was out of stock the day before it was due to be delivered. Delivery times were too long.. took 3 days to be dispatched. Also £3.99 for standard delivery is very steep. I won't be ordered from boo hoo again.
I had a few problems with my recent transaction, so I had contacted customer service and they responded very quickly and were more than happy to help. I loved the items I had ordered and good quality too
As I am a virgin online shopper lol I ordered my first ever item online; the dress I really nice and fits perfectly. It shows off curves I never knew I had lol. The material is comfortable and stretchy, also by wearing a corset underneath it isn't visible through the dress. I'd recommend anyone to order from this site as they do what they say on the site with no strings attached.
Out of two order I've had to return both due to faulty products, and both times the refund has taken the whole 21days or more which personally, I find an inconvenience. Some lovely product and staff members i spoke too but all in all more hassle than it was worth.
boohoo provides a reliable service as no item has been missing on the way. However the delay of deliveries to the internatonal customers is a considerabale disadvantage. To my disapointment a few items I like such as Sadie Circle Denim Skirt color denim-blue size 10 or 8 are not available.
I recieved my first package from boohoo today. I ordered two dresses, tights, a necklace, a skirt and a sweater. I was satisfied with one of the dresses, the skirt, the necklace and barely the sweater. Your sizes are quite small in my opinion. I ordered the tights in size 38 but it was very short, the sweater was M/L and was also very short. The tights was ripped.
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