Poor Customer Service, Late Delivery, Damaged TV

The worst service I have ever received. 2 Days late on delivery, smashed up, phoned to complain, refused to do anything about getting me a new tv out until they had spoken to the couriers. Said they couldnt do a Saturday del which is rubbish because the couriers said they would. Refused to refund the next del charge I had paid for. I am going to contact consumer direct to see what they recommend next course of action is because DirectTvs have given me no answers whatsoever.

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DIRECTTV'S THE BEST!!!!!

Appauling customer service faulty goods, no replacement goods, no refund. Having owned tv for one day stopped working, three weeks later still no tv no refund. My £1000+ sitting nicely in directtvs bank account. The whole issue has been dealt with by Tv Section Manager !!!!! Now thats customer satisfaction.

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LG LCD TV

Thank u for the wonderful service i recieved from ur company....the TV arrived as arranged the next day....and so far i am very pleased with everythin!!!!....I would, and indeed have, recommended u to friends and family!!

Thanks again!!

Mrs. P. Boddice x

Poor Customer Service

As I have warned the company in writing previous to this I am now going to spend my two weeks holiday finding every review site for this company before they resolve my problem.

Purchased a Samsung LED TV on 29th of June and was supposed to receive a "free" blu ray player with the order. A month later I am still to receive the player even though I paid 25 pounds for the express delivery. I also wasn't told at the time that this item would be out of stock. If I had known this before had I would have chosen to go with a different company and bought the player from a different company.

If you expect to reveive your order - use a different company.

Hopefully at least one person will take my advice

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Generally good

Good product at a very reasonable price, and being able to collect it direct from the depot was good. Free 5 year guarantee was a bonus. However felt the salesman was trying too hard to sell me a better spec'd unit which I did not think was worth the extra £180

Excellent Service

Best price available for the tele I wanted,delivered exactly when they said it would be. Easy site to find your way around with great offers on a lot of things.

Poor customer service

I bought a Panasonic 37 inch tv from these 18 months ago. 2 days out of the box & it stopped working. I contacted them & was told to get on to Panasonic. Long story short I had to get on to Trading standards & Panasonic to get Directtvs to replace my set with a new one. Now this took them several attempts to collect my non working tv because they kept giving Parcelforce the wrong address. Over 2 months to get my tv replaced & to get Directtvs to admit that it was their problem to begin with, after trying to fob me off in the first place. Absolutley shocking customer service. I would not recommend this company if something goes wrong with your new tv. Saving a few quid has never been so painful.

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Superb efficient and cost effective service

Had my doubts about buying a Plasma 42 inch TV on the Web but everything went smoothly from ordering to speedy delivery (even to the Republic of Ireland). Would most certainly by from Direct TV's again. Only slight reservation - courier had box flat in van which I understand is not recommended but my Panasonic TV worked perfectly once set up. Pat Barry

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Very good experience overall

The ordering was straightforward and delivery to Ireland was quick, TV was well packed and arrived in good condition

Great product, service and pricing.

I have no complaints. My order arrived in the specified time-frame to the Channel Islands. No problems with a VAT refund which can be a major problem with a lot of on-line retailers.
Would recommend this company to anyone hesitant in buying a T.V. over the internet.

A service that deserves the highest mark!!

Fantastic service can't fault it whatsoever, ordered a 32" Sony Bravia and it was there next day at my work address before 8 in the morning. Definately recommend no question.

Excellent help and advise and good prices

I wanted to fit a large LCD TV into a cabinet with a swivel Bracket. Your staff could not have been more helpful. Agreeing to measure a stock bracket and giving me manufacturers links for more data. Bought bracket and tv at best price and quick delivery. All fitted perfectlyinto the cabinet and pulls out when required.
Excellent service many thanks.

Very Fast Delivery & Cheaper than High Street Stores!

Direct TVs gave good communication, delivered our TV very quickly and found out it was £115 cheaper than a certain high street store!! Have recommended and will definately buy from this company again!!

Professional

Easy to order good service

First Class

Excellent Service
Would buy from you again.

Effective and Helpful

Telesales; srtaff were helpful & constructive on choosing the right product for my needs

Quality and Value for Money

Did a lot of searching on the internet to find a good deal for the Sony TV I wanted. Direct TVs were the best by a good margin - I got exactly what I wanted at a great price. Drove to their store in Huddersfield and collected the TV, no problems at all.

excellent service

excellent price and service, would recommend to others.

Godd Service

Good service and cheap although I was disappointed that I had to pay a 5% surcharge for using a credit card. Also I see that the price of the product I bought has now been reduced by £100 2-3 weeks after I purchased the item which is disappointiing. Very quick delivery though and knowledgeable sales staff.

Product and delivery

The item arrived promptly and exactly as it was described. Great customer service and would recommend the company to others.

purchased a LG 32" LCD tv

great price, fast delivery, well packed, perfect service.

Impossible to have better service

Delivered the next day to ordering. Kept informed of transit. Very pleased with the TV

Top notch fast, simple and efficient

This company can not be faulted. They had great phone customer service where you can speak to real people, delivered the product as ordered and on time. Highly recommended!!

Great service, low price - cannot ask for more

No waiting to get through on the telephone, went to the store to collect, fast friendly service. I knew exactly what TV I wanted but no idea about a wall bracket - the one recommended one is a gem.

*****

Great choice and good prices. My TV arrived promptly and in perfect condition. I shall use Direct TVs again...

Best price, ordered Sunday night, arrived Tuesday morning

Simple and easy to order. Clear order and delivery timings. Cheapest price. They delivered exactly when they said they would and everything went like clockwork. Thanks very much - I will use you again!

Sony user

This was the first time of using directtvs.co.uk but I was very pleased that not only was the price excellent but when I called to check and ask questions Gail was able to help me through the whole process. Will certainly look to this company again when looking to purchase goods

5 stars

placed order via phone and the agent was extreamly helpful and effient. Delovery arrived on the day palnned and the two delivery guys placed the goods in the room we needed.

Very good customer service

Great

love this website have always been good on price shipping and quality

Good advice,rapid delivery

First time user of this company,excellent telephone contact,pleasant and helpful,new t.v arrived first thing following day(i ordered it around 16.00!) would definetely use them again.

Pulled all the stops out for me

My Second purchase from them, my son reminded me how pleased he was with the purchase I made for him which turned out tops he suggested I look on thier site. I did so and found a tv much cheaper than all the sites I checked. I ordered the tv around 1500hrs wed chose the basic product and delivery no extras, the set arrived 0800 thurs hows that for service. Im watching the tv at present and find it faultless true hd clearest picture Ive ever seen congratualation directtv.co.uk

5 star service

New TV arrived within 24 hours of placing the order

Excellent in all respects

Unbeatable value.

Superb service, great product

Item arrived within 36 hours. Product is brilliant - great picture, and really easy to use. Would recommend

Fantastic Value on Price

Ordered without any trouble, arrived promptly without trouble. The price of the item was more than half the price compared to outher suppliers (wonderful).
The item itself was realitively easy to install, just double check things as you go slowly, however trying to tie up all the screws etc with the instructions is frustrating no labelling. Overall will to here first to find what I need in the future.

good deal and happy with the price

a few days later with delivery but otherwise well handled and extremely happy with the price.In all would definitely use again.

excellent fast service on 32 inch lcd tv

good service.

Competitive pricing and super fast delivery

Item arrived next day, very fast delivery. Great deal as extremely competitively priced. Super TV Samsung quality. Overall very happy with this deal.

arrived on time

The tv arrrived on time. it did have a broken stand , ut after just 1 call another was sent out that day and received the next . so overall very good

Easy web based sale and express plus delivery.

Best value on the web and delivery was only a few hours later than if I had visited a local retailer and paid a lot more.