I purchased several packing cubes, plus a couple of other items. All seem to be very good quality products but a bit pricey. I later decided to return 2 unused items. Return was a breeze, customer service lady was delightful. A postage-paid return shipping label was emailed to me within minutes of my phone call. Within a few days of shipping the package via FedX, I received an email that my items had been received & my account had been credited. This was my first experience with eBags and I would not hesitate to do business with them again!
Purchased a backpack from this company and delivery was a problem. Called the company to let them know that I had not received my item and FedEx is showing that they were tyring to deliver the item to Northbrook, Il and not Chicago, Il (where I live). Called Ebags and they said they would contact Fedex. Long story short. It took 3 phone calls (one with a very rude customer service representative named 'T') and 2 e-mails to finally get the pacakge delvered. This company is lacking in customer service and proper shipment information on it's website. Had I know that the package didn't require a signature upon delivery I would never have ordered the package. I'm sorry but someone saying to you over and over 'non of our packages requre a signature upon delivery' isn't answering my question of where on your website does it state this.
Poor customer service all around on this one. The bag was of good quality, but won't be ordering from this company again.
"WHAT AN AWFUL COMPANY.. THEY SENT A COMPANY WIDE EMAIL SAYING "ORDER TODAY AND GET YOUR ORDER BY 12/24" - NEEDING A LAST MINUTE ITEM AND NOT WANTING TO GO TO THE MALL, I BIT.. mistake.. now they are telling me that it will not deliver until AFTER 26th --- their customer service only states "ya, we are sorry about that but there is nothing i can do" - I asked for a manager, i was yelled at and told "that wont happen" then darnell hung up on me. i have been calling non stop to try and get a resolve. have been laughed at 3 times and transferred to a managers voicemail who also wont be in until after the holidays. "
I purchased a Nike bagpack and within just 2 months it broke. i called ebags but they refused to do anything and asked me to contact Nike. Nike accepted that this was a defective material and that product was discontinued (I can understand why) but ebags seems to have bought loads of this defective inventory and now are selling it to their customers. anyway, they gave me a voucher for the amount I had paid to ebags for this purchase but it could only be redeemed at Nike.com. typically their products are double the general price on their website so I ended up buying something which I would have never bought otherwise. plus i pay a chunk of money in shipping and taxes which again i would have never paid otherwise.. it was just a waste of money.
this was my first (and last) experience with ebags. they should stop selling outdated, discontinued and defective products
Before there was Amazon, there was ebags- and you can find great travel bags and handbags and backpacks here. Quality and good prices. I got several of my travel bags from ebags, and am happy with what I got.
I have ordered 4 different things from Ebags and have always been thoroughly satisfied. Their selection of purses, suitcases, and backpacks seems endless. Items always arrive when they say they will. I have also been very happy with the quality of items that I've received.
I should probably rephrase this, the bags they offer are just being resold like everyone else does. But the prices are apparently higher. I thought for the differential I'd get a higher quality bag but it ended up being the same thing. In the end, shop around first. The serviec was very good and shipping was pretty quick.
The item would have been great if that was what I ordered. I received the wrong print.
When I contacted ebags with the mistake, they assured me that they were in stock and would get the correct item to me. I was asked to wait at least 24 hours for my "account to go through processing".
I waited 36 hours, then contacted ebags to switch for the correct purse. I was then told that they were out of stock on the purse that I wanted.!!??
I sent a very unhappy email back to customer service. I was told "sorry for the inconvenience and please return the bag in question. Here's a 20% discount" for the next time I shop ebags. That coupon will not be redeemed.
I kept the bag. I'll give it to another daughter on another gift occasion.
I bought from this website a couple of months ago, I just registered with trustpilot and thought I would share my expericence. It was very good and I will certainly use this site again and I will recommend to my friends.
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