Risposta da Essential Travel
[REPLY]
- Recensioni (1.113)
- Mrs.Anne Marie Farr.
- 1 Recensione
Very good
The service I got from Ryan was excellent Thankyou very much Ryan.
- Mr and Mrs Pegg
- 1 Recensione
A straightforward, affordable policy which gives us peace of mind.
This was one of the few companies we could find willing to insure our 15 year old daughter travelling independently. Having recently begun to compete abroad in Taekwondo tournaments, her Licence fee includes insurance to cover her while competing. However we needed a policy to include cover for training outside the tournament venue - again Essential Travel were willing to cover this at an additional (but what we considered reasonable) cost.
What parent would not worry about their daughter competing in any martial art but with Essential's Policy we at least have peace of mind that, should anything happen, our daughter will be covered.
Many thanks Essential.
- Master Adey
- 1 Recensione
Very competitive rates.
Very easy to book online. Able to get cover for 13 year old who is travelling as part of group. Website very clear and confirmation received immediately.
- Mr Squibb
- 1 Recensione
Quick and easy to book and knowing my 17 year old is covered gives us peace of mind!!
Easy to follow website and booking the insurance was so simple, plus so many other sites only offer very basic insurance and have to be travelling with an 18 year old...so it was great to find a site who will cover my son for his summer hols and as he is travelling at 17 gives us peace of mind
- Lucy Mc
- 2 Recensioni
reliable and quick to set up
It is quick and easy. No trick questions. Very stright forward
- Mr Paul Murphy
- 1 Recensione
The Pilot had all the information to my questions and landed me with the right policy
This is our 2nd year with Essential Travel Insurance and shows we are satisfied with the cover it provides. The young lady who dealt with my application was informative and knowledgeable. When I asked her about medical screening, she advised that as there was no change to our circumstances ( my wife suffers with athritis ) from the previous year, there was no need for further screening..
The lady was very helpful
- Richard
- 2 Recensioni
Good service
Booking through Essential is very easy.
The package I use includes various levels of Scuba Diving cover.
I mistakenly booked a wrong package. When I rang to cancel it was very easy. I then booked the correct one.
- Miss Jones
- 1 Recensione
Easy & Quick
The on-line system is really easy and quick to use. Not only was the price extremely competative, it was also a very smooth process.
I was obtaining insurance for my daughter who is travelling with her school friend & family (not many insurance companies have this option). In addtion to this, she had toenail surgery in February of this year which had to be declared, (with another company I waited over 20 mins on the phone to give details of the surgery and whether she would be covered in the end I gave up), with Essential Travel I could do this on-line. It was quick and very efficient, it was only minor surgery and was covered in the drop down list of ailments. The extra charge was only a small amout.
The paperwork came through very quickly and the whole process was stress free.
- Mr Maxwell
- 1 Recensione
Dived into a great insurance
Customer advisor was very helpful ensured that I had the right cover for my type of diving 2nd time I have used this company everything is ok
- Mr denn
- 1 Recensione
- Mrs Williamson
- 1 Recensione
grt site for covering any travel needs!
My 14 year old daughter is goin on holiday with her grandparents& i had trouble getting her holiday insurance because of her age, but thankfully i was able to get it thru essential travel, quite reasonable too&covers her for almost everything! def recommend essential travel to any1 :-)
- BHunt
- 2 Recensioni
Quick & easy to use
I wanted insurance for my 16 year old who is spending 2 weeks on her own in the US. Straight forward, easy to use, and they say she's covered. Seemed quite a reasonable price. Let's hope she doesn't need to use it!
- Mr Robins
- 1 Recensione
Could do better on website presentation.
The service is very acceptable, however the new website is not as good as the previous one where one's choice was listed on one page without having to scroll down to see which package is best suited to one's needs. Also the new website does not react at times to instructions given.
Risposta da Essential Travel Ltd
Thank you for taking the time to review your experience with Essential Travel. We're disappointed to hear you were not entirely pleased with our website.
We constantly work on the appearance and presentation of our website to ensure customers find what they are looking for easily, without any confusion.
We appreciate your feedback and will keep it in mind as we continue to make sure the website is simple to use and responds to instruction accordingly.
Hope you have a wonderful trip!
Kind regards,
Essential Travel
- Mr Grabowski Bearn
- 1 Recensione
Excellent
Thoroughly recommend courteous and very helpful.
- Mr Munn
- 1 Recensione
even for an oldie, efficient and easy
SEEING THIS WAS NOT THE FIRST TIME WE HAVE USED YOUR SERVICE, WE FELT COMFORTABLE USING YOU AGAIN.
- Mr Longmire-Bowns
- 1 Recensione
Changed my mind
I choose Essential Travel because I had used the company before. When my policy came through by email I checked and found extra cruise cover had been omitted. Phoned up and was told it would cost an extra £77. Needless to say I was not happy so cancelled my policy within the 14 day limit and went with AVIVA. They did provide the extra cruise cover at no extra cost within their policy and their like for like cover was £40 less than Essential Travel. You need to be a lot more competitive guys
Risposta da Essential Travel Ltd
We're sorry to hear you did not find our policy cover competitive enough.
Please keep in mind that all our rates are based on claims information from previous years and, unfortunately, they are reflective of the perceived risk.
Thank you for your feedback.
Kind regards,
Essential Travel
- B. D. Fileman
- 1 Recensione
Cheap. But not nasty!
I required travel insurance for my 13 year old daughters who are travelling unaccompanied to the USA later this year. Essential was one of the few companies I found that caters for that market and at a surprising low price. The cover is more than adequate although it has to be said that figures for the excess waivers were not so readily traceable. But got that I'd award it five stars. If we have to make a claim this review and the raring could go down as well as up.
- Mr Gresty
- 1 Recensione
"Essential" is , simply ..................... essential !
This is the easiest way to take out insurance for your annual holiday.
There`s no hassle , no hidden terms ,and the price is very , very , competitive.
- Ms Nutley
- 1 Recensione
- IanR
- 1 Recensione
What if two travellers have different requirements?
Tried to book travel insurance for my wife and I but had to do it as two separate transactions as the system assumes that two travellers want identical cover. I wanted sports grade 3 cover and she only wanted sports grade 1 (shallower scuba dives), but I couldn't book both of those in one transaction. Only two grade 3s or two grade 1s. So had to go through the whole process twice. Very frustrating.
Risposta da Essential Travel Ltd
Thank you for your feedback and we're sorry to hear that you experienced some frustration.
Please note that this is something we're working hard to change to meet our customers' requirements.
We wish you a lovely trip.
Kind regards,
Essential Travel
- Mr Davidson
- 1 Recensione
No Problems at all and really cheap
Essential Travel's website is so easy to use and and i found there prices so much cheaper than any other insurer :) There my account area is such a good idea to will defo use them again
- Sallyanne Bamfield
- 1 Recensione
Don't bother going anywhere else
I have used Essential Travel for many years now for car parking and insurances and have never had cause to regret it.
- Mr GRAY
- 1 Recensione
First time to use essential insurance!
Seemed professional and friendly and informative when placing the order for insurance! First time I've used Essential insurance company. Would probably use this company again!
- Customer Mrs M HALEY
- 1 Recensione
Good Value and clear over the phone
My friend tried to do this on line for me but could not because my address does not have a street name so l had to purchased over the phone. The girl l spoke to was most helpful when l told her, she explained that l had to put in that space for street name my house name again and it would of been accepted hopefully when l come to use you again this will be the case.
- James Clayton
- 2 Recensioni
Good service as ever that reassures me ahead of travel.
As a returning customer I found the process of booking travel insurance with Essential Travel pretty easy. The online option is pretty self-explanatory and I made a relative's policy without problem. Mine required a medical screening and that's, likewise, not that hard. The ability to save your details and return later to complete payment and take out a policy is an appealing, helpful one.
My only minor complaint is that the staff member I spoke to over the phone was very abrupt in spite of being very helpful. Booking travel insurance can be a nerve-wracking process and it's more reassuring to do things like this if you're dealing with friendly, personable staff who make you feel comfortable. Still, overall I rate what Essential Travel offers and I'm happy for now. I hope if I should ever need to rely on my policy that the service would deliver then as well.
- Miss Smith
- 1 Recensione
- Master simpson
- 1 Recensione
good service
my friend told me about the insurance and when we go away we will use the service again
- Melanie, parent of insured
- 1 Recensione
great service !
After googling Travel insurance for under 18's I was directed to many sites that wouldn't allow me book cover for my 14 year old if he wasn't travelling with me. Your site did :) ! It was straight forward to use and I received my documents in the post today so I am very happy and would most certainly use you again x
- Mr Shiel
- 1 Recensione
better 2nd time
LONG RUNNING REPEAT CUSTOMER PHONED UP LAST WEEK TO RENEW W.W MULTYTRIP US AND CARA INC NASTY UPOLITE REP ON PHONE NOT HELPFULL AT ALL JUST PHONED UP TO RENEW INC MED COVER THE REP THIS TIME WAS FANTASTIC HELPFULL AND FRIENDLY FIRST REP NEEDS TO LEARN CUSTOMER SKILLS THE YOUNG LADY I HAVE JUST RENEWED WITH WAS A CREDIT TO THE COMPANY SO IF YOU DO NOT GET A GOOD SERVICE FIRST TIME RING BACK BY THE WAY ITS AN EXELLENT COVER SUPERIOR
- Mr Kennedy
- 1 Recensione
Fast and easy
I've used Essential Travel a few times now it's fast easy to book online and the benefits are easy to compare for the different levels of cover.
- Ms Clarke
- 1 Recensione
very good
helpful advice on the phone and straightforward form to fill in online
- Mr curry
- 1 Recensione
customer friendly website
Used the site before and found it really easy to use great service great price
- Miss TAYLOR
- 1 Recensione
Easy and quick
I found the site very easy to understand with columns of full self explanary
- B.Is
- 1 Recensione
Great value although customer service is a little poor.
Lady I dealt with met all my needs although very blunt and unpolite on occasions.
Risposta da Essential Travel Ltd
Thanks for your feedback.
We would like to apologise for the negative experience you received and will be looking into it.
We wish you a lovely trip.
Kind regards,
Essential Travel
- Mr skelton
- 1 Recensione
very good
very good service we have always booked our travel insurance with essential
- Mr hall
- 1 Recensione
Great service,easy to use,very competitive prices,you wont find better!!
Once again I have returned to Essential Travel for my annual travel insurance to the US.Once again I have obtained a very competitive quote that offers me exactly what I Require.If you are looking for Travel Insurance you wont find better prices or an easier to use Website
- Ms terriss
- 1 Recensione
Easy as lemon squeezy
I found it very easy to complete the form online, it had everything I needed and wanted and the best thing was the price.
- Ms woodward
- 1 Recensione
travel essential
travel essential was good for money x
- Mr Segall
- 1 Recensione
Unable to renew insurance
I got a years quote that was nearly three times the previous one and office hours are the same as mine so cannot easily talk to someone to ask why. Therefore took out short insurance to cover a short trip. Unlikely to need travel insurance till September so not worth taking a years yet but no reason why the yearly insurance has gone from £75 to £190.
Risposta da Essential Travel Ltd
We are sorry to hear that you weren't satisfied with the quote.
Please note that our prices change annually subject to our claims information based on age and trip type - as is standard throughout the industry. It may be the case that you have unfortunately moved into a higher perceived risk area, and so this increases the premium.
Thank you for your feedback.
Kind regards,
Essential Travel
- Mr Greaves
- 1 Recensione
No hassle, excellent service
You've all heard the story of insurance companies taking your money easily enough and then finding all sorts of wrinkles as to why they shouldn't pay up when you make a claim, well the one time I made a claim and needed to fly home urgently 'Essential Travel' made all the arrangement for me and my family very quickly and were utterly brilliant and I would recommend them to anyone on price and service.
www.essentialtravel.co.uk
Five reasons to book Insurance with us
1. Pay less for great cover 2. Customise your policy 3. Online medical screening 4. Receive instant cover 5. Read reviews and book with confidence
Customise Your Insurance
Four cover levels, Three trip types, optional sports and cruise cover all allow you to customise your policy to suit you - whatever your budget and however you plan to travel.
24 Hour Emergency Assistance
All of our policies include access to a UK-based 24-Hour Emergency Assistance Helpline offering worldwide multilingual assistance - which means that you can be sure of our support anytime, anywhere.
Quick & Simple Online Medical Screening
Essential Travel were the first company in the UK to make online medical screening available. This quick and easy process makes adding cover for medical conditions a breeze - a favourite feature amongst our customers!
Best Price Guarantee on All Car Parks
We guarantee that if you find the identical car park for less on the same day of booking with us, and let us know immediately, we’ll refund the difference.
About Essential Travel
Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk
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PE3 8BL Peterborough
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