Website was quite and easy to navigate when ordering, however it doesn't state how long the items will take to be dispatched from the warehouse (not including the delivery time of 5- days). Items looked ok in packaging however they were both dented when I took them out of the packaging. After various emails and not really wanted to repackage and post to send back we negotiated a discount for the damage via customer services.
I was really delighted the moment I saw the sofa bed. It is a lovely rich dark brown colour and it really added to our lounge. It does not look cheap or tacky and is comfortable to lie on.
I was surprised at how quickly the delivery arrived and I would now buy from first furniture again.
Ordered, paid and received confirmation for my item mid-November. Few days later 'it's due in the country about 2nd December e-mail arrived' - so much for taking my money when they haven't even got the goods to sell. At time of writing - having been asked to review the service by the company - it still hasn't arrived. I assume it's not a fraud and will arrive before Santa but who knows?
The shopping experience was so easy and any problems were solved with no fuss.
My order was delivered on the correct day and at the right time. I would certainly buy from them again. Thank you.
I have been searching shops and other web sites for mahogany lamp tables. not until I found your site did I find the ones I wanted. To say I am more than satisfied with them is an under statement. I will use you again.
ordered this chair for my husband for Christmas so not actually seen or used it , however from time of ordering to delivery was just brilliant. can't wait for Christmas day.
I am still waiting for delivery of a table which I ordered three weeks ago and was told should arrive in 5 to 7 days. It is easy to get through to the company on the phone and the people I have spoken to have been polite and helpful. However, they are waiting for delivery of this item from the suppliers but don't seem to be able to find out just when they will receive it into their warehouse. Apparently one arrived with damaged packaging and was returned. Since then I have phoned four times and each time they have given me a date on which they expect it to arrive. So far it has failed to arrive on the first three of those dates, despite the supplier apparently confirming at 5pm one day that it would be sent the following day. I am now waiting to see if it arrives on the fourth date they have given me otherwise I will cancel the order as I have stopped believing these estimates. The supplier waits until they have a full vanload before sending the van to First Furniture, so it seems I am waiting in the hope that other customers will also order the same company's goods. If not, then I conclude that in theory I could be waiting indefinitely. What I haven't asked yet is whether FF also wait until they have a vanload before delivering to my area . . . In summary, it is extremely frustrating being unable to get reliable information about this order.
Final update: the table arrived exactly four weeks after ordering. Although the packaging was damaged, and open at one end, and there were boot prints all over it, the glass table inside was actually undamaged and we are very pleased with it.
Great customer service and communication. Table is exactly what we wanted and exactly as described. At a great price. Delivery arranged and was spot on. Thanks for a smooth purchase experience.
We ordered the bed frame because the one we had bought from Dreams fell to pieces after a couple of months. The bed frame is solid and easy to put together - really pleased. The bed was delivered on the day promised and they carried it up stairs for me. I will use again.
Bed ordered was out of stock but we were informed immediately by telephone and given the option of a refund or waiting for new stock. We only waited a week and the bed was delivered without any problem.
Ordered & Paid for a bedroom chair. Came in reasonable time. Opened it up to find it looks nothing like the image, and it is damaged. I reported it to First Furniture on 23 October, they asked me to send photos, I did. I heard nothing back.. I had to chase them up to find out what was happening.. I emailed them and eventually got a reply saying a replacement chair would be in stock and despatched wk com 18 Nov. Guess what, no call, no stool, no contact. I have again had to chase up what's happening. All I got was that it was a supplier problem... I am not happy. First Furniture had my money and after waiting a month for a resolution, I still don't know when I will get what I ordered. Not good enough.........
They offered the lowest price and matched this with a first class follow up process involving a telephone call to discuss a suitable delivery date. The units arrived as agreed and we were very pleased with the quality. Would highly recommend this supplier.
I will not be using this site again as although the seats I bought were of good quality the fact that they were not in stock when the took my money and could not be delivered on time and I was not told I find unacceptable. Then they were sent out for delivery on a date that I had informed them that I would not be at home.
Staff were very helpful. Website clear and easy to use. Staff were clear about pricing structure and reassured me about returns policy and deducting VAT as delivered to jersey. Really good service . would use again.
the ordering was straight forward and the service was excellent, the delivery of the item was as stated and the parcel was well wrapped and no damage occured.
I would recommend them to any ither person without hesitation.
Really happy with the wardrobe and the speed of delivery. Not so happy with the delivery company who urged me to write 'unhecked' on the package in contradiction of the advice from First Furniture.
No Issues with placing the order, and a clear indication the product was not in stock, and on back order. The ability to check the order via the web was fine, but no update on eta. Money has been deducted, but I have no idication of the eta for the delivery.
Ally from First Furniture was great, always in contact while we were deciding on the exact make up of our bedroom suite. He made us a great offer and we have not regretted accepting it, quality furniture delivered really quickly.
Would highly recommend and use again!
Very easy to purchase online with email notifications regarding shipment and delivery of the product. On receipt of the product, easy to assemble with instructions. Worth the purchase, a very happy customer.
Very disappointig as they advertised a particular bed on their website. After paying for the bed in full (almost £950) they emailed me to say the bed wasn't available. They were also very slow to refund my money and I had to chase them by phone and also by email to get my money back. Interestingly the bed that I ordered STILL appears on their website. So if you are intending to purchase a bed from First Furniture it would be worth checking that the bed you want is actually available before paying them any money!
I ordered over the phone which I found quick and simple and was given all the info I needed at the time. As I was told, I got a phone call to tell me the delivery date a few days later and it arrived on time.
I am delighted with my purchase from First Furniture.....the chair is really good quality and extremely easy to use.
Delivery was on the day I asked for....which I find amazing, given that many firms often delay delivery to when it suits them rather than what suits you!!
The delivery driver was very friendly, helpful and courteous.
I can highly recommend this company, and will certainly return as a customer if I need other furniture like this.
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We work very hard to make sure our prices are more than competitive. If you see the same products elsewhere for less we will beat the price!