Despite a pretty slick and glossy website, their customer service is non-existant. I ordered a laptop sleeve from GearZap and despite an automated email telling me is has been dispatched, 7 working days later nothing has shown up and they aren't responding to my emails. Very disappointing and about to claim back on my credit card.
I ordered a cover for my MacBook. They sent the wrong size. After returning my order to them no replacement was sent. After several emails asking for a refund I am still awaiting a reply and a refund. If you are wanting accessorises go else where even if you have to pay I little more.
Some companies are better than other, this was an outstanding experience... Efficient order placement, great follow-up, and outstanding delivery service. They couldn't have done more to get the items delivered.
The cover is exactly what I wanted and is perfect for my needs. It has a pleasant soft feel to it and holds the device nice and snug. There were many different types to choose from so I took a little while selecting the right one for me (it's great to have a wide choice). Delivery was very fast and Gearzap is an excellent company to do business with. I have bookmarked their homepage in case I need their services in the future.
I received my goods very quickly and the price was great with free p&p so i was very happy and would use Gearzap again, I bought a laptop bag for my Sony Tablet it fits perfectly and saved me £40 on original Sony item but has the added extra of having another pocket on the front to carry charger that the sony item does not offer.
I ordered an item and paid for special delivery for the next working day. It arrived on time but was completely the wrong item. After calling customer service there is nothing they were willing to do other than point me to their returns policy to get a refund - I now have to wrap it up, send it off and wait for how long???
Placed an order for a case and charger on Tuesday with option of special delivery so would get all items next day as all in stock. Items didn't arrive so i gave it another day still no goods so e-mailed them on the Friday morning to chase the order got no reply from them but a despatch e-mail on the Friday night. So looks like items were not sent out either by mistake or were waiting for stock but they couldn't be bothered to reply to my e-mail or contact me about late delivery very poor customer service wont be using again and will not recommend this company.
The GearZap website is clear and easy to navigate as you would expect. Ordering was simple and the product arrived, brand new and exactly as described, very promptly.
To add to this, for the competitive price paid, I am very please with the quality and design of the product purchased. GearZap will definitely be one of the first sites I visit should I need any mobile phone/tablet accessories again in future.
I got my dad a kindle for his birthday and as he doesn't own a computer i needed a power cable so he could charge it up. I ordered one from gearzap in the afternoon and by 9.0o'clock the following morning it was here, and it was a saturday. I was really impressed and will definatley order from them again.
I hunted all over for a decent cover for my Archos 101, and eventually found the one I wanted here, the quality of the cover is astounding, fits like a glove, and the speed of delivery exceeded my expectations
Ordered a Kindle keyboard cover for a friend for Christmas. It arrived very quickly, fitted perfectly and in her favourite colour! The cover was great quality - really good value for money. All in all two very satisfied customers.