This is the first time I have used Glasses Direct and it could not have been easier. I chose my glasses and they were delivered the very next day. Huge number of styles, a lot cheaper than the stores and a whole lot quicker too.
Don't normally bother with reviews, but the customer service i received from Glasses Direct was a credit to the company.
UK companies should look and learn!
I ordered glasses that were not suited by myself and straight away organised return of the glasses for new lenses to be fitted at no cost to me.
Ordered glasses Friday it took them until Wednesday to tell me that a frame was out of stock!! Order tracking was progressing and showing as sent to lab.
Seems glasses direct have a few IT gremlins to sort out. Why are you able to order an item that is out of stock?
You only get one chance to get it right and you got it wrong here!
Can you tell I'm delighted with my tri prescription varifocals with coated, scratch resistant and light sensitive transition lenses. This is the second time I have ordered from Glasses Direct and would recommend them to everyone.
Just found out for my friend that they do contact lenses at a fraction of the price charged on the high street.
I'm sure many people don't realise they can go into any optician and buy frames without the lenses. Just select the reglaze option online, key in your details and GD send you a case and prepaid Jiffy bag. It's all so quick!
Hope my review was useful to all.
Very good service, excellent selection of frames and excellent offers.
One thing: tints vary and can be dark depending on whomever did the work. Happened to me one time but, unlike high street opticians, GlassesDirect could not bleach the lenses. An immediate no-fuss refund was made though.
I purchased my Aviator style glasses with thinner lenses, anti scratch, UV filtered and Transistion lenses. Arrived very quickly from new prescription. Excellent fit and chrystal clear vision. Great on my motorbike with the low sun of autumn and winter shining in my eyes. Thankyou Glasses Direct.
Used the home trial service initially and found it superb, very efficient and felt under no obligation to purchase. Found two pairs i liked ordered, making use of both the halloween money off offer and the buy one get one free offer. London retro glasses are good quality, particularly at price I ended up paying (less than £30 per pair)
Will use again...
I was recommended to Glass's direct by a friend and can truly say that they are an excellent opticians. I have a complex prescription which would usually be incredibly expensive but with Glass's direct i got two pairs of prescription Glass's for practically the price of one. The service was fantastic and super quick, i would definitely recommend to anyone.
I chose Jester frames for my varifocals but didn't like them when I got them as lenses were quite shallow in depth. They were changed to Merlin for me and I am very happy with my glasses now. Great service! I have had many pairs of specs from this firm in past years and they are an excellent company.
I am absolutely gobsmacked at how amazing Glasses Direct are; let me just preface this review by saying that I'm not normally the reviewing type! I ordered a Home Trial, which was in my hands the next day at absolutely no cost to me. My friends and I all had a blast trying on the different pairs I had selected and even before I returned the trial frames, I had placed my order for two new pairs of glasses - at MASSIVE savings from anything else I had seen on the high street. Their customer service is refreshingly friendly and prompt (almost to the point where I was asking myself, '...what's the catch?' - but of course there isn't one). I cannot recommend them enough, SO so happy with my new glasses and I will be recommending them to everyone I know.
Although I can't fault the majority of the service from Glasses Direct I am pretty appalled with the quality of the finished product. I ordered 4 frames in the 7-day home trial but several days later had heard absolutely nothing from the company so I emailed them to ask when I should expect my home trial. They told me that my order had been cancelled due to a fault in the computer system so I reordered the same frames for another home trial. After a week from the original order I had still received or heard nothing so I called them up. They told me that my second order had been cancelled but that the first order was now going through and the frames would be dispatched that day. So eventually I received the home trial frames and liked two of the pairs. So I immediately ordered the two pairs- with the buy one get one free offer it was great that I didn't have to choose between them! Everything from here went very smoothly...I entered my prescription and chose which lens package I wanted, paid my money and the order went through. The glasses arrived very quickly so I was happy, despite the original mistakes with the home trial. HOWEVER...the glasses arrived covered in dust, which I thought strange if they had been made specifically for me. I cleaned them off and ignored this, thinking that actually I had been given a very good deal on two pairs of glasses. Everything has gone downhill from there. The lenses themselves are extremely poor quality, after cleaning the dust off they seemed fine but the next day when I put them on again they were all scratched and smeared again. No matter how many times I clean them they become instantly dirty again...just putting them on top of my head for 5 minutes picks up God knows what from my hair or the air and makes them difficult to see through...putting them down on the sofa or even back in the glasses case seems to scratch them...despite paying extra for scratch-resistant lenses! These 'scratches' don't seem to be permanent as I can wipe them off with the glasses cleaner provided but it takes me about 15 minutes of careful cleaning to get the lenses back to being transparent and within 10 minutes they are dirty/scratched again! Also, if I breathe heavily they instantly fog up and once again I have to clean them!!! I thought I was getting an amazing deal...but actually you pay for what you get, poor quality lenses!!
Needing some music reading glasses I contacted Glasses Direct for help, sent them some old frames I had, and as they were rather fragile they were returned with a clear explanation. I sent another more recent and stronger frame and the speed of return and general service - both in verbal help and postal action - were excellent.
So far I would very much rate Glasses Direct and recommend them to friends.
hi Hannah just to let you know that my adventure with glasses direct was very successful ......not only were they helpful thoughtful and direct when talking to them......they actually came up with the "goods" as it were....and it didn't brake the bank either....so don't hesitate when you next need glasses x x x xx
I was long overdue for new frames and finally had an eye test which confirmed a change in prescription was required.
Months evaporated as I searched the high street chains seeking a frame that appealed to me but I did not like what was on offer.
I cruised online sites but became nervous as I require varifocals and the general view was that a visit to an optician is absolutely necessary.
I read online that Glasses Direct were operating a special deal for the month of September and out of interest viewed their site.
What a revelation!
the offer of trying frames on at home for a week is a gem of a sales technique and makes for customer satisfaction.
After several of these , I decided on two pairs and duly completed the order form which I found straightforward.
For peace of mind, extra care is needed when filling in the prescription data .
The follow up with the order was tip top with emails sent advising of the progress.
The big thing being the delivery and trying on of the new glasses!
I have had them now for almost two months and am extremely pleased with the end product which is clear vision ( after pondering for so long about whether it's the correct thing to do online ) and the new look the frames give me.
Well done to all at Glasses Direct!
To all those reading this that may have similar thoughts , my experience was a positive one and I am happy to recommend this company for good products , service and value while being completely professional at all times.
Really good service in all. Quick turn around and they keep you updated by sending you emails when they have received your frame, when the frames are taken to the lab to be reglazed and then when they are dispatched. Cheap as well.
I've already recommended Glasses Direct to several friends. Their service and promptness has been faultless and most importantly, they do what they say they will! I'm very satisfied with my 2-4-1 glasses and they were different prescriptions as well. Glasses Direct even changed the lens strength from a near prescription to an intermediate one, even though this was down to where I had my eyes tested, and not to them. They have a huge range of frames to choose from and offer a free home trial of up to 4 frames to try, so there's something for everyone. Highly recommended!
I had new lenses put into my old frames. The packaging arrived promptly and I sent my glasses back in the envelope they provided. My new and improved glasses arrived within a week and they even gave me a new case, all for a brilliant price.
Came across glasses direct online. used the reglaze a frame service.sent an email, good respones back and then sent my frame to them with my new prescription. Week later got glasses back, all done to my spec.Great company, turn around fast.No problems.
a few seconds ago
Not as good as expected
I ordered two pairs of glasses on 27th October. One pair haven't arrived yet, the pair that arrived yesterday were broken. so not a very good start. Especially as the ones I had before broke after a year (so they were out of warranty) Makes me think I should use high street opticians in future even though a bit more expensive.
I was recommended to your company by a friend. I was a bit nervous as I had only ever used high street opticians. However Jasmine was so reassuring and clear about everything and for the first time I now have glasses in the exact colour I wanted and the right fitting and a great price too. I am very happy with my glasses and your service. Thank you so much.
I bought my glasses over the internet using a French prescription. The glasses were delivered to a uk address as I was going to stay there. Unfortunately the glasses were damaged when they arrived. One of the arms was bent and the nose piece was also out of line. The glasses have now been sent back for repair/replacement. I am waiting to see whether they have been repaired correctly.
This is the second time I have used Glasses Direct and I would use them again in the future. I have purchased varifocal glasses from them and have also had my frames reglazed. Both instances were hassle free. My only negative comment is that I couldn't find any new frames to fit my small face this time which is why I had my old frames reglazed. Thank you Glasses Direct.
So recently had cataract surgery and all my glasses were wrong . I ordered 2 new pairs and the order was accepted but when I enquired about progress some time later was told my order was lost by the computer system and that my frame was out of stock so there was no progress. Was given option to cancel or start again.!!!!!
Meanwhile I had sent 3 frames to be reglazed. 2 arrived back with new lenses so poorly fitted that one lens fell out after 3 days from one pair. Both of these were returned but no contact has been made to say they got there or what they think about it!
I used to recommend G D but am very disappointed with the recent events and I am still without glasses.
I'm very myopic and now being the wrong side of 50 need reading glasses. My distance glasses are fairly straight forward and don't usually cause any problems, none encountered for this prescription.
For my reading glasses I require them to focus up to about a metre as I use several LCD screens and do a lot of DIY. The pair that Glasses Direct (GD) sent me were useless for that purpose. To cut a long story short an optician from GD discussed my requirements and then GD replaced them free of charge.
In short; good quality glasses, an excellent service at a fraction of high street prices.
I had a problem with the glasses I originally ordered (due to a mistake I had made myself). Glasses Direct were extremely helpful and made the necessary alterations to my glasses free of charge.
Would definately reccommend them. Excellent.
This is the second time I've dealt with Glasses Direct, and on both occasions the service as been brilliant.
This time I had a slight issue with my new varifocals, an optician called me back as was promised, the fault was rectified they were returned and were perfect.
I would recommend Glasses Direct to anyone, unbeatable value for money :-)
My first order from Glasses Direct was to add lenses to some cycling glasses. These came as inserts that clip to the sunglasses. The service, price and turn around time were all very good and the lenses are exactly what I requested. There has been a slight change to the shape of the cycling glasses inserts, but this is potentially due to being very thin plastic rather than anything that Glasses Direct have done.
Overall, I'm happy with the service and I would use again.
As someone who has a terrible track record on losing/breaking glasses, your 2 for 1 offer looked to good to refuse. I am impressed with the try frame first policy, made to measure fitment and overall product and, considered I only paid 2/3 of the high street price (and got 2 pairs!) and so long as they stand up to fair wear and tear, then I would recommend and be back as/when need arises.
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