They give excellent service and value. I can unreservedly recommend them to you for both their value and service. better than any high street opticians I've ever used.
I ordered the free home trial. The glasses arrived the following day. Picked the frames I liked the best and ordered them. My 2 pairs of prescription glasses arrived within a week. Fantastic service and will definately recommend them to friends and family and will use them again myself.
Quick and professional service. Personal call to check prescription , vey helpful .
Prices good so not too peeved to get offer of further discount after I'd paid .
All additional advice elements for face shape etc very useful.
Only hitch was I wanted ordinary lenses and felt I was being directed to enhanced lenses. Infact paid for upgrade but optician agreed to refund after we agreed it was not necessary.
I found Glasses Direct to be really easy to use, with a super fast delivery. They offered me a home trial - 4 frames that I could try at home to choose which I liked best - with Freepost return. This was great because it's hard to choose a pair of glasses without seeing what they look like on, and there was no obligation to buy. When I did choose my frames, ordering them was a really easy, simple process (and they even allowed me to buy the second (free!) pair for my friend with a different prescription!). What is completely amazing is that they arrived THREE days after I placed the order! I was so surprised when I got an email to say they had been dispatched the same day that I had ordered. Big thumbs up, Glasses Direct - you did good!
They called me personally on several occasions, offered same-day service at no charge... absolutely lovely people to deal with.
Thanks a lot for for your services. I really liked the glasses. Glasses direct good luck ahead. :)
I had already purchased glasses previously and really wanted to use the same frames for my new prescription. This was done and returned within the week. Good service. The legs though, unfortunately, were rather mishapen/too wide but I took them to Boots and they fixed them without any problem.
...very straight forward to order once you've got your prescription and the service response is first class. I've used glasses direct many times over the years for my wife and I and saved lots of money on high street prices.
Cheap and great service
Ordered two pairs of glasses and they came within 10 days - and this is with a me needing to send off my glasses due to an incomplete prescription. Glasses are really good and the prices are so much better than the high street. Couldn't recommend these guys more!
This is the second time we have used Glasses Direct and have recommended them to so many people. Their service is personal and efficient. We even made an error with our request for a recent pair of glasses yet they rectified the problem with no fuss and no extra cost . I cannot speak highly enough of them. Fast, efficient and fantastically economical. You will not be disappointed.
When we received our glasses the prescription lense had not been used, so the lense what just glass? They have been sent, which was dealt with efficiently and are currently with the lab.
Quick turn around, easy to deal with, and a lot cheaper than using the high street: what's not to like? I had a straight-forward prescription and metal frames in good condition, but would definitely use for sunglasses or reactions.
I was a little worried about ordering glasses on line if I'm honest., but the choices were fantastic and the prices even better. I couldn't get the lenses from my optician for what I paid for two pairs of completed glasses from glasses direct. So I went for it, within what felt like minutes I got a confirmation email and then to my surprise a few days later they were here and they are fabulous.
I wont ever buy my glasses anywhere else from now on, why would I?
I have a less than straightforward prescription and Glasses Direct were very thorough in checking that they had every last detail correct before making up my glasses, which were then delivered promptly. They fit perfectly and I am delighted with the result. I would certainly use them again.
Always get my glasses from Glasses Direct. Can look at all the glasses online at home, make sure all the measurements are ok. Order the Free Home Trial just to make sure and place the order. My prescription is for varifocals and the order takes slightly longer but still within about 2 weeks.
The glasses took a very long time to arrive. I was informed by email they were on the way but a week later I called to say they hadn't arrived and was told that they had been rejected prior to sending because the despatch department noticed a fault. This would have been ok if I'd been informed. However glasses direct did offer a partial refund which was paid into my account promptly. the glasses arrived 6 days later and are very good.
Will definitely recommend Glasses Direct. Remember to ask your optician to give you your pupil distance measurements as part of your prescription if you are ordering verifocals otherwise you will have to go back to your optician to get these details.
The service was excellent and the styling of the sun glasses was just what I wanted - a little like Marylyn Munroe, which is very on trend, and the varifocals perfect for reading outside and doing anything when the sun shines! The staff couldn't have been more helpful and the glasses arrived promptly in a lovely case.
This is the second time I have used glasses direct. Both time it has been when an offer has been available. This has led to very good value. The website is eay to use and the product is good quality and quickly delivered. I'll use them again.
Ordered weeks ago, emailed company , told to give it another week, emailed again as I got a dispatch notice but glasses never arrived !
Emailed them again to ask about glasses and told to get back in touch in the 24th June for a lost in post form...
Still no glasses, god knows when I will get them, they have my money and I am out of pocket
Cheap discounted glasses only work if they arrive and you can use them
I will be using the high street next time, you pay a bit more but at least you get them
I've just purchased my second set of glasses from Glasses Direct (age is catching up with me) - one pair of varifocals and one pair of reading glasses. The reading glasses were fine but I had to return the varifocals for a slight adjustment and here again the replacements are completely satisfactory. More to the point there was no extra cost involved; I was able to download and print a prepaid return label to send the glasses back and the replacements arrived quite expeditiously. I've no hesitation in recommending this company and will certainly be going back to them for my next set - but I hope this will not be for some time to come.
Received emails telling me they were being processed or delivered and never had anything. Chased it up with emails and phone calls 2 weeks later. Was told it would be dispatched shortly. Had another email saying ti was being dispatched and then took over 5 days to arrive. Total time was nearly a month for the most simple prescription.
Glasses were smaller than they looked in the picture and the lens shading is so small, it might not as well be there.
They are fantastic, super fast delivery and really helpful customer service team. It's my 4th pair now and I will not go anywhere else. High street are a rip off, go glasses direct anytime!
These came in days! Excellent service as we needed them quickly as my husband had fallen and smashed his glasses and he didn't have time to go to an optician.
Very impressed and will certainly be back.
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