***Beware...these people are not honest and will try to scam you.
The diamond got knocked out of my wedding ring so I took it to Jared's, hoping to get it repaired. (I have been there before to have to have my rings rhodium plated). After waiting forever, they gave me a laundry list of things wrong with my ring and wanted over $400 to fix it!!!! After laughing really hard and having wasted nearly an hour of my day, I took my ring and left.
Thank goodness I stumbled across a fantastic jeweler, The Guilded Artisan. I took my ring in (and didn't tell them I had been to Jared's.) First of all, the people here are wonderful...not like the used car salesman mentality at Jared's. They took my ring and examined it closely, but it didn't take an hour. It took about 10 minutes. They found none of the damage that Jared's said was there....no cracks, no loose sapphire, no need to rebuild the prongs. The stone just needed re-set, and they even re-set it a little deeper so that the diamond wasn't sitting so precariously. It only took 3 days for the repairs, and I was only charged $40!!!! I went ahead and had my 2 rings and my husband's ring rhodium plated during that time as well. That was also less expensive than Jared's.
I walked out paying a little over $100, to include the Rhodium....NOT $400+ for repairs alone that Jared's was going to charge me. Moral of the story....
Go to The Guilded Artisan...they are wonderful and honest!
My husband purchased a diamond anniversary band at Jared on Dec. 24, 2013...what a surprise under the Christmas tree...loved it! After about 3 months I began to notice that the skin under the ring was beginning to turn red and itchy resulting in my not being able to wear the ring. I returned it to Jared ( closet one is 143m. ) and showed them my irritated finger and was told that it needed to be either rhodium plated or ( this kills me ) paint the band with clear nail polish as it appears I'm allergic to the alloy used in the making of the 14K band. Really? Nail polish on a $4K ring? I don't think so. And since we live 2 hrs. from the closest store it's impractical for me to have rhodium plating done every month in order to wear the ring. I've had numerous rings in my life and have never had any problem at all with allergy to metal so unsure what's going on here. The ring stays in the box and I only wear when we go out; my finger breaks out after 5-6 hrs of wearing so something is wrong here.
We have shown the ring to an independent jeweler who advised us to send to metallurgist to have the band's content analyzed to determine the amount of and type of alloy used and, depending on those results, determine whether we can seek legal action against Jared for deceptive sale of ring advertised to be 14K gold but containing more than the acceptable level of nickel, zinc or palladium.
When contacted about this on-going problem Jared's response is that "you're welcome to trade up for a ring that is at least double in value to the original purchase price but we are unable to help beyond that".
We aren't interested in purchasing another piece of jewelry from this store. Ever. Funny how they'll roll out the Christmas commercials any day now and wind up selling a lot of stuff to unsuspecting folks during the Holidays.
Be very careful of their quick talking and finance plans. If you finance, they have a so-called 18 months interest free. However, when you buy it, in the small print, it says the 18 month interest free is really 12 months interest free and interest will accumulate thereafter. This is very sneaky and is very deceptive. I will NEVER buy from them again!!!! If you want a better quality diamond at a reasonable price, blue Nile on the internet.
I truly hope I can save someone heartache... Not only did they have to fix my engagement ring prongs on three separate times....one which resulted in my diamond falling out in my classroom(I even wrote a letter to e president of Jared's that said nothing other than they could repair it once again)...my wedding band that was 80 years old passed down through the family has been destroyed. They said they would repair the tips, because they were worn. What came out was a bubbled mess of gold that resembled nothing of the original ring. I just wish I could turn back time and get my perfect 80 year old ring back. My heart is broken. I would highly recommend an establishment that cares about you.
Wife purchased a ring for an emerald she received from her father. The stone was appraised at $4,000. The ring she purchased at $1,700 from Jared. In the 3 or 4 months after buying the ring we had to take it in to have it tightened on the stone 3 times. Finally the stone fell out. Luckily, she found the stone. We requested a refund from Jared's, but even the District Manager refused. The only offer was some other setting, but they’ve already tried 3 times to fix the first setting. Or we could buy something else of equal value (or lack of value). My wife doesn’t wear much jewelry. The only reason for this purchase was the sentimental value of the stone.
After having purchased more than $5,000 worth of jewelry from the store, Jared's staff encouraged my wife to repair her wedding band. Based upon their suggestion that her platinum wedding band could be bonded with additional platinum, she provided them with the ring. Four weeks later, we have been informed that they torched and discolored the diamonds and melted the ring. When we requested a refund in the amount of the appraisal, provided by Jared's, we were told that they will not issue a refund but would replace the ring with "similar or better quality." Furthermore, management suggested that "Jared's never refunds money," and that we may call customer service if we wish to escalate the matter. Customer Service reiterated this statement. Now, instead of simply resolving the matter that they caused, we are required to submit an insurance claim, which will force them to fork over the money. This is the response from an establishment that we have had a "good relationship" with for more than six years. It's a good thing I have an insurance policy on this jewelry, which is better quality than anything sold at this store.
They consistently tout their warranty service and suggest that they will repair or replace jewelry, and that you may bring it in every 6 months for inspection. This is yet another up sell opportunity for them to push more product at the consumer. Apparently, Jared provides incentives to their staff to sell warranty services and repairs only to be further damaged in their own shop by their own inept buffoons.
People, do your research, this is yet another mall store under the disguise of a quality jeweler. I was unaware of this until now, but apparently, Jared's is owned and operated by Signet Jewelers. According to the website: http://www.signetjeweler…, "While the US division operates under the Kay, Jared, Ultra and a number of regional store brands, many functions are integrated to gain economies of scale. For example, store operations have a separate dedicated field management team for the mall store brands, Jared and the in-store repair function, while there is a combined diamond sourcing function."
Randy ritiene questo recensione utile
Have had a Tissot watch for LESS THAN 2 years. About one year into owning the watch it needed a new battery. Timex watch batteries last longer! Fine, I signed up for their lifetime battery replacement and got my watch back. About six months later I noticed the roman numeral one on the 12 o'clock, and the on the one o'clock had somehow fallen off! How does this happen?! I brought it to them and they said it was very unusual (ya think?!). They said they would send it for an estimate, which was infuriating because I shouldn't have to pay for something like this. There's no way I can get into a pressurized watch and mess with it. It's craftsmanship. But I said fine, send it for an estimate. Clearly Jared refused to stand by its product. Two weeks go by and I finally get a call and am told that my $300 watch would cost $249 to repair. They found one Roman numeral but not the other?! Are you kidding me? Then they proceeded to ask me if I had ever brought my watch elsewhere for repair?! Uh, NO. I told them that was unacceptable and that if they didn't fix my watch for free that I would never shop at Jared again. I was told I would get a call back from the manager (Naperville IL store), but she never called. Really bad business practice to blow off a customer. I followed up the next day and was told they would send it to Tissot. I better get documentation of this. I will be calling and demanding it from them. But first, I have to actually WAIT for my watch to come back from their repair shop. Who knows how they have damaged it now or what they have done to its inner workings a second go around. Numbers do NOT just fall off of a Tissot, Swiss made watch unless it's been swapped out with junk!!! This might take another three weeks before I hear anything from Tissot. Had I known Jared is a scam jeweler, I would have never bought any jewelry from them. Jared, is this the game you want to play with customers? Angry customers will tell everyone they know that they had a bad experience. Trust me when I tell you it will be less expensive for you to replace the watch with the same line than asking me to basically buy a new one or fix the one that has somehow been damaged by your repair company. What prompted me to write this was a friend telling me they had the exact same problem but with a different watch at the same Jared Jewelers in Naperville IL!! Something is going on with Jared.
UPDATE: some duplicate info, but there's so much more that's happened!!!
I have had a Tissot watch for LESS THAN 2 years (purchased at Jared in late August of 2011). About one year into owning the watch it needed a new battery. I took my watch that I purchased at Jared and was told I could sign up for their lifetime battery replacement, so I did.
Approximately six months later I noticed the roman numeral one on the 12 o'clock, and the one the 1 o'clock had somehow fallen off. How does this happen?! I brought it to them (some time around June 8, 2013 - give or take a few days on either end), and they said it was very unusual. Instead of looking at my warranty, and offering to send it into Tissot, they said they would send it for an estimate. I told them I should not have to pay for the watch due to it's age (less than two years old), and reputation of Tissot. Theynever offered to send it to Tissot, however. As this is a watch still under manufacturers warranty, this should have been suggested and offered, first and foremost. Being such a large and supposedly reputable jeweler, I trusted Jared and the direction they were taking with my watch.
However, taking a watch to their own repair shop to turn profits while it is still under warranty is fraudulent.
The watch was purchased from Jared so I brought it back to them, trusting that they would take the correct protocol measures to ensure it would be repaired properly and with integrity. After two weeks, I finally received a call and was told that my $300 watch would cost $249 to repair.
Also stated was that they could only find one of the "1" Roman numerals. Really, where was the other one? I'm certain they don't disintegrate.
I told Hannah that the cost ($249) of the repair for a watch that was nearly $300 was unacceptable. I requested a call back from the manager, but that call never came.
Let me be clear that I was offered to pay for a repair after finding only one of the roman numeral 1's, yet two of the roman numeral number 1's were missing.
Feeling frustrated and had by Jared, I followed up the next day, on Saturday, June 22nd, and spoke directly to Hannah. I told her I was disappointed that I hadn't gotten a call back from the manager, Kerri, the day before, with the hope of resolving this disappointing matter with a satisfactory option to repairing my watch.
I told Hannah that I was so disheartened by all of this that I would just pick up the watch and send it to Tissot myself. After having told this to Hannah, she quickly said she was sorry, that she decided to go around her manager and had planned to send my watch right to Tissot because it was still under warranty. She said she was "on my side" and that she didn't think I should have to pay for the repairs either since the watch was still covered under the warranty. She put me at ease by telling me my watch would be sent to Tissot as soon as it came back from their repair shop. As this was the right thing to do from the get go, I agreed to let her send it to Tissot. Hannah seemed empathetic and helpful, and said that it would take another week or two to get my watch returned to the store though before she could send it out to Tissot. I asked to have this expedited since I did not feel any of this was handled properly in the first place and reminded her that I was very unhappy with the service I had been given.
Two days later, on Monday, June 24 I received a call from the store manager, Kerri who apparently intercepted my watch and prevented it from being sent to Tissot. Per the voice mail Kerri left for me, she stated that she had the watch maker re-open the watch. (This was after Hannah said she would send it straight to Tissot, per my direct and clear request.) Miraculously, after "re-opening" my watch, the watch maker did find the other "1". Kerri said it was stuck under the date dial and that it was easy to overlook. I don't believe that proper care was taken here at all. Kerri stated that she would have the numbers glued back on complimentary, but that they would not guarantee the work, and that the watch would return within one to two weeks.
But.... WAIT!!! I NEVER AUTHORIZED OR AGREED TO ANY REPAIR, OR COMPLIMENTARY, OR OTHERWISE... EVER.
I did decline the repair offer with Hannah, and directly stated that I wanted the watch sent to Tissot. That request was not honored. Kerri went forward with the unauthorized repair without talking to me first. I did not have a chance to call Kerri back on Monday or Tuesday, and I was planning to go into the store to talk to her, or another manager. But I never had the chance before getting another call Wednesday, June 26th, in the afternoon stating that my watch was actually back in the shop and ready for pick up. Seriously?! I never authorized repairs and was very clear with my request to Hannah to send my watch to Tissot.
Looking back I have such a strong feeling of betrayal at how they tried to manipulate and steal from me. They were set to replace one of the "one's", and adhere another "one" and had no qualms about thoroughly locating the other missing roman numeral "1", that they were about to completely ruin my watch by leaving an unfounded "one" in the date dial, which would have caused further damage down the road. They were quite willing to charge me an exorbitant price of $249. In fact it would conveniently be worth it for me to just "buy" a new watch.
Had I allowed Jared to repair the watch the first time, I would have paid $249 for a watch that was not only still under warranty by Tissot, but would have received a watch that had another "1" floating around, just waiting to damage the inside of the watch. And yet, this "complimentary" repair was made WITHOUT my authorization, and now leaves me with a ruined warranty. After the series of negligent steps, I fully expect Jared to replace my watch with a brand new Tissot of similar make and model of my choosing, and with a completely brand new two year Tissot warranty. I no longer trust that Jared repaired my watch to the same quality of its original state, or to the level of quality that Tissot would have repaired it. They did not proficiently estimate the initial problem, nor were they willing to stand behind their unauthorized repairs. Appalling.
Had they supposedly not "re-opened" the watch, but had gone ahead with the initial "repair" (which I NEVER authorized), I was expected to pay almost the same as having purchased a new watch, and their would have been a piece of metal floating around the inside of a very nice watch, just waiting to damage its inner workings. Eventually, I would be out another few hundred dollars for another watch. Now Jared would have me at almost $1,000 instead of the $300 for the first watch to a watch that they damaged the warranty to.
Jared had no business ignoring my warranty with Tissot, and yet they tried to steal money from me by attempting to charge me for repairs that should have been covered under warranty. After doing quite a bit of research since they gave me their ridiculous repair quote, these scams would appear to be a very common practice with Jared. Review after review of Jared Jewelers all have nearly identical complaints with service.
Tissot, beware of your vendor. You may want to look at the numerous allegations against them and consider how they are affecting your reputation as a watch maker. This seems to be Jared's way of making money, at yours and their customers very large expense. The reviews are staggering all the way from Sterling, the parent company to Jared to Kay's. Unbelievable. I would not be surprised to see a class action law suit filed against these companies.
On March 13,2013 I purchased a set of ear rings which I am very happy with. But I had just had chemo two days prior was waited on by Chuck feel I was pushed into buying a matching tanzanite ring to the ear rings. Three weeks later I called the 800-number to state i wanted to return the ring, but I would not be able to get back to the store until April 30,2013. I was told by Sheryl that would be fine. I live two hours away from the Tucson,AZ store. Well I take the ring back to Jared's after my chemo treatment and was told by salesperson there was no record of my ever calling the 800-number. I travel to Tucson, AZ every two months for cancer treatments, because I cannot drive myself. I do not want the ring, it has not been worn. I was told I could trade it for something same value or higher, no I just want the ear rings nothing more. I was taken advantage of and I am very disgusted. Customer in Sierra Vista, AZ either someone call me to settle this matter or i will mail the ring to Corp registered mail.
Randy ritiene questo recensione utile
My engagement ring was purchased at a jeweler which left the city before we could purchase a band (the company still exists, just the location here closed.) Anyway, my ring is an antique-style and basically requires a custom band to fully compliment the ring. We went to Jared a couple of times and then decided to go ahead and let them make a custom band. BIG MISTAKE! We were promised 2.5 weeks before we would have a wax molding back for approval. That deadline came and went - no communication with me. I called to check on the ring at 3 weeks. No one in the store knew what I was talking about, including the salesman that sold me the band. After about 30 minutes of explaining to every employee who I was and what I wanted, I finally got someone that said that my ring was still in New York and that I didn't have to call and check on it because they would call me when it got in. (Very rude and short with me). The wax mold finally comes in about 4 weeks after they took my ring from me. It is big and purple and is shaped like my ring, yet has none of the details I had requested. They expect me to approve that and agree to pay for a final metal product based on purple wax with some dots in in??? (I had already paid in full up front, but I can't get a refund once they cast it in metal). I ask if I can see an image of what they expect the ring to look like, since the wax mold looks like something a toddler would wear. I was told this would only take 24 hours, by the shop manager. WHY WAS THIS OPTION NOT BROUGHT UP 4 WEEKS AGO?? Anyway, I agree to let them send my ring BACK to New York so that they could get the image right. This was on a Thursday evening. I think about it more, and I call the general manager on Friday evening to see if my image is back. HE seemed to know nothing about it and stated that my ring was still in the store and had not been sent off yet. His excuse was that we were waiting on my approval!!! I had already told them the previous day to get it done, yet as quickly as possible. Now the story changed and it would take at least 48 hours to get an image. He was very apologetic as I explained that this experience has been horrible for me, they have kept my ring for over a month and I have received ZERO calls to update me on the status. He promised me that I would have my ring back by the following Wednesday and I would have an image to approve at that time. Well, Wednesday was yesterday and I received NO phone call. I went up there near closing time to make sure that I gave them an opportunity to call me. Again, no one seemed to know what I was talking about. The shop manager happened to walk in and she said that she spoke with New York and they couldn't give me an image because it was TOO EXPENSIVE!! Was I called with this news? - NOPE! They are sending me another wax-crap thing! I will NEVER do any more business with this company. I want my ring back (hopefully I will get it today). I don't care if the wax is amazing, I will NOT give them my business! I am going to be getting married in less than a month, which I will now be doing without a band. THANK YOU JARED!
I went into jared a couple of weeks ago with a diamond ring to trade in and exchange for an engagement right. The employee I spoke with said and put it in writing the store would give me $5000 toward a ring and I would buy a $4500 ring and use the remaining $500 toward rewards for other jewelry. I said I would be back in a couple of days to finalized the offer. She called me two days later and said she provided me misinformation and in order to satisfy the written agreement I would have to purchase a ring for $10000, which was not stated the first time I went in and was not in the written agreement. I called customer service and explained the situation and they told me a resolution specialist would be in touch with me in regards to this matter. The resolution specialist left a message on my phone telling me the employee clearly stated the stores policy when I was in there and they could do nothing to satisfy the written agreement because they can only go off what the employee said even though it was a flat out lie. The specialist said regardless of any agreement written up between the employee and I if they deny it ever happened they have to go based off what the employee says. I said so even if the employee lies you still go based off what there saying, yes or no. The specialist actually said yes. I have never dealt with a company as crooked as this one before. The fact he actually admitted even in the employee flat out lies they still take their word. The next day I called the lady I was dealing with at Jareds and recorded the conversation. I asked her to explain why she changed her story, she said she explained the policy to me but I didn't understand. I told her if that was the policy she would have been showing me a 10,000 ring instead of a $4500 ring correct, she agreed but said customer service would have to handle the matter. I called a manager at the escalation dept and played the recording of her admitting lying. They told me they would get back to me about the matter. I received a voicemail from the manager the next day telling me the decision still stays the same and theres nothing further they will do. I WILL NEVER DO BUSINESS WITH THIS PLACE I WILL MAKE SURE NONE OF MY FRIENDS EVER DEAL WITH THESE SCAM ARTISTS.
This is a long story so bare with me here, summed up… DO NOT GIVE THESE PEOPLE YOUR BUSINESS!!!
I went to Jared to purchase an engagement ring for my girlfriend, and when I got in there they were eager to do business with me. I picked out a ring and told them my girlfriend is a 5.5 and the one that I picked out happened to be a 6.75. She told me that the Niel Lane cant be resized any more than one size. So the lady wanted to pawn-off some other random rings to me and I told her no I need this ring. I insisted that I wanted this ring, and asked if they could order it or something and she went back to the counter and said that they have this 6.5 and they can resize it. She ended up selling me the 6.75 anyway and claimed that it was 6.5 and that it could be sized to a 5.5. I was told that this also included the diamond mounting that had to be done as soon as the ring was supposed to be sized.
So I proposed, she said yes, and she loved the ring. So after that I went to Jared to resize the ring. So we get to Jared and they measure her finger and measure the ring and guess what it’s a 6.75 and cant be sized to a 5.5. I was then told that even when I size it by 1 it could cause the diamond to fall out. I was then told I need to pay $275 for a mounting the diamond. Then I was told that I would have to place a special order for a correct ring size. They told me that they need 1 WEEK to call me back and let me know how long it would take to get the ring that I want. I waited almost 2 weeks and decided that I have had enough of this, and called the Jared headquarters.
After explaining my story 3 times, being placed on hold and spending a total of 2 hours on the phone, I was told that basically they have to special order a ring. The order cant be rushed (Despite the fact that they made a mistake) and I have to 1.) replace the ring I gave her, 2.) wait 3 months for a replacement. I lost it and told them that it was unacceptable and they need to rush this order because its their mistake and if they don’t I will take my business somewhere else.
So I was told they can’t rush the order, and that they will give me a $50 gift certificate. Seriously, a $50 gift certificate for an $1800 ring and a $1500 diamond? Is it just me, or is that a complete insult?
So I told them listen I will post this online everywhere so that someone else will not go through this same trouble as I did. I will never advise anyone to buy from Jared again and I will return the ring and I will take my business somewhere else, and there was no attempt made to make this right.
Finally I post this, and I hope that the right member of Jared sees this, takes appropriate action so that no one has to go through this same issue.
I bought a bangle bracelet for my wife, for Christmas, which turned out to be too large for her small wrist. I had bought it in early December. So after the holidays, she tried to return it but could not as 30 days from the date of purchase had passed. I find this a ridiculous policy on jewerly and would never recommend them to anyone. Do yourself a favor, ignore the TV ads and shop elsewhere.
Marco van der Merwe ritiene questo recensione utile
!. Rude and pushy.
2. Lost wedding band.
3.Looked up wrong account gave us someone else personal information.
4. Can't seem to order the right thing.
5. Put rings together unevenly! Horrible craftsman ship!
First They are VERY PUSHY when you walk in the door. We where there just to look and get an overall design my future wife wanted, she was with me. I explained what we wanted and what we wanted to spend. But first wanted to make sure we could get approved for interest free plan. Was advised we can for “18 months interest free plan” Long story short I left with the ring spending about 2 grand over what I wanted to spend. Wife had no idea I had the ring yet. Started making payments on the ring before I noticed it was gaining interest, I had to call and fight to get the 18 month interest free. By this time I had already given her the ring. When they decided to tell me the “18 month interest free plan” really not interest free for 18 months. You have to read the fine print on the back. It’s really 12 months interest free and 6 months at 9.9%. I wanted to take it back SO BAD. I was so MAD, and at this point I wasn’t going to take the ring off her finger. They had sucked me in and lied to me. Yes I should have read the fine print. But why list it as “18 months interest free”. The wording a lie and no one would help me. Just I’m sorry it wasn’t explained to you at the store. So I fought the issue again at the 12 month mark again. To the same results, I had to pay the remaining balance. I was not going to pay more for the ring with interest being added. Jared’s is a GARBAGE company from the top to the bottom and I would never allow friends or family to shop there. Go somewhere where the customer first and the sell 2nd. I feel it’s a special moment and should be treated that way by this company. Customers are only thinking about the special moment not what Jared’s can be pulling over their eyes. They have my 8 grand now so they could careless about what lies or how I feel about the company so this is the best way to get my word out
Imagine this scenario, you are nervous to get the right ring for your future fiancé, you go to Jared’s with 4 styles that you would like to look at and with the help of a saleswoman you are able to get it down to two rings that you have to choose between. One is $200 dollars more than the other. (Not a big deal when you are talking about the woman that you love and are going to be spending the rest of your life with.) You decide on the more expensive one because you think that she would like the more “bling” on the sides of the ring so that she can show it off to friends and be proud. Great, you have the saleswoman call over to the other Jared store where you have bought jewelry for her before that has her ring size. PERFECT! This is flawless I have the ring I know the size the saleswoman says that the ring she is selling me is the size that she has, and that it can be sized down two sizes if she needs it to be. Awesome!!! I buy it no hesitation I tell her to give me the warranty on the ring before she even asks. (Perfect customer, Right…) Ask her parents’ permission to marry the woman I love (Get it) and plan out how I’m going to propose. After I do my lead up to my proposal I get down on one knee and ask her. (She says yes!) and I put the ring on her finger.. (Best moment of my life.) not realizing the ring was too big till two hours later after it all settled in I thought to myself NO PROBLEM unlimited ring sizing’s, and the saleswoman said that I could size it down two sizes and up two sizes If needed ever!! (Two days later she takes the ring in to get it sized because she wanted to show everyone before she got it sized. The saleswoman tells us that the ring cannot be resized because the diamonds in the side will fall out if they do. (WTF) They tell us that it would have to be a special ordered ring, don’t know how long it will take to get in and want 20% down payment on the special order ring after I paid full cash for the ring that she still currently has. I don’t understand how they want 120% down payment on a ring that they have to special order. This ring we have is garbage now they will return it awesome. (However this is the ring that was supposed to be in our life for the rest of our lives. It was the ring that I got down on one ring and threw myself to the woman I loved. It is the ring that has all of our FIRST memories. It is the ring that I picked out not a special order ring and here is a ring for the meantime ring. It was supposed to be THE RING.) After calling customer service to try to explain to them what is going on they literally told me that it was MY FAULT the ring didn’t fit. They said HOW IS THIS OUR FAULT?? (Well I don’t know.. hmm how isn’t it your fault your saleswoman made a sale to make commission off of me knowingly lying to me about me fiancé’s wedding ring size then told me it could be sized down if needed, which I was cool with. Then, go to get it resized and she can’t have THEE ring that I announced that I wanted to spend the rest of my life with her. This is horrible; I cannot believe that a store would do someone like this. And then offer me a 25 dollar gift card to try to make it better. The have made no attempts to make this right and as of right now we are seriously contemplating taking this ring back not ordering the new ring and going to another store and upgrading to a bigger better ring where we won’t have the problems just to not give Jared’s our money. I hope you all are very cautious if you do shop here, do not take any salespersons advice, and most of all do not let them tell you the size of your loved ones hand because they will lie to make the sale.
Dana Browning ritiene questo recensione utile
Custom designed engagement ring. Absolutely TERRIBLE workmanship!!! Looks like a mans ring. $3000 and looks as cheap as a 25cent ring. My fiance took it home thinking that after he proposed he could take it back & get the necessary chances done, as they had said to him in the store he could. They explained to him that it was "Satisfaction Guaranteed." They lied. They completely LIED. When we went back because not one single thing about the ring was done correctly, it was poorly made, and look tacky & cheap, they said they really couldn't do anything. The store "manager" had HORRIBLE customer service and basically told us we were out of luck. Also, the ring was smaller than a size 5, when it was suppose to be a size 5 1/2.
THIS STORE IS ABSOLUTELY TERRIBLE! I am crushed at this horrendous experience with them. They are also "KAY" Jewelers, which is the "face" of the store in the mall where we went, but they sent it to their "Jared" designers.
We completely throw away of 3grand. DO NOT WASTE YOUR TIME, MONEY and TEARS here.
After damaging my engagement ring when I got my hand smashed in a door, I took it into Jared's where we had purchased it. I explained to them what happened, and they said they would take care of fixing it. When we went to go pick the ring up, they charged us $100 for fixing it, even though we had the extended warranty on it, and had been keeping up with the 6 month inspections. They said it was for "material costs" since they had to cut part of the ring out and replace it with new gold.
I took the ring home in the little baggy they gave me and when I took it out I discovered that the ring was still visibly bent AND it had a stone missing! I took it back into the store. They were very apologetic, and said they would take care of getting it fixed (again).
I went to pick up my ring for a SECOND time, and within two weeks ANOTHER stone had fallen out of the band. Frustrated, I took my ring to another jeweler in town, who said that the repairs done on my ring were some of the worst workmanship he had ever seen. He informed me they had done such a poor job of repairing my ring that the actual shape and integrity of the piece was altered. Because of that TWO other stones were also loose and about to fall out, and that more would likely follow. He then went on to inform me that he could see that the diamond they had replaced was smaller than the original stone, and after looking at it under his microscope, I could see that he was telling the truth.
Armed with this ammunition, I went back into Jareds for the THIRD
time. I told them everything the other jewler had told me, and by the time I was done I was so upset I was almost in tears. They finally agreed to order me a whole new band (probably just to shut me up. I'm guessing it's not good for business to have a crying girl on the verge of a meltdown standing in the middle of your store). At this point though, I'm not even confident that they will be able to handle placing my center diamond into the new band, without royally screwing it up. If I wasn't so in love with the design of the ring, I would have just given up altogether, and purchased a different band from another store.
Suffice it to say I will never EVER shop there again, nor will I take anything there to be repaired. If I ever have the misfortune of damaging my engagement ring again, I'll happily void my "warranty" with Jared's and shell out money to have it fixed somewhere else.
Dana Browning ritiene questo recensione utile
Out of 4 items purchased at Jared all had issues. A diamond tennis bracelet that broke 2 times. Another bracelet that came apart and was fixed and than broke again only to be lost because my wife hadn't noticed it fell off. Her diamond ring that the diamond fell out, thank God it was under warranty, but the second time the diamond fell out we could not find our recite for the last inspection and they would not cover it. Talked to the corporate office and they said to bad. So now we're out a expensive ring. We're in our 60's and retired so it's not like these items are abused. You pay this kind of money for expensive jewelry it should hold up. My wife has 3 other gold rings on her fingers way older then Jared stuff that have never had an issue. So stay away from Jared. All I can say to the people that wrote good reviews is, JUST WAIT. it will fall apart.
WOW! just like most customers of Jared (former) I got ripped off too. About a year ago I bought a nice looking silver bracelet for my girlfreind making sure with the sales rep that she can wear it most of the time. About 2 weeks after wearing it it broke for no reason. Ok! no big deal Well !!! it is because I had to drive the 3 hr drive back to Reno to get it fixed. (closest store) I got it fixed and after about a week it broke again. This time she came with me to get a whole other peice. It may have even broke 3 times since I think thats their policy for exchanges. We got another bracelet but even more expensive ($300) and guess what happened no longer then a month later. YES THAT ONE BROKE TOO. So around we went again. Waited for 2 more breaks that of course happend. Now we are on our 3rd exchange. Last time we went to the Jared she did'nt like anymore braclets in our price range so of course the sales people wanted us to go higher. YA RIGHT!!!!. SO....they sent us to Key who is there sister company and is only another 40 miles away. When we got there they said they can't do anything because on the reciept said a neckless. WOW!!! I'v never been so pissed with a company of any kind.
TO SUM IT UP....
* Over 1000 miles driven for repars and exchanges.
* Days of dealing with finding the jewlery
* 2 peices 6 breaks
* Multiple lies and mistakes by sales reps
* A gift that cost $300 and has been in the shop or in a bag most of the time.
I WISH I CAN JUST GET MY MONEY BACK AND FORGET I EVER WENT TO THE HORRIBLE COMPANY IN THE FIST PLACE.
Me and my fiance purchased an engagement ring 12/20/10 yesterday she noticed a diamond missing so i drove to Jareds today to get it fixed . I was told that since we did not do a 6 month inspection on the ring the warranty is no longer any good . I believe that we as a consumer need to take action against Jareds and file a lawsuit in these reviews ive read. Jareds breaks peoples hearts and they need to be liable for their actions . I can be reached at firstname.lastname@example.org. Please lets spread the word about Jareds to the world .
DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought it in. Not only will they not replace it, they claim the crack was always there. The crack is very obvious, there is no way it was there when we bought it. Their warranty is completely useless, do not buy from them.
I bought an engagement ring at the Jared in Lewisville, TX and from day one it has been a nightmare!! After picking a princess cut diamond and a Tiffany band I had to wait only a day to pick it up after the diamond was set. I was expecting to see top quality but what I received was a diamond that was set crooked on the prongs. I went back to the store and advised them of the mistake and they tried to act like it was normal and there was nothing wrong with how it was set. I had already asked 5 people and they all agreed it was sitting crooked. Jared agreed to fix it and have me pick it up the next day. They were going to make me pay for it but I had purchased the extended service plan. I shouldn't have even had to pay if I didn't get the plan!! When I arrived to pick it up nothing had really been done to it. They had simply removed the diamond and put it back in and somehow destroyed the prongs!! After telling them it was still crooked they did a quick fix and just put some tool around the prongs and twisted it to make them center with the diamond still between them. After bringing it home again I noticed the prongs were dented, scratched and one actually had a really sharp edge!! I then took it back for the fourth time (yes fourth!!) and showed them what was wrong with the prongs. Again they just acted like it wasn't noticeable and that I was being picky. First of all, when I just purchased an engagement ring I expect it to be perfect, since it's new! They worked on it again as I waited. They barely polished the dent out of the prongs and still left the sharp edge on the one prong. They told me it looked great and of course I said that it wasn't acceptable. Trust me if you had seen the prongs you would have agreed as all of my friends had. Thus, they worked on it for the sixth time...yes...sixth time! This is all within a week! They finally polished out the dents but still left the sharp edge again and told me it couldn't be fixed. I told them I wasn't sure I wanted it anymore and finally they fixed the sharp edge, but the prong looked different than all of the others. They said it was because of the shape of the diamond. But, it had looked completely fine before. Frustrated I didn't push anymore and brought it home. I wanted the ring to be perfect when I proposed and Jared did not help in this matter at all. Plus, I noticed in the process of trying to fix their mistake they actually scratched the band as well. The day before I proposed I took it in to see if they could polish it out. Of course they didn't do anything to it and I decided that I had to propose with a ring that was not perfect because Jared was that frustrating to work with. I would love to say my story ends there and it was happily ever after. It is not!! My fiancee loved the ring, but we had to get it sized. I was nervous taking it back to Jared and told her about my experience. But, I had bought the ESP plan and figured they couldn't mess up a sizing. Guess again!! We took it on 10/3/11 (yesterday) to get it sized. To our joy they said it would be ready today and that they would also fix the scratch on it. My fiancee and I went to pick it up today 10/4/11 and they indeed sized it and took out the scratch...but...and it's a big but...THEY MESSED UP THE PRONGS AGAIN!! I told my fiancee to examine the ring because I had so much trouble with them before. Not only did it look like the diamond was sitting too low, they literally scratched and dented three of the four prongs!!! They woman who looked at the ring when we brought it back in tried to act like nothing was wrong, but she knew there was and finally said she could see the problem. My fiancee also told her the diamond was sitting lower and she just snapped back, "I don't see that!" My poor fiancee felt stupid. But, I know the woman knew it was messed up. It was so bad that when she was looking at it on the side away from us another worker walked over and looked at it and whispered (a little too loudly), "Oh my God, how did they mess that up so badly?" The worker then told us they will be putting on a new head!!! What!!! The ring is literally a month old and she has only worn it two days and it needs a new head!?! Obviously the workers have completely messed up the ring. I am so upset and beyond angry with Jared. They have ruined what could have been a great experience. The Lewisville, TX location is horrible and their customer service is horrible. Do not ever go to Jared. I made a huge mistake and I honestly regret it. I would put 0 stars but it does not allow me to. We have yet to see how the ring will turn out because now we have to wait two days!! But, I am sure it will be the same story. If you want quality and service you will not get it at Jared. We will not be getting our wedding bands there as planned.
I brought my diamond ring to get a cleaning and upon picking it up it was missing a side stone. They replaced it with one of their diamonds and the prong they made is different from the original ones. The manager made it look like it was a common mistake and was careless and annoyed I would even inquire about it. I had to pay the full service even if the quality of my ring is diminished compared to before Jared worked on it.
NEGATIVE ZERO rating if I the rating allowed me to rate it that way. Jared's promised me a ring The Leo Anniversary band (5 diamonds) that was sturdy and would not have any issues. We have brought my engagement ring back 2 times in 9 months because the 5 and now 3 of the diamonds are loose. They told me I had to soter my wedding band to the engagement ring so the diamonds would not be loose again. Did that, it didn't work. So I asked them to unsoter the rings and they destroyed my plain gold band. It isn't even circular and one side is smaller than the other. They have destroyed my rings, they have destroyed my dreams and they have my rings more than I have worn them and I'm paying them monthly for a ring I do not even get to wear! I give them a big fat ZERO! And to top it off, their manager "kathy" at the Concord, NH store is the most unprofessional and rude individual I have worked with in my life! I complained to Steve their district manager and yet she still works there ! She belittles her own employees and when I complained about her, she took it out on a sales person who was extremely polite, nice and professional! She should have been the disaplined employee not the poor sales person doing her job correctly.
I ordered a necklace and they said it would take two weeks or less. Well I called at the two week point to ask and the sales person at the store said not to bother calling back they would call me when it was in. I called back two days later to check again and the sales person told me that I could go ahead and find it some place else. Even the customer service reps were terrible. They refused to let me speak to a supervisor.
so i ordered a tritium titanium wedding band for 100$. the heading says titanium twice. so i got the ring and when my financie' looked at it ,it was heavier than his watch. inside the band it is inscribed stainless steel. what a bunch of wasted money crap. i could have cut a piece of pipe laying around the house and buffed it to make it shinny for a nickel. i hate jared. i've always hated jared and never had shopped there. i could only find this one ring in titanium there is why i ordered it they label it incorrectly to get you to buy it i guess. they are useless. i cant return it or get a refund now because its been more than 30 days. my fiance' and i waited to a special moment the week before our wedding to try on the rings. and i didn't notice it until he said something to me about it. and he has a true titaninum watch so i knew something wasn't right. this is what it says.
"Triton Titanium Band for Him
Titanium delivers stunning style in this 7mm band for him. With matte finish. Supreme-Fit™ for maximum comfort and durability. This piece is uniquely created by Triton, where art meets engineering. "
AWFUL!!!!! I will NEVER purchase anything from this store ever again!!! My husband bought my wedding bands from them and the service is terrible!!! I took my rings in for a simple cleaning and inspection and once I picked the rings up one of the bands was totally different!! They destroyed my wedding band!! They had every excuse but a good one and just acted like it was not a big deal nor should it be a big deal to me!! HELLOOOO!! That is my wedding band!!! I trusted them to take excellent care of my rings and this is what they did not do!! Thank God my husband purchased my engagement ring from a different store whom we can trust!!
I was just told by my fiance’ that the manager of the store in Monmouth NJ insulted the Celtic Ring from my family (Connemara IRE) today by saying it was a cheap irish ring and old?
The ring is over 100 years old and is/was part of the family's Castle Heritage Collection (our family) of Dublin IRE.
Now I am told (because of the managers rudeness and racist comments ) that I have to cancel my order of 12 custom rings of my families that I was designing with Jared Jewlers in New York.
Please let the manager know that the day before St Patrick’s day is a bad time to express her racist views of my Irish Heritage.
Now I have to place rush orders for the 12 rings ( wedding gifts) in time for my June Wedding in Ireland.
Thank you Jared..
You have just lost a customer for life and I will be singing your praises as I march with the FDNY down 5th avenue tomorrow.
I will be sure to spread the word that Jared is a bunch of racists against my Irish heritage and culure.
I am VERY dissatisfied with Jareds customer service! My fiance' spent $2800 with jared on my engagement ring and we had planned on spending more. First of all, I've been in 3 times to get my ring fixed. 2 of the 3 times when I got it back they didn't fix what I told them was wrong, they just whitened it. I had a crack in the band the last time I brought it in and I left it over night and when I came to pick it up it looked as though they had cleaned it and nothing else. I even pointed out the crack to the lady who took it to get repaired! I got it back and the crack was still there! So I had to waste even more of my time to get my ring back. Despite the frustration I had with that fiasco, I picked out my wedding band and ordered it. The band itself was part of a set so we had to order it and wait for it to come in. The girl, Sheree, quoted us around $405.00. We decided to go with the extended service plan so we knew it would be around $505.00. Sheree said it would be in in about a month (that was 2/14/10) I received a message on 2/25 from Sheree (which I saved) saying that my ring would be in in a week and that since I had an account with Jared I could just run in and grab it and we could charge it to my fiance's account. I then received a call today from Amy saying my band was in. We went to the store to pick it up and my $505 ring is now $605... Why the price jump of $100? NO IDEA. Not only will I not be back to Jared to purchase my wedding band, my fiance's wedding band, and any other jewelry that I might need, I will find EVERY site that I can to explain why I am dissatisfied. There are hundreds of jewelry stores in the valley and only one (Jared) has wasted my time.
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