Don't trust the flowers

This is the second bouquet of flowers which were unsatisfactory and the last purchase of flowers I will make from M&S.

You should all know that these wonderfully pictured flowers will arrive in a rectangular brown cardboard box with various labels attached to it. Inside, flowers without water or any kind of moisture, wrapped in cellophane and strapped to the back of the box.

Zero marks for presentation.

My flowers were disgusting. I wish another word could describe them. They were dry, closed or dead. No one in their right mind could send out or sell such flowers.

I was given a refund immediately. Thank you for wasting my time. No apology. No explanation. I had to take a few hours of work to go to a local florist who wrapped up some beautiful flowers.
M&S will never let me show you a picture of their flowers but if you could see it, you wouldn't buy from them.

as you would expect, good stuff!

needed some shoes for a wedding sharpish and got them delivered next day and half sizes too..handy,
as you would expect!

Very very good

Very very good service, great prices and generally good quality. I use them all the time and the delivery to Europe is super fast!

order regularly from M&S online, no problems

I order regularly from M&S online with no problems. Deliveries are fairly prompt, they've always been accurate. Returns are easy too.
Saves a treck down to the shops too!

Try posting a negative review on M&S website!

Ever tried posting a negative review on M&S website? I have, twice, and guess what? None of them were accepted! After submitting a review, I got an email referring me to their terms and conditions for posting so I tried but interestingly, the link to their website guidelines is broken. So how are you supposed to read them? Notwithstanding, I submitted a reworded review that in no way should contravene any reputable websites guidelines for posting a review however, my review was still rejected. Is it just coincidence that any negative reviews on M&S website are all old and why can't their website moderator give a precise reason for refusal. I suspect the obvious but maybe I'm too cynical!

Carolyn McV ritiene questo recensione utile

Non delivery and no communication

Ordered rose trough for my mum for Mothers day, never turned up. Luckily i was spending the day with her as she lives 130 miles away, if i hadnt she would have spent the whole day believing i hadnt bought her anything, I finally rang M & S at 7pm to be told the flowers were sent to wrong depot, but they hadnt bothered ringing to tell me this so i'd know and could have got something else for my mum. Was promised delivery for Monday and told to ring for compensation for missed Mothers day, rang monday afternoon to be told they werent out for delivery then either! Told i could get them for Tues, i argued they'd now be half dead when they arrived. Lady tried to place reorder but item was no longer available. Ended up fully refunding me and sending an alternative flower arrangement to my mum which arrived the next day. She did love them but the whole service, total lack of communication and disregard for the fact they had effectively ruined Mothers day for me did not redemm them much. A simple call to say they flowers would not be delivered would not have been hard. Did appreciate the lady who helped me and sorted the refund and new order but i would not use them again for flowers for an important occasion.

Carolyn McV ritiene questo recensione utile

Dishonest and terrible customer service.

Firstly I would never normally use Mark & Spencer as all it's products are so massively overpriced it's a joke. One relative bought 12 crackers for Christmas at £15 and the quality were worse than pound shop ones with contents you wouldn't expect from a Kinder Surprise egg.

However back to my review, upon joining Sky I was given a £25 gift voucher so made a purchase from them online. Completed my purchase totaling £29 paying with the £25 gift voucher then the website says I need to pay the remaining balance £4 by an alternative method. I put in my Mastercard and the transaction completes.

They claim to charge the payment methods at the time of dispatch so the following day I get an email detailing the order but said the full £29 was taken from my card and no mention of the gift voucher.

I telephone the customer service number who to be fair answered very quickly but after passing the security questions and providing them with my concerns the agent said yes we know we have the problem all the time!

Why allow the problem to happen if you are aware of it? Presumably to see if they can get away with keeping the money from the gift voucher? Luckily as the voucher had been sent by email rather than a physical cardboard / plastic one you would buy as a gift I still had the details where as if it had been a physical one I would have thrown it away after cleaning out the balance.

When I questioned the response from M&S agent she was not worried and simply asked if there was anything else she could help with.

I am surprised people still use Marks & Spencer, it's just a shame they won't miss my custom as I never shopped there in the first place as I could always see they were more interested in shareholders than customers.

Carolyn McV ritiene questo recensione utile

Total disregard by Customer Service

Concerning my recent visit to your store in La Canada, Marbella I was returning a sports bra as it turned out to be the wrong size for me. It was still on a hanger with original labels attached and in an M&S bag. As I had recently been travelling to other countries on business the said returns were just over 30 days. I was informed at the store that they could not exchange the goods as they were over 30 days since purchase. After a continued exchange of words for some 10 minutes in the store with first the assistant and then the manager no one was prepared to help me. The response from head office in London was "this is a franchise operation, therefore we have no say in the way they operate". Seems more like they don't care but a major flaw as there name is somewhat marred now.
In light of the market conditions I can somehow understand some companies lagging in customer service and may be this is just another example of what happens when a total lack of customer care is shown. Thankfully there are a number of alternative companies in the market place that sufficiently meet my needs in both food and clothes here on. Waitrose :)

Tried to return faulty cashmere jumper ! Rude and refused !

I buy a lot of clothes and food from Marks and Spencers .. NO MORE!! i wore it once and noticed the sleevs are tooshort, almost as though the heat from me makes them shorter !. hey REFUSED to give me a refund and said I must have long arms !. The customer service mamager could not even be bothered to come and speak with me even though I asked twice and wanted to show it on me. This is the Exeter store .. I will never shop again and i spend over £300.00 a month in the shop . They obviosuly can afford to lose valuable customers in this economic climate !

Carolyn McV ritiene questo recensione utile

Slow delivery but excellent quality. <Private Data Removed>

Although we live in Spain we still continue to use this company for the basics we don't want to live without. The site is easily navigated and product is of a good quality. The drawback however was the long length of time it took from the order being placed to dispatch, hence the 3 stars. We will use the site again but maybe next time we will order before the holes appear in socks!

Appalling customer service

The online customer service system seems set up to thwart any efficient dialogue with a M&S employee.

After a week of fruitless exchanges I gave up hope of resolving the issue. Short term win for M&S maybe but a long term loss.

Carolyn McV ritiene questo recensione utile

Good old M&S

Thank god for M&S Shopping online! From France, I can now order abroad, and I even managed to place an Xmas order to New Zealand for my parents with a free shipping offer! Perfect! Kept up-to-date with various emails during the shipment process. Shame about no free returns internationally, or in Europe at least.

Excellent, no complaints !!!

The best ever online shopping experience. No qualms !!!

M & S - Benchmark Company

Why can't other companies follow Marks and Spencers and John Lewis? They don't always get it right and do make mistakes. However, they have fabulous customer service, admit and correct their mistakes and importantly, don't just say 'sorry' and leave it at that. They make amends to the customer. Other companies should look to these two firms, in particular, as "best practice" and they are the benchmark to follow with the products/services they provide to the customer. Virgin Media, in particular please take note!

So-so

I received an item that was not well sized,so I had to return it, because they didn't have smaller numbers.

Very good

I found some really nice outfit on several occasions. The prices may be too high sometimes.

Ferdinand Solis ritiene questo recensione utile

Their bras are still the best

Apologies for sounding like my mother, but having tried every other shop that sells bras whilst on some kind of rebellious mission to prove her wrong I have now come to accept that (at least in this subject) - mother knows best. They certainly aren't the cheapest bras available, but the quality is unmistakable. I now wouldn't wear anything else and when I have kids I'll no doubt be telling them that they (the girls) should only ever wear M&S underwear!

quality at its best

if you want quality then go with M&S

great for quality goods

great for quality goods, food good but a bit dearer but quality

good

Selection is not the best, but the prices are very affordable. I shopped a few times online from them and it was always a good experience.

Perfect

Only the year has changed but not the satisfaction

still quality stuff

need to discern quality versus price but still happy shopping there mens and ladies clothing, food hall excellent

The 14 month refund

We splashed out on an expensive cream chenille suite with M&S only to discover that ink on their stitched-in care labels had permanently marked the fabric and that it was not really suitable for sitting on wearing anything other than clothes of the same colour. This clearly did not seem to be fit for purpose and had a built-in manufacturing fault. However it took 7 months to get any reply at all to our complaint (letters, emails phone calls - nothing) and only then by writing to the Chairman, but no liability was accepted. We ultimately had to involve the Furniture Ombudsman who was also given the run around by Marks.
Only when they had found in our favour did we get an appropriate response...some 14 months after the initial purchase. [We were initially offered replacement cushions - but they discovered that they had, for some reason, discontinued that particular fabric!]
Thereafter the customer services person we dealt with was exemplary and we cannot praise her highly enough. If only that had been their initial response. Deeply disappointed in a company that has previously been a by-word for customer service and quality products.
It hardly reflects their commitment to: 'doing the right thing by our customers' does it?

Nice wardrobe

I found some really cool items on this website. Good quality and not expensive.

Barbara Walker ritiene questo recensione utile

Always quality goods and service!

Best there is in terms of customer care.

Well done M&S

Always a pleasure to buy from them

Never let me down. Service to perfection!

Top store

Reason not 5 stars is they stop producing certain things and also they discount but do not have various sizes.

One of my favorite retailers

I love shopping instore and have always been pleased with that which.I have bought. Should I, for any reason, wish to return my purchase, no problem and I have always rated this as a sign of a good company.

I've been faithful since 1960

From my first pair of American Tan tights (when my mother let me stop wearing ankle socks) through to the outfit for my grandaughter's wedding. You had a little dip a few years ago, but you are back on form. Keep it coming!

Mixed bag

Bought a suit from here, was amazing, great value and i prefered it to what was offered in Boss and other major suit makers.

The shirts however were terrible quality, every white shirt (tried 5) had yellow botches soemwhere on them. According to a friend he has had a similar experiance with MS clothes quality dropping as time progresses, and their not cheap either! MS really needs to get control of quality, as it doesnt seem to know what it wants to be right now. Primark is cheaper, debenhams offers vastly better quality (for a similar price) so where does MS fit into the equation?

Good but pricey

Constant good quality and fast delivery. Prices are a bit off though.

Alexander Javier ritiene questo recensione utile

Good Product

Never a problem

Happy shopping

Love the guides on this site, showed me exactly how to fit my new curtains

Why always so disappointing

Material gets worse & worse & no consistency of sizing in women's trouers/jeans. Why in some jeans do I need a size 12 & in others a 14? Why does a "regular/medium" length vary so much in how long it is? Also poor responses when complaining via website. Not good enough M&S, just not good enough

The most reliable place in the world to buy from.

The best customer service ever.

Outlet value

Ordered a shirt from the outlet. it arrived promptly and as great value for money!

excellent as always

Can always get what you want, when u want it, delivered to your door. Without the hassle of trapesing round town to find they haven't got your size.!

Used to be very good

Much of the stuff in the clothing line is out of stock........especially the XL sizes in men's "big & tall". Should rename it "Pigmies @ M&S"

Quality, quality, quality!

Never been disappointed in either their clothing, homeware and food department. My favourite place to shop outside of the home!

Service re returns rubbish

We returned some mens trousers because the labelling was wrong.
They said it was washed incorrectly . The inside leg measurement was wrong but the waist measurement was unaltered. How can this be if a garment shrinks all the measurements would be wrong. Obviously not interested dont care. Will vote with my feet and tell my friends to do the same