MedicAnimal.com recensioni

Dear Mr Carrigan,

Thank you for your review.

As requested, I have asked our IT team to remove you from the MedicAnimal database.

Best wishes,

MedicAnimal

Dear Mrs Eastwood,

Thank you for your review.

First and foremost, please accept my sincere apologies for the inconvenience caused on your most recent order.

In talking to the warehouse team, I can let you know that the reason it took so long to alert you to the item being out-of-stock is due to our suppliers not making us aware. We were under the impression the food would be available, up until the point at which you were then emailed.

I do appreciate that the lack of communication was a detriment to you, and we will endeavour to make sure such incidents do not happen again.

Best wishes,

MedicAnimal

Dear Ian,

Thank you for your review.

Please accept my apologies, first and foremost, for the issues on the website. While I don't know the circumstances under which you get these issues I can suggest that, more often than not, this occurs when the customer is not logged into their MedicAnimal account. Regardless, I will feed this back to our IT department.

In regards to the emails that are sent out - at the moment, we don't have a system in place where emails are targeted at specific customers. They are currently blanket emails sent to everyone. There are plans to change this in the future, but not something in effect right now.

I would like to thank you for your feedback, as it is only with constructive criticism that we can improve the website and the overall customer experience at MedicAnimal. I'm glad to hear that you are pleased with our service overall, and will endeavour to maintain our high levels.

Best wishes,

MedicAnimal