I bought pair of Hestra Fält Guide gloves, but chose a pair too small, Open Air were very fast to exchange them and when the larger size arrived with a fault on one of the inner gloves they sent out a replacement, without quibble, before they had even received the faulty one back! No messing, no arguments, and very pleasant to speak to. Thank you very much Joe for your excellent service!
I recently ordered a pair of walking boots and two pairs of walking socks from Open Air in Cambridge. Both products were excellent and the socks turned up in record time! Excellent customer service in store too for the boots
I needed to speak to the shop regarding the delivery and they couldn't be more helpful. They listened to my query, investigated and then rang me straight back with the details. The jacket is great, superb value, well packaged and delivered to schedule. Many Thanks
I must say that I was very impressed by the quality of Altberg Yan Tan Boots but also by Open air's efficiency to send me quickly the product and in such a beautiful package.
Thanks a lot.
Have just used Open Air Cambridge for the first time to buy a Fjall Raven product that I had seen in the Lake District but couldn't find in any of my local shops. Ordered on a Saturday and was received, recorded delivery, on the Tuesday; well packed and with the exact specification.
Price before postage was almost 30% lower than RRP that I had seen in the shop and also on other websites. Reasonable postage costs as well, especially considering it was tracked. Would certainly use them again, happy to recommend them to others.
Bought a jacket, ladies trousers and child carrier. Prices online were as good as anywhere else. Delivery was efficient, and when the trousers went back because they didn't fit, their returns policy and refund was very prompt. Phoned the order through, rather than using online to get advice and talk to the salesman. Advice was good, and friendly. Would use again.
Very courteous email and voicemail messages saying as per their detailed terms and conditions free postage to mainland Britain doesn't include Inverness so would I be happy paying £10 extra, which I wasn't, or I could cancel the order. So got the same discount with free Royal Mail P&P from Taunton and this time got a curt, rather than courteous, reply of:
I bought a messenger bag online and when I received the item it was much bigger than pictured on the website. I wrote to them asking about exchanges and refunds. It was at this stage that the poor customer service ensued. I was responded to with curt, one line, uninterested, and not very informative emails. I would not shop here again.
I recently purchased some Zamberlan Vioz walking boots from openair.co.uk. Unfortunately the boots were not big enough even in the largest size available. (I suggest possibly ordering half a size up from normal in this brand)
However when it came to arranging an exchange/refund I was very impressed with the customer service. They were very quick response to email and telephoned me back to discuss what they could exchange for in my size. Unfortunately they didn't have anything I wanted so agreed a refund which was issued promptly.
I would use them again and recommend them to anyone as they clearly take pride in giving quality customer service.
Ordered 2 pairs3pm of whisper keen walking sandals. Arrived within 3 days. 1 pair to narrow, so called customer services sent back sane day. Customer service are very helpful
Had many emails regarding product, which were always answered promptly. Having shopped around price of product was competitive and they are willing to discount a little if buying in bulk. Items also delivered in a timely manner a reasonable cost.
I had specific ideas of what I wanted, and one of those items Open Air didn't have in stock. They kindly ordered it in for me, and had the parcel delivered on a day that suited me.
I'm very impressed and would use them again!
I found this site on the internet, I rang up and spoke to a knowledgeable, helpful and articulate man who helped kit me out for my forthcoming trek to Bhutan. Full of sound practical advice which I would not have been able to glean from the internet alone.
I am really pleased with my purchases after lengthy conversation about what it was that I needed and the quality and suitability of the items selected. Items arrived on the day specified. Will definitely use Open Air Cambridge again as they provide a quality service and goods. Many thanks
I've purchased gear online from Open Air twice now and both times I've needed to phone them to check product details or get some advice. Their staff have always been friendly, helpful and knowledgable and if they don't know they find another member of staff to talk to you.
A quick browse of their website shows that they select the gear they sell very carefully with the emphasis on "fit for purpose" and quality rather than big name brands or "any colour you like" to go with those purple boots you bought in haste. Orders go through quickly and are delivered promptly. Personally as an IT security nut I'd like to see secondary card verification as part of the process ("Verified By VISA" and the like),
I feel a bit mean not giving five stars but I reserve that until I find out how a retailer sorts out a problem that occurs. So far no problems have needed sorting with Open Air and I feel confident that any issues would be satisfactorily resolved without fuss. As such I will be shopping with them again and feel able to recommend them to others.
I ordered a jacket as a gift for a friend at relatively short notice and Open Air made sure it was sent next day delivery to arrive in time. Altogether great service and the present was much appreciated too.
I made the order Friday night & Monday morning the item arrived at my doorstep. Wot fantastic service. I brought the rab microlight alpine jacket L. The quality of the jacket is very good & very light. Cannot wait for the cold weather to arrive so I can live in this jacket.
I'm always a bit nervous buying things online from companies I've not heard of before - but was reassured to see a few decent reviews on Trustpilot, so I thought I'd add my own now, too, having also had a positive experience. I needn't have been nervous - not only did they offer the best price for the item I was buying (a Lowe Alpine rucksack), they also delivered it very quickly and well packaged. Great service, and I would definitely buy from them again. Thanks OpenAir! :)
Very impressed with Open Air. I bought an Osprey Fairpoint travel bag and theirs was the best price on the internet with free delivery thrown in. I was unsure if it would fit but their returns policy gave me the confidence that I could easily return it if it didn't.
They delivered on time and kept me informed of the progress of my order.
I would definitely use them again.
I called into the footwear dept. today after looking at the web site, and was dealt with by a friendly and knowledgeable assistant who put in a great deal of effort to ensure that I got the right pair of boots for my feet. Whilst I was there he dealt with a number of other customers with ease and the service was equally good whether you spent £1 or £100's. My new boots look and feel great too. I highly recommend the shop.
I bought two farpoint 40 rucksacks, It was only online shop in uk I could find right sizes and coulors in one place. It was well packed, free and fast delivery. Recomend and would buy again.
The online ordering was very efficient. My order duly arrived via our postman. This is after very many frustrating experiences with couriers who fail to understand that rural properties over a very wide area share the same postcode. I like the fact that we supported a small independent operator which was cheaper than amazon!
So pleased with my new Keen sandals that I bought another pair for my husband. He thinks they are very comfortable. He wears them for work on our plant nursery as well as for walking, so it will be interesting to see how long they last.
I found Open Air very friendly to deal with. Emailed them with an enquiry regarding a tent I was considering, but asked for their opinions on what would be best for me. They e-mailed me back very promptly and recommended another tent, which although more expense, is by far the better buy. They also gave me a generous discount on it. The tent arrived the next day although I had been led to believe it would be a 48 hour delivery, so all in all, I am very pleased with my purchase and would recommend them to anyone who wants sound advice from people who know all about the best and worst of the weather and outdoor pursuits. Very good firm to deal with. Would certainly deal with them again.
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