As a loyal customer of PC World for several years, my laptop (a PC World own-brand model) caught fire last year! The product however, was just out of warranty and so I was quickly introduced to the real PC World-of-contempt for customers who no longer make protection payments!
I explained that the product physically caught fire in the room next to where my daughter sleeps and that although the product was just out of warranty, I had been a customer of theirs for years. I explained that the product was a PCW own-brand and politely asked if someone could take a quick look simply to make it safe. Needless to say the scorn and contempt I was treated with by the store manager (Bury St Edmunds branch), left me feeling stupid for having spent so much money with them over the years.
A further conversation with a verbally abusive PCW telephone operative, (who tried to explain that the product wasn't unsafe because it wasn't actually on fire at the time of the phone call!!!!!!!!...I promise that literally happened!) only confirmed my feelings.
Please, please avoid these people at all costs. It was only after this experience that I searched the web and saw the sheer volume of negative reviews on PCW. There are so many better value alternatives out there now, avoid them like the plague :(
ordered a pc steering wheel, which they used yodel to deliver that in it self was bad (see my yodel review) anyhows I phoned up pcworld and cancelled my order, however they now send a replacement even after being cancelled to an address i no longer live at, and after several emails they are saying I never cancelled order acording to 'their' records. would advise anyone certainly not to order online from them.
Yeah you could say that Pc world offers some good money savings...but not really! If you were to look on line at other companies you will find that they offer the same product for less.
I don't know that much about computers but I know how to save £100 by just purchasing a new machine from a different company!
So don’t buy from Pc world and waste your money!!
I ordered a hard disk from PCW on Sunday to fix a family members laptop. Eagerly awaiting its arrival at a bargin £29.99 but then I get an email 5 days after order saying its out of stock and that they will cancel my order or order I can order a more expensive product.
So now its either pay £10 more to PCW or go back to my usual supplier that hasnt failed to deliver.
I never was a fan of PCW and after this experience I wont be using them again and I would adivse others to go to sites like ebuyer.com for their PC needs.
I purchased tomtom device from them and it wouldn't turn on. They simply told me to ring tomtom and sort it out with them - this was within 24 hours of my purchase. I rang my credit card company up and did a chargeback - simple as that, much simpler than dealing with a bunch of cow boys.
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