Pet Supermarket recensioni

Found the site, loved the prices and the service - would never buy anywhere else

I wish buying food for myself was as easy and seamless as buying food for my boy. Ordering is easy, delivery is super speedy and the price for his Royal Canin dog food is the best I've found. The only improvement to the whole experience would be if he could buy it himself!

Only the best for my boy

I know i can trust Pet Supermarket to deliver the right products at the right price on time. I am very particular about my dogs food and anything else that could affect his health as he has quite a few illnesses

Excellent sevice as usual

Pet supermarket have excelled again, always first class service and products at good prices, delivered in good time and always accurate. Would definitely recommend

Sorts the smell, not the problem...yet

My female cat has an over-keen male visitor that likes to leave his mark in my house when he comes calling! Urine Off has got rid of the smell, but hasn't discouraged him from spraying in the same place yet - or from trying others!

Spoilt Pussy Cats.

Thankyou for your prompt response tomy order.I will definately be recommending you tofriends and family.Products great quality.

Value for money

Have used this company on several occasions however last order arrived damaged. Contacted sales department and a replacement was despatched immediately. Excellent service and value for money.

One very happy cat (&and owner)

This web site does what it says. You get a good price, good service, quick delivery and a happy pet. Always buy by pet food from them and will continue to do so!

VERY QUICK AND EFFICIENT SERVICE

WAS EASY TO ORDER, PAY AND DELIVERY WAS FAST AND EFFICIENT. WAS ESPECIALLY HELPFUL THAT I WAS GIVEN A TIME OF DELIVERY

Think about returns when ordering!

Only ever having ordered medicines before I ordered a new cat flap. When it arrived I realised that unless I bought a new panel in my door it would not fit where the old one was, as the hole had been cut very low down. On phoning regarding a return I was told that they would have to check whether I could return the item as I had opened the inner plastic bag (think no quibble returns guarantee)! This was then agreed but I ended up paying nearly £7 to return it by post. I think I will stick to just ordering medicines in future.

A customer ritiene questo recensione utile

excellent in one word

very pleased with the service

Great price, quick delivery.

Half the price of the vet's, easy to order and products came when they said they would. No way will I be ordering stuff like that from the vets again.

quick and efficient

Produxt as expected, packaged well with fast efficient service. I've used this website quite a few times

Good professional, speedy service.

Easy to order pet food on line, quickly, no fuss website, simple to use. Prompt delivery at a time that suits me.

Excellent service

Competitive prices, prompt delivery, products as described.

Excellent service

Order received in a couple of days . Good prices and free P&P is a bonus

Greater Clarity Required

The website stated free delivery though this was added at the end. When raised with the company the delivery costs were reimbursed.

The £10 discount voucher prominently displayed on the website can only be accessed if one provides one's credit/debit card details to a 3rd party organisation. Those like myself who do not wish to do so cannot access the £10 discount voucher. The conditions attached to accessing the discount voucher should be prominently displayed beside the advert to ensure clarity at the point of purchase rather than after a purchase has been made.

A customer ritiene questo recensione utile

Good service , competitive prices , would use again.

Used a couple of times now and would use again . They have good prices and are always having offers on which they send out in weekly emails . The first time I used them to order a fair amount of pet food the order took over a week to arrive which I feel is a bit slow in this day and age , however my second order more recently only took a couple of days so it might just have been a one off issue.

Very good prompt service

This company was recommended to me by a friend and it was an excellent recommendation

Goods not received

Previous order was received as expected. That was my first order. The second identical order which was stated to have been dispatched10 days ago has not been received.

A customer ritiene questo recensione utile

17 hours ago

Risposta da Pet Supermarket

Dear Mrs Mansworth-Jarman,

We are most frustrated to hear that you have no received your order yet.You have not contacted us before making this trust-pilot review. Your order was dispatched via Royal Mail. Unfortunately, we have to wait ten working days from the dispatch date before we can claim your order is lost with Royal Mail, which we sincerely apologise for. Once ten days have past, please contact us and we will happily send you a replacement order. We are very sorry for any inconvenience caused.

Customer Service

excellent service, can not fault it.

what else can I say

competitive prices with an excellent delivery service

Good variety of choice,most thing good value for money & delivery service.

Use this site regularly always great service and fast delivery.A1+++++++

This site is brilliant I use it often can highly recommend it,A 1 service.

very happy with the service

delivery within 2 days. was really happy with it. siggie gobbles up the food so he obviously loves it

great service quick delivery

Great service quick delivery would recommend and buy from again

Delivered when stated .. no trouble ..no fuss

Did as they said

Excellent

....both in quality and delivery.

Excellent

The order was processed and delivered very quickly. Communication regarding delivery time was amazing, and the item was delivered within the stated time frame.

Order Easy - Delivery Fast

I'm not very on-line Savvey, but ordering was easy, delivery was excellent & product as described. I shall use Pet Supermarket again.

BEN MY FLUFFY CHINCHILLA SAYS..................................EXCELLENT

GREAT PEOPLE KEPT ME INFORMED AND FOOD DELIVERED ON TIME. EXCELLENT WOULD THOUROUGHLY RECOMMEND THIS WEB SIGHT

Just brilliant.

Not only were they the best price but delivery was free, and I was told delivery within an hour. My two boys are very grateful because their Mum gets them the food that makes them feel good. Thank you.

Fantastic service

I ordered worming tablets for my three dogs and did not quite order enough, they telephoned me and changed my order to the correct amount I needed and delivered my order within 3 days, great, many thanks..Elaine Gibson..

Excellent Shop

Pet Supermarket is a very reliable outlet, I have shopped with them a couple of times and they have always provided what I needed within a couple of days of placing my order. They come highly recommended for all your requirements.

Excellent service.

Items arrived very promptly when they were supposed to.

Definitely some friction

Had a big order from pet supermarket just recently what a performance
On opening the box and unpacking I found about 6 tins that were open or split with dog food owsing out ugh
I contacted them and they were good and gave me a a £10.00 voucher as compo great I thought ?
No not so great I’m now finding more tins that have gone off , so I wonder if this was a bad batch so I contacted Butchers and explained all to them ,they investigated the batch numbers I gave them and found no problems had been reported and as a good will gesture they sent me a letter and £5.00 off my next purchase
As for pet supermarket Iam still waiting to hear from them as to what they intended to do about the tins I keep coming across. What Butchers did say was” bad stacking delivery and handling can cause the cans to split at the seal which is not noticeable till you open it,my poor 16 year old dog has now gone off her favourite Butchers dog food the ones in gravy as that’s the ones we found open or the the seals damaged
so its a wating game with pet supermarket I think they will hope I will go away and shut up

NO CHANCE

Did'nt need a cat nap after fitting the catflap!

The catflap was so easy to fit. I was replacing a 17 model so the hole was already cut. It just took a few minutes from start to finish, it could not have been easier. I had to replace the original which had been installed for about 14 years as we had to set the flap to let the cat out but not in. This was because a nearby cat terrorised our cat, coming into the house, eating his food and using his bed!! Our cat is obviously much cleverer because he taught himself to lift the cat flap from the outside, poke his nose under and so come in the house that way. Our neighbourhood moggy could not do that so the problem was solved. It is nice to know we have a brainy cat. (We could not use a magnetic one because our can will not have anything round his neck. So ends my story

Quick and prompt delivery. Good value for money

Received my order quickly and was impressed with the text message saying when it would be delivered, very helpful.

Will be using this site again.

Excellent

Ordered and received very quickly with text and email confirmations for each stage. excellent service.

Excellent service

Excellent service. My order was delivered promptly and securely.

Happy shopper

I found the website very easy to use and prices on the goods very well priced. The txt message service and the delivery were excellent and the goods were well packaged. Very pleased with the service and would recommend to family and friends.

Very quick service from start to finish

Delivered very quickly.