Bought from QS, wrong bath turned up, took weeks to first get the bath and when the bath finally arrived it was wrong size to that what i ordered. Replacement only arrived after the 1st one was sent back and when that arrived there were parts missing from bath panel assembly. Total nightmare would never recommend or use again. And the customer services is an absoloute waste of time.
Having been let down by another bathroom supplier I called QS Supplies to try and quickly source a sink and toilet for a ground floor cloakroom. I was given assurances on the phone that the products would arrive within 5 working days which was fine for when the plumber would finish work in our home. The sink and its accessories arrived within 4 working days but there was not toilet delivered. I called to ask where it was and was told that the warehouse would be shut (this was at 4.55pm) so to call back in the morning. I did and was told that the toilet was about to be dispatched and would be with me by the end of the week. It got to midday on the Friday and I called again as it hadn't arrived. I was told that the whole company go on a 2 hour lunch break at midday on a Friday so he would have to call the warehouse after 2pm and he would call me back to let me know when the toilet would arrive. I never received that phone call and the only response was an impersonal email telling me the toilet would be dispatched w/c 16th December, which is 3 weeks after the order was made. I then called to try and cancel the toilet order but apparently they can't do this over the phone and I would have to send an email, which I did and again, all I got was a very impersonal email saying it has been passed on to the cancellation department. Thoroughly unimpressed
We found these to be the cheapest roper rhodes wc seats on the website by quite a fair amount. They had a very helpful sales team, no hitches with the delivery, with a tracking system, so you could change the delivery date. Arrived within a few days, items all packaged well. So a great deal all around.
Contacted QS Supplies who were local to me who went that extra mile to find me the right product at the right price. The guys on the service desk were amazingly helpful and we are incredibly happy with the product they supplied. Cannot recommend QS Supplies enough, thank you and we will be returning to you as a customer in the future.
The bathroom mirror broke when i decided to do some much needed DIY. After visiting the local bathroom showroom we found that the mirror had been discontinued. We turned to the internet but with not much joy. I then came across Qs Supplies they helped me find a mirror with the same measurments and at a reasonable price, delivery was quick too. Very impressed, Thanks dont often bother with reviews but you have saved me a lot of time
I am an interior designer and order a lot of sanitary ware. I have had reason to deal with customer services twice. Firstly I ordered two sinks for a vanity unit. They had a vitra logo embossed on them. One logo was very wonky. It took 6 weeks and umpteen phone calls before I had to rode and pay for a new one before they would collect the old one. I am still chasing the actual refund.
I called them this week because I had bought 3 WC's which came with seats. The seats do not fit the WC'S. I emailed asking for the correct seats to be sent. They sent me an email saying they would refund me. I don't want a bloody refund, I want the correct seats!!!!!
Dealing with these people is driving me crazy!!!!
I looked everywhere for just the right mirror for my new bathroom. Whenever I found something that might have worked I was put off by the price of not only the mirror but also the p&p charges which were, in some cases, astronomical. One company even worked theirs out based on the weight of the items to be shipped which was confusing to say the least.
Then I discovered QS Supplies. The mirror was cheaper than the rest to begin with but it was also at a special price too. The p&p was incredibly reasonable, the website was easy to navigate and the whole process of ordering was quick and painless. I admit I was worried that the mirror would arrive in one piece but it wasn't an issue. The packaging was professional, the mirror well padded and supported and it arrived safely in perfect condition.
I have totally no problem recommending this company to others, it was a great find.
I was looking for a tap for the bathroom basin - the hot water came out in a trickle -it's only tank fed from the loft. I looked on various websites until I found a 'Tavistock' branded tap, designed to work at v low pressure, on the QS Supplies website, at a good price. The tap was delivered quickly, looks good and works very well, with a decent flow of hot water.
I bought a few items from these guys. The last was a basin. When it arrived it did not match the image on the website. Returns are impractical (they only gave me 7 days for the return, it was at my cost as they did not accept the misrepresentation and they could not provide an appropriate courier). They have no contact number and would only reply by email (they would not call me to discuss despite my repeatedly asking).
In short they made it as difficult as possible to return an item that was originally misrepresented. Not great.
Ordered on the Monday and delivered on Thursday. Cheapest web price. Very Happy.
The quality of goods combined with the speedy and friendly delivery service ensures that QS Supplies will be first point of call for all my refurbishment needs in the future. All the goods delivered where in immaculate condition.
I ordered a specific mixer tap for my kitchen... although the wrong tap was initially delivered they did send a new one and collect the incorrectly delivered one.
I'm very happy with the value for money of the tap they supplied
Would I use you again? Yes, the prices were excellent and the selection of products second to none, it would just have been good for the items to have been delivered a bit quicker.
We are very pleased with our new basin for our bathroom. The price was right but it took a couple of extra days after the date given when we ordered and paid for it. So of course we had to wait longer for the plumber to fit our job back in again.
The ordering was straightforward, informed of what was happening ,every step of the way, the delivery company texted to let me know what time it would be delivered . And it was delivered on time.
Now if only I had put the right address it would of been ,perfect.
The products are readily available and delivered really fast. Customer service is very helpful and friendly. I will now buy all of my items from them for my bathroom.
Cheaper than my local supplier.
Don't waste your time looking elsewhere.
I couldn't fault the service provided by QS Supplies, they kept me advised of my order all the way. Very pleased with the product and the service, 10 out of 10, will definitely be using QS Supplies again.
I was very pleased with the service I received from QS Supplies.
I called to ask a question about a product on a Saturday afternoon, decided to purchase the product over the phone, changed my mind about the version of the product on Sunday, called again on Monday morning to amend the order and received the revised product on Wednesday. All with no hassle whatsoever.
I was swiftly refunded the difference between the original order and the amended order without even having to ask.
In short, the service was excellent, and the product was delivered safely and in very good time.
Would definitely come back. Thank you!
Incorrect item delivered. Rude customer services. Extremely inconvenient delivery and pickup arrangements. I still don't have the replacement! Disgusted.
And my response to your reply....
Maybe if you didn't send out the wrong items in the first instance you could avoid the issue of them not being returned. I would also suggest that were it not practically impossible to arrange a simple pick-up with your courier company you may find that many more of your innumerable unsatisfied customers would be able to return their incorrectly delivered items in a more timely manner.
I very, very much resent having the delivery of my purchase delayed still further due to your failure to trust my intention to return an incorrect and unwanted item which I did not order in the first instance. This problem is caused by your own incompetence. Your issues with previous - and probably legion - dissatisfied customers are not my concern. As your appalling reviews on yell, thomsonlocal and reviewcentre all indicate, you are totally indiscriminate in your disrespect for the rights and convenience of your customers. Had I seen them sooner I would certainly have taken my business elsewhere, as indeed I shall from now on.
Very little regard,
Did what they said was on the tin , nuff said.
The service provided was good over the phone when I made the order but unfortunately the colour of the WC wasn't brilliant white. So it doesn't match the rest of the bathroom suite exactly.
Very competetive price for top quality taps. It was a very straightforward ordering system compared to lots of other companies. They delivered on time and kept us imformed to the progress. only let doen was the delivery company, they left the package next door but left no card. We later found an e-mail in our 'spam' to say where they had left it.
will definately use QS again and have reccomended to others.
Looked everywhere for a brass bath rack with no success. Eventually tried QS supplies on the web and bingo there it was. Ordered immediately online arrived two days later, exactly what we wanted. Great product, excellent service. Many thanks
This site has been top notch. I bought a full showerbath suite and they delivered it in a couple of days. I was kept fully aware by email and it came very well packaged.
Quality of products was good.
Easy transaction, with good comms. The radiator was well priced, with reasonable P & P charges. Delivered quickly, well packaged, and exactly as described. Would use this company again.
The product was supplied promptly but the shippers didn't make contact before dropping off. As the plumber was on site it wasn't a problem but it could be a problem if you have to get back home to meet the delivery.
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