I bought a floor lamp cost $500+ without the lamp shade delivered. The customer service promised me to ship a new lamp shade after obtaining my new address. However, the never told me this would gonna to be a discontinued product, and the didn't retain any lamp shade for me. Until recently, I request them to ship me the missing shade that I know the truth. They blamed for the new shipping address is not available that they can't offer the discontinued one, and compensate for only $100 "gift certificate". That only accounted for the domestic shipping fee and tax I have ever paid.
Their stuff is ok for the price , is on the expensive side unless bought on sale.
My family really like this brand, so I buy from them from time to time.
My problem is with their refund . This was my first time returning an item.
I returned a pullover for an exchange , it was too small. Sent as received.
They received .( I checked on their site ) It has been close to two months .
No larger pullover , no money back yet .
I called them.
They blame Paypal, according to Ralph Lauren the refund was sent to Paypal.
Paypal says to call the company .
Was it sent to the wrong person ?
Bought a pair of these on-line. Received them quickly but they had a fault on the rear pocket. Sent them back but was refused a refund of postage costs (£10 by RL and £3.71 to return). The total cost, including shipping, was £89 and these were a sale item. Not worth £29, in my opinion. Customer service is very poor and I won't be shopping with them again.
I find th eonline store more easy to shop and yet get great deal on price. I did my chistmas shop online at ralphlauren.com.
beware, there are other similar website mentioning the same name and operated from china. stay away for that. Buy the authentic Rl goods, that ships from NC, USA.
Jeg har købt tøj 3 gange på ralphlauren.com. Alle gange har jeg fundet hvad jeg ville, til den pris jeg ville give, og fået det sendt i løbet af kort tid. Hvis du vælger gaveindpakning hos RL, kommer det superindpakket, og der er ingen gebyr for indpakning.
For at kunne købe fra den amerikanske shop, skal du bruge et speditionsfirma som eks. shopusa.com. Derfor den manglende sidste stjerne
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