I've been building my own pc's for 10 years and in that time I've never really strayed from Overclockers. My latest upgrade got me shopping around to find the best deal and that turned out to be Scan, with almost £50 saving on OC's prices.
Service was excellent, delivery was spot on with regular text updates.
Providing they stay in front with prices I doubt I'll go elsewhere again.
I made my first purchases from SCAN in the mid-90's. That was the era when Shelley got his hands dirty! Other than items SCAN don't stock (very few) I don't even look elsewhere. Its not worth comparing prices because SCAN are always best. When they say they have stock you know they actually have! The range of items stocked can't be bettered. And the staff... well they know they're stuff, they're pleasant and always eager to please.
If you need to return a faulty item its handled just as well. Take it back in person and watch while its tested and if confirmed you pick up a replacement their and then.
I've had a few items delivered but normally would prefer to collect. The Q system means that your order is tracked via emails and texts and you know the minute its ready for collection. The days of queues have long gone, walk in, identify yourself and walk out with you're goods. Look and learn competitors, THIS is the way to do it!
I have used Scan many times over the years and so has my husband. We have always been pleased with their service, quality and ease of shopping. No quibbles and support.
Recently we tried purchasing a GoPro camera from someone else and had such a bad time , not thinking at the time Scan might sell them, anyhow we came back to Scan and the service has surpassed itself! Absolutely brilliant. Communications system, friendly and helpful staff...knowing whats happening to your order all the way through and then to receive it soooo fast! Intact and well packaged! Scan you go on to improve year on year and there seems to be no bounds to your improvements. Thank you for a really enjoyable online shopping experience and I have my new camera in hand delivered as promised!!
I have no issues recommending Scan computers to anyone. Recently had a 3XS system built for me & everything from advice stage to collection it was faultless.
Had system for over a month now & quality, speed & build quality are superb
When making a purchase of over £2k for a system you have to feel confident in the overall package (in Scans case - no problem)
Scan really deserves its awards & clearly stands out in their field - Well done guys
Will definitely use again for upgrades etc
I decided to build a gaming pc, scan was recommended to me by a friend of a friend, I began to search their website which was pretty friendly even for a techy noob like myself. I rang up 4 times for info before finally placing an order and spoke to a sales guy called Jit who was most helpful, its people like him that keep customers coming back!
Finally when I rang up to place my "finalised order" Jit ran through the bits with me and made sure they were all compatible and able to function together. He even waited on the phone whilst I had a customer to deal with at work!
After we confirmed the order he informed me that it was actually £12 cheaper than I had worked out (with the build insurance)
Once I put the phone down the items were ordered, picked and dispatched within 25-35 mins. and delivery was on next working day (after bank holiday) I also got a text to confirm which hour the delivery would be.
To top it all off I now have a very speccy gaming pc and the deal on their site came with 3 free games, score ;)
Definitely use again! If you don't believe me ring them and see how friendly they are. And for anyone who scored 0 you must be a miserable person ;)
ordered from scan on numerous occasions and i have to say they are the dogs you know what's! everything was perfect and you even get a text and/or email to say what time your delivery will arrive (1 hour slot), would highly recommend them 100%
I recently bought components to build a new PC from scratch. The sale was fine and I was able to collect the components later the same day. All the parts worked fine and the store staff were fantastic.
I had a problem with the order which was rectified quickly despite a slight misunderstanding.
I can't recommend this company highly enough.
I bought a graphics card, an Nvidia GTX 670 FTW, via Scan's ebay store. The delivery charge is inexpensive compared to other online stores, at just £4.99 and my package was delivered the next day.
At the time of purchase Nvidia were running a promotion to give buyers a free copy of Assassin's Creed 3 and £100 of in-game free to play money. Just 3 days later they also included Metro Last Light. I was a bit annoyed at that and even though I knew there wasn't really much I could do about it, I decided to give Scan a call and ask if they would be willing to give me a key anyway. The person I spoke to said that that deal hadn't gone live at the time that I bought my card but he would send me a key via email anyway.
I'm very happy with my shopping experience at Scan and I would highly recommend them.
Well I've been using scan and overclockers for many years now.
Overclockers as always fast delivery, fast returns and replacement and goods always arrive undamaged. Scan however, not the case.
A long time ago I bought an intel CPU from can worth a lot of money, it arrived with a huge chung taken out of the box on both the outer box and the inner product box had obviously been opened (I only ordered from scan because they were cheaper) - however the product did work and go on to work for a few years.
Over time I ordered a few more items from them 8 out of 10 times the boxes nearly always have signs of damage on them or have signs of being opened.
A few experiences with their damaged good requiring me to go through the RMA process, and omg, it takes them 2 weeks to test if something has broken then a further week or two to send out a replacement that is in stock if not a month or so to re-order and replace, which is insane.
And my most recent, again dealing with a faulty product. I just purchased an icybox, outer box again, damage and inner box this time no sign of being opened (yey). Plugged it in and nothing, so back in the box and sent back to scan. That was 3 weeks ago, first they didn't process my RMA in their automated system, I had to call them about it. Now 3 weeks later they have tested it and found that it is faulty, so I gave them a call and all I can get is, it's awaiting replacement or refund, you should know sometime this or next week. So to purchase an item that is faulty and get a working one will take around a month. If this was overclockers it would have been resolved in less than 3 days.
Stick with overclockers, amazon or dabbs, unless their price is vastly lower than the rest.
I just ordered a system from Scan's 3XS group over the easter holiday and paid the premium for guaranteed build time. When it turned out that the PSU was faulty and out of stock they gave me a free upgrade to a better model so my order wasn't delayed. The build quality is great, I couldn't do better if I had lovingly put it together myself, and it came with none of the usual bloatware you normally get installed on pre-build PC's like the Dell my in-laws purchased. I'm just hoping I don't jinx things with this review!
My previous PC came from Scan a few years back and I've had zero problems with it apart from the fact it's now so old because nothing has gone wrong with it.
I've never had to return anything to Scan or go through their customer support so I can't comment on that part of their business but personally I wouldn't shop anywhere else.
Been using Scan for over 10 years now. Never ever had a problem with them. Always very helpful, great with communication and letting you know the status of your orders.
On the occasions there are stock shortages this is quickly communicated with the offer to either wait or take an alternative product. Never any problems when I've had to return faulty stock, (although that has only happened once in 10 years).
Overall very very helpful, efficient service and decently priced. Why anyone goes to PCWorld is beyond me.
I had the opportunity to purchase an item from Scan yesterday and was amazed by the improvements that has been made to its storefront sales area. It is truly amazing, also the staff which I dealt with were first class and knowledgable. All together a positive experience!
I did use the collect service and it was easy enough! A vast improvement on the old Scan.
Had some real issues with Scan, i have ordered in the past and not had a problem aside from their very long login procedure, however last Saturday i ordered £1400 worth of HDD's for a raid upgrade, i filled in the billing address and the delivery address and then took advantage of their 9 months interest free credit option.
They then insisted that it was impossible to send the items to the delivery address (work) but would have to send it to arrive on Tuesday morning at the invoice address (home) I explained that i would have to take a day off for this to happen but they said there was no alternative. so i took the day off and stayed at home but no hdds arrived their explaination was that there was a technical issue and that they would be delivered tomorrow, i said that there definately would not be anyone at the address so they are now refusing to send them until i can guarantee that there is someone in at the billing address.
This is so laughably backward but it makes me pretty angry too. so now i'm going to have to get my deposit back and get the Hdds from elsewhere. why would there be a delivery address option if they can't deliver to anywhere except the invoice address?
AVOID this company is my advice.
i have purchased a lot from scan and there an amazing company much much better than overclockers!!!. there customer service is great and helpful there deals are the best out there and the delivery times are spot on. i can't fault anything i don't know why people are giving them the 1 star. i had a psu fail on me recently sent it back to them it was tested within the day of them receiving it now i'm getting a new one sent back to me free of charge i also sent a graphics card back a while ago and got refunded with no problems. personally i think the people sending stuff back and not getting refunded for damage is either the courier or themselves!. the company is top notch! i would seriously not go with overclockers!! first time customer with them and it will be the last the company is very bad. scan all the way
I use scan for nearly everything I need computer related, unless I need something urgently. Prices are generally cheaper than anywhere else. I am lucky enough to live a 20 min drive from scan, and the Q-Collect service is excellent, although waiting in the shop for your order to be collected is hardly a painful experience, plenty of things on display to look at. The only thing I have had an issue with is a graphics card I bought last year, The box itself seemed fine, but upon opening the box, the plastic packaging inside had shattered, asif the box had been dropped or crushed at some point. No problem though, as the card worked and still does.
I can't comment on scan's RMA policy's as I have never had to return a product.
Keep up the great work scan.
About a year ago I ordered a Nvidia graphics card. I did not use it immediately intending to update several other items at the same time. Plugged in the card and nothing much happened - very distorted images. Plugged in old one and it worked. Definitely the Graphics Card. Returned it to Scan. After about two weeks got fed up waiting and bought another card from elsewhere. Eventually Scan confirmed the card was faulty. They could not replace it so offered me a refund some £20 less than I had paid for it. That was last August. I written to them around 5 times and not had any replies. No refund or credit has been forthcoming. Guess that I will have to sue them in the small claims court. Beware fellow buyers. They may know about their products but it the fails, they lose interest and do not answer Emails etc.BE WARNED
Been a shopper at Scan for many years. Never had a problem with any product. Staff have always been helpful and knowledgeable. Its no coincidence that Scan has got bigger and better while other places have struggled. Hope to be a happy customer for years tome come!
It is many years now since I placed my first order with Scan. As I live only about 5 miles away I am able to use their Q collection service, I can normally place an order and pick it up within the hour. Their delivery is second to none and reasonable, considering it is next day service.
For quality goods, great prices and good service, I seldom need to look elsewhere to feed my PC habit.
I only use Scan because the products are great just what I need the service is excellent, I can count on one hand the number of items that I have had a problem with over the last 10 years, I can call in and collect the goods that I have pre-ordered has the Q-Collect service is excellent.
Great to Scan keep up the good work.
I'm lucky enough to live a few miles away from Scan, so I can order from home using their "Q Collect" process and by then time I've driven there my order is usually ready for collection.
I've been shopping at Scan since they first opened their shop at Middlebrook. I like the fact that they stock a large range of high quality components and on the rare occasions I've had to return items, this has been a painless process.
I've built several PCs from scratch and have always found their website invaluable for choosing the right components. I also find Scan to be the best place to buy most of my peripherals: flash drives, memory cards, network media players, solid state drives and high quality memory upgrades for my PCs and Macbooks.
My most recent transaction was for a pair of 3TB disks. I looked around just to check, but the Scan price was top of the list again. They are always very close.
Order online, chose next day postage at a sensible price or pop in and pick up. Good comms every step of the way.
Not everything goes this smoothly. I have had to return a disc drive and 2 motherboards during their warranty periods. In each case the RMA process is pretty smooth. You need to demonstrate the problem, but that's what you would expect isn't it. There seems to be a bit of bad press here for poor service, but I can confirm that the experience has been good for me.
People are really complaining about ordering mistakes and not getting stuff for free? Come on, get serious...
i have been using scan since it was in little lever and you could never fault them
on the 2 occasions that i have had something wrong i have found that the rma procedure is quick and painless
i worked in 2 computer shops and rather than buy from the shops i worked at even with staff discount scan was still cheeper and the staff are friendly and they sure know there stuff
i would recomend scan over anyone else
I have ordered a full system from scan, the delivery was very fast and everything seemed fine, until I got to the case, the paint was chipped and the case rusted, they said they would replace it for me but I would have to wait for them to pick it up then I have to wait for a replacement, I had been waiting for a week before I contacted them just to find out it was it of stock! Even though, on their website it says that it is in stock and that it can be delivered tomorrow!
I have contacted them several times with extremely slow replies, sometimes it takes a day for them to reply. I have asked for the same case in a different colour, I am still waiting for a reply. Definitely won't be purchasing from them again, i have £1,000 worth of parts that are useless because I don't have a case they're dragging their feet with. Two weeks since I contacted them about the damaged case, and still, nothing has been sent out.
Just got a reply, they now say that it would be fine to get the same case in a different colour, but I would have to pay the difference because the price has gone up after all of this ordeal! This just gets worse and worse!
"What a joke! After waiting over one month for my card back thay offered me 3 option for my MSIGTX570 OC-
100+VAT or one of two cards with much lower performance!
After ignoring my queries many times and cheated my 2 years ago on my DFI motherboard do you think I will go for it? NO WAY!!!""
I requested a quote from Scan, basically it was a custom high end system with 16Gb RAM (2x8Gb) . They sent a detailed quote which I accepted and paid by credit card.
The item was shipped and we received it but it only had 2x4Gb Ram.
I called and they said they had made a mistake on the quote and that it would cost me close to another £50 to correct....!
I told them the contract was formed and accepted by them and they need to rectify it, they have refused. So, when you order from them, do NOT expect to get what you ordered and do not expect them to resolve it....
I have all email correspondence if required for verification.
I will also retract this negative review (if possible) if they resolve the problem. Unbelievable that you need to resort to negative press to resolve problems!
As an ex employee of Scan I know for a fact how good the service and products are, Scan has always been my first choice when looking for anything computer related and have rarely had any problems with purchases and when I have had a fault it has been sorted out very quickly
I now always drive 30 miles to Scan instead of shopping local or staying in all day fro mail order. Their shop is a pleasure to visit, with loads of exciting top-range 'bling' stock on display, but they also have a great stock of products to suit every budget. Their prices are usually unbeatable, and their returns/test desk are very helpful and approachable. I have taken a couple of items back, which they refunded without any fuss. I also love their Quick Collect system: Browse online, make your purchases, pay by PayPal if preferred, then drive to the shop for immediate collection. To top it all off, they have lovely coffee etc from a machine for just 30p!!! I highly recommend Scan for all your computer needs.
Great to deal with until things go wrong under warranty.
Bought a DGM TV from Scan, died after 30 days. Scan said I had to deal with Dgm direct . Set picked up for repair by DGM
Set returned after 4 MONTHS and numerous phone calls to DGM and SCAN, set still faulty so back to DGM.
After another 2 MONTHS with no set SCAN gave me a refund minus delivery charge. I know not SCAN's fault BUT?!?!
Had another set from SCAN, different manufacturer. Went wrong during manufacturers warranty. Manufacturer gone out of business SCAN refused to do anything. Once again not SCAN's fault BUT?!?!
I'm fortunate enough to work very close to the Horwich Sales Counter. Scan's Q-Collect system is superb and means I get the stuff I need at good prices, same day and with minimal hanging around when go to collect.
On the rare occasion that I've had some issue with an order (and I use Scan very frequently), it has been resolved quickly, politely and with the minimum of fuss.
Basically, for IT gear, I only ever go elsewhere if I need something which Scan don't stock.
Have used Scan for years and still do because of good prices and products. The product pages make it easy to see all the information about the item, and I like how all products are sorted by price low to high automatically.
When I have used support to change an item for example, they have always replied extremely fast. A perfect company especially if you build your own PC's, it has everything you need.
I've used Scan for years and basically like them; their range and pricing is very good and they usually have what you need in stock. On the other hand they make it very hard to actually BUY anything from them these days.
You need an account to buy from them.
You need password + personal info + security question to log in.
The cardholder needs to show up in person with multiple IDs to collect goods.
The last purchase I made very nearly didn't happen because of the number of hurdles they put in the way.
I've used Scan now for bits and bobs as well as off the shelf laptops and custom built PCs through their 3XS service, and I've got no complaints at all...
There was an issue with one of the 3XS systems, it didn't work, I returned it, they sorted it, and never had any problems with that or any future ones since...
It's handy living about 20 mins down the motorway from them, so I'd always choose to collect when I can rather than pay the shipping costs (which are a bit too high really), but that's my only complaint.
Bought a laptop from Scan, it had problems. Normally would return under Distance Selling act, but they have a new trick wherein they will tell you they ordered a product specifically for you and also bring into play their 3XS promise which reads thus:
"What is 3XS? - specification, service, satisfaction
In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again."
All very reassuring but don't be fooled, THIS IS MEANINGLESS. Don't be afraid to pull the distance selling act on these people because they will otherwise do their best to screw you.
I ran tests on the laptop, built up strong case for replacement, they requested it be sent back to them for diagnosis, they ran their own tests which OF COURSE showed NO PROBLEM and attempted to place blame on the customer for installing software. Who doesn't install software on a computer!?!?
Bottom line: have a laptop which performs badly despite being a 2nd gen i7, unable to return it due to the 7 days distance selling period elapsing, and had to pay shipping costs both ways and problem diagnosis costs. Out of pocket and frustrated beyond belief. DO NOT BUY FROM THEM.
Will now have to seek legal advice.
Paul Ponting ritiene questo recensione utile
This company will do anything to get out of RMA of products, They would not give me refund on my mobo claiming it had bent pins which I know for a fact is untrue as I inspected it before sending, Now not only do I have a broken mobo and shipping charges i will also have to buy a new motherboard,
DO NOT TRUST THESE THIEVES GO WITH A MORE TRUSTED COMPANY WITH YOUR MONEY!
Paul Ponting ritiene questo recensione utile
I have been a Scan customer since they were in Radcliffe decades ago and have had very few problems. However, recently I purchased a 3XS value business system from them and (without my instruction) they installed (and registered!) the 64-bit version of Microsoft Office Pro, which apparently has many compatibility issues with other software and was therefore unusable. Also an internal SATA cable and DVD drive were missing (I'm still waiting for the cable).
Meanwhile I was under pressure to get the system up and running for a new employee. Scan failed to express any regret, refused to admit any responsibility for causing the PC to be unusable by installing the wrong version of Office, refused to go out of their way to do anything to cooperate which would help me speedily get the PC into productive use, also insisting that anything they did to put the situation right would have to be paid for, including buying a new product key for 32-bit MS Office Pro. (This was bad advice as the product key was good for both which I discovered after contacting Microsoft and downloading the correct software myself.)
What dismayed me most of all, though, was the complete lack of empathy and the ignorance, arrogance and stubborn self-righteous unhelpfulness of the customer support guy allegedly responsible for the 3XS systems output. In future I will think very seriously before buying anything other than accessories and cables from Scan, even though they are very convenient to where I live. When you read the other reviews, note the negative ones for a common theme. Scan do a lot of bragging about how good they are, but on the occasions when things go wrong there's a very different picture emerging. Scan need to root out staff with a bad attitude if they don't want to see customer loyalty evaporating.
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