Have used Scan on a number of occasions & have never been disappointed. Great selection of products. Various methods of payment to suit their customers, ranging from debit/credit cards to payment from an existing amazon account. Competitively priced products. 1st class communication, progressing throughout the stages of order received, payment processed, goods being prepared and finally goods being dispatched. Postage service is very quick and serviced by dpd uk, which provides an excellent tracking service providing the customer with location of delivery driver and updates to time of delivery.
All in all, in our experiences, this company have got it right in all respects to customer service. Well done:)
I originally used scan for my PC build, spent £1500 on parts and everything as it should be.
Few days ago i ordered a upgraded graphics card, it was shipped same day, received the next day. I could even follow the delivery driver on google maps as he made his rounds, right up till he got to my door!!
Excellent service and prices the best.
I have used them a few times over the years.
The last purchase was a router which I returned for reasons unrelated to the company.
The refund was processed quickly and money returned to me within 48 hours of them getting the goods. Will use again.
Ordered a parcel and paid for next day delivery which did not show. Took numerous attempts at calling customer service to identify what had happened, and had to phone the courier myself as Scan claimed the couriers offices were closed (they were not). Not Scan's fault the package has been lost and not delivered on time, however made no apologies for the inconvenience caused and non sympathetic to the issue. Would not use again.
Updated throughout the whole process.
Great communication and great end product.
Fast Delivery and good prices.
Will be visiting back here again for future products.
Please keep up the service and dont grow too big for your own boots!!
I really do love ordering from Scan. Their website is simple and easy to use. You can pick the day you wish your order to arrive and then on the day, you get a text message telling you the hour slot in which you parcel will be delivered. You can ask for more than that!
This was my first order from Scan for a complete self build PC. Have used in the past but that wasn't PC related.
All I can say I'll be coming back in the future. I've used others in the past and found the experience as just ok. Where as with Scan I found the service brilliant and have recommended Scan to a few friends. There was a slight problem with the payment but within a few minutes there was a txt asking to phone customer service. Within 4mins of the txt everything was sorted.
Delivery was brilliant again. Other companies just tell you that it's dispatched. Where as with Scan your constantly updated on the progress of the goods. Even with delivery you can track the van live. 10 out of 10
Wanted a PC with some differences not a ready built one from Dell,PC World etc.didn't mind waiting for for an excellent product from what I believe is an excellent company. I made some alterations to my original spec this was done with no fuss very pleased with the machine and the quick delivery from DPD complimented this.
Everything about Scan is great.
The majority of items they sell are cheaper than other online retailers and when you order something, you will always get it the next day (as long as you order it before the working day has finished).
Say there's something wrong with a product you've bought from them, they will arrange for a courier to collect it from you (on a day that suits you) and then either give you a replacement or a refund. I got a faulty keyboard, it was collected on Monday and by Thursday, I had a replacement.
Along with these things, Scan also offer "Scansurance", which allows you to insure most things you buy (like CPUs, PSUs, etc.) for a very small cost (I paid about £6 or something for a load of expensive things), and if you then accidently break a scansured item while installing it, Scan will allow you to return it and get a replacement.
I will continue to purchase all computer related items from Scan, and I recommend anyone reading this does too.
My best friends computer finally died a slow and painful death. Her machine had been built for her by her school Tech Guy .. She has since retired from her Deputy Head Teacher post, and not being completely computer literate, she wasn't sure what to replace her old machine with. I went along to a large store that sold washing machines and computers. Hmmm. Their range of PC stuff was rather limited in my view. I am very into high end digital photography (Canon 5D Mk3 with a full range of L series fast lenses) and shoot gigs for a Music Magazine. It's important to me that I use the very best equipment, for the very best results. I have a calibrated top end Dell Monitor that I couldn't find in the washing machine store but my dear friend had my 4 year old 24" Acer Monitor which I had hoped would be OK .. My trusted friend who is a retired BT Engineer warned me not to look anywhere other than Scan PC. I checked out their website and found they had a great machine that I could upgrade quite easily using their on-line upgrade form (8Gb RAM to 16Gb RAM, etc) ... Brilliant. I ordered the PC on Thursday very late in the afternoon and a monster box arrived on Monday morning. I was gobsmacked by the transit packaging and the build quality of what had been their budget range of PC .. It was then that I realised that the 24" Acer Monitor my friend had was an analogue device, and that it would not do this new computer justice. At 17.21hrs on Tuesday afternoon I hurriedly phoned Scan to order my friend the Dell 24" Monitor (which I already have with my own PC) and was flabbergasted when it arrived at 13.24hrs on Wednesday, the next day. LESS than 24 hours later .. This experience has now fired me up to replace my own quad core AMD Phenom 2 PC .. I NEED a Scan PC computer, to become part of the Scan family .. What a company. What a brilliant service. I have NO connection with Scan in any shape or form .. I can only report my experience with this company as I have found it. Well done Scan. You can't go wrong with this company ..
if your looking for pc parts then i would whole hearty recommend SCAN
i have built my most recent gaming rig from them using there 3XS overclocking bundles and its bomb prof it destroys every game and full setting plus while recording game play plus at a great price ordering from them is so easy and the amount of information you get from them via email or text is amazing emailing you every step of the process and they use DPD and you track your package as-well the time it will arrive i will never use another company again best service on the web
SCAN all the way..
My graphics card (ASUS GTX 580 DCUii) died on me after two years, SCAN customer service provided very clear, transparent communication in a timely manner and resolved the issue to my satisfaction.
While they did offer a basic card as direct replacement they also allowed me to pay the difference to upgrade to a more recent model.
It was a pleasure to purchase from Scan, with finance easy and quick to arrange and delivery on the day stated (unlike Amazon Prime which has let me down twice in the past week alone!) and confirmed regularly by their courier. If my experience is typical, buy with confidence.
I order a variety of PC components, within ten minutes of the payment being processed I had been informed that the order was ready for despatch along with the tracking number. The order arrived the next morning, everything that I wanted to happen happened.
Fast service and no need to phone or wonder what was happening with my order as I had updates every step of the way. Perfect
Great easy to use website, Affordable and great at giving information on products. Items arrived in a good time which was customizable and the customer service side was brilliant. Any problem raised over e-mail was promptly sorted within a couple of days.
My order came the day after I placed my order and at the time of day stated in the text message they sent me. The also gave text message updates to keep me informed at all stages of my delivery and also if I needed to change the delivery date. My order was exactly what I requested and it was in perfect condition when it arrived. I have used them in the past and would do so in the future, there a great company with great customer service.
I order many things from scan and am never disappointed with the service I receive. Only once have I needed to return an item (faulty ssd). Once they got it back, they diagnosed it quickly and I got a replacement within a couple of days. Delivery is always top notch. Would recommend scan to anyone.
I had a problem with Veho HD camera - plastic split - and contacted Scan. I was happy to pay for repair, but Scan were amazing and exchanged the camera for a new one. I was kept informed at all stages, and got the camera back really quickly. AMAZING customer service...100%
Bought a full package from Scan including graphics card, motherboard and processor. The prices and site are excellent but once the items arrived, very fast delivery, I found I had issues when I tried to install. This eemed to point to a BIOS update being needed for the processor to work with the motherboard. So rang scan, customer service initially agreed and sent said items back.
Needless to say they were found to be ok, so the fault lies elsewhere, but I was then told I had to pay £30 to get them back or they would be binned..........
Had to pay as it was £200 worth of gear.
So to sum up. Great prices, fast delivery, grumpy customer srrvice, zero tech support and if you have to send anything back expect a bill that will effectively make it cheaper to buy elsewhere. So great if it works but expensive if it doesn't.
Charmain Lee ritiene questo recensione utile
Top company, I have used twice now and cannot speak more highly of their excellent service.
I'll keep it short. At least for those in the UK there is no better site to order your tech from. They have an easy to use website, lightning fast delivery, great service. Even their customer surveys are almost fun.
10/10, would always recommend.
It's been the first time I've used Scan for PC components and I'd like to say what a refreshing change from the usual it's been. The website is easy to navigate, things are actually "in stock" when they're reported as "in stock" and the delivery service is second to none. Scan's couriers have an app that allows you to track where your delivery is and they give you a 1 hour window rather than just AM or PM, it makes it so much easier to arrange to be at home when the courier calls. The packages are securely packaged and Scan offer additional insurance for goods (in case they break during installation) at a small premium.
Oh and their products just work, no fuss.
I'll be back Scan!
Excellent product availability, fantastic prices and quick delivery. What more could anyone ask for?
I'd also like to add that Scansure is a great idea! Really affordable way of protecting against accidental damage during installation, something I'm always worried about.
Scan have amazing customer service, they answer the phone in minutes and are very friendly and easy to talk to. I needed some advice to ensure my new system was fully compatible, they gave good tips on how to optimise my system and bring down the cost. They have a personal touch and you feel like a valued customer and not just a number. I Highly recommended scan for overall excellent customer service and cost they are the cheapest and best around.
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