2 boxes arrived speedily, unpacked and read the instructions (a first for me). Insulating tiles cut and fitted no problem. Rolled out the heating mat and cut carefully, perfect fit for the room. Got it all wired up and tested, felt the benefits within 5 minutes i.e warm socks! Installed floor and now even the sceptical missus loves it. Half the price what the people who built the orangery quoted too.
Delivery made on time however not in so asked to collect from local Parcel Force depot. This is 40 miles away!
Arranged to collect from local post office.
Next day, 7.30am, Parcel force turn up with delivery.
Good quick service but questionable courier service
Have used this company a few times now, and they are excellent. I needed to clarify a couple of points, so rang them up. Phone was answered quickly and my queries were answered straight away. Absolutely no hassels with ordering and delivery was as promised.
Great and completely reliable
Parcelfors let them down. I hade my money back thanks for that, I was promised a vouchers ( which I'm not going to use anyway) never arived. At least having good customer service.
I Placed my order on Saturday afternoon, it arrived on Tuesday. Before placing my order i did ask several questions through their technical dept and got immediate repays, which really helped me. I will order again, & would definitely recommend this company. Thank you for your help.
I have ordered twice now from this company and found them to be really good. I recommended them to a friend who also ordered a while ago and she was very happy as well.
information, advice, anything I needed - they responded.
they could have taken more money from me but their advice saved me money.
would highly recommend them.
their prices are very competitive as well !
Very good service .
We purchased a full UFH systen from this company and found the service they provided to be excellent. Months after we had taken delivery they were happy to deal with our, probably stupid, questions. They supported us all the way through the installation and commissioning although they had only supplied equipment. We would recommend them to anyone, self-builder or expert.
Purchased underfloor heating for an L-shape bathroom. Found theunderfloorheatingstore on line. Their product met my requirements, also the kit contained all I needed. A phone call to their helpline (answered immediately) gave me the answers to little issues I had with sizing the floor area.
This product comes in sizes for almost any floor area. Highly recommend should you be interested.
Really helpful and friendly service from Dominic when I telephoned with a query and an amendment to my order. Goods arrived the next day - I just hope I have ordered the right thing!
Will certainly be buying my next lot of kits from them also.
The website is clear easy to navigate look for the special offers in terms of upgrades etc.Delivery was on time as promised and everything was as promised-a great company to deal with.
Fast, accurate and safe ordering. Exactly as I asked for, great job, thank you.
Delivered promptly when promised.
Sales and fitting instructions very clear.
The heating mats are so thin theres virtually no height difference between heated and non heated areas so no movement in the floor.
Bought U/F heating spreader plates and they were the cheapest on the web. Thought they may not be very good, perhaps thin alloy, but no, they were as good as any others and two and a half times cheaper! The whole experience was painless and straight forward - click and delivered to my door. Just as it should be.
A straight 5 stars thanks
I'd thinking about underfloor heating in our cold kitchen for a while. I was unsure, though, how this would work on a timber subfloor. A google search took me straight to theunderfloorheatingstore.com where most of my questions were answered. A quick call to their helpline sorted out the rest - very knowledgeable staff there! Once ordered (at a very reasonable price indeed), the whole kit arrived at the specified time. Great instructions - very easy for my builder to install. And now my kitchen is beautifully warm. I'd recommend anyone looking for underfloor heating to use this company.
Found the website informative and easy to use. Emailed customer services with a couple of questions and got a helpful, prompt response. Wouldn't hesitate to recommend them! We haven't got the mats we bought working yet but that's because we haven't had them wired in, I'm sure once our sparky turns up we'll have toasty feet in our new bathroom!
My underfloor heating pack arrived the day after order, a very quick delivery. The only reason I haven't given 5 stars is that he thermostat arrived 1 day after (due to limited stock), however I was fully informed by customer services.
Used these guys a couple of times. Once for an electric UFH system which is great and also for XPS insulation. Great experience both times and next day delivery. Highly recommend this company.
The guys on the phone are really helpful and very clear in answering any questions relating to the underwood heating mats. Put my mind at ease re self installation.
Thanks very much
Most of the thermostats cannot measure the room temperature in the bathroom, as a remote thermostat is required e.g. the Wifi version. This was not explained.
Although the marketing makes it sound very simple for a DIY'er, there is NO WARRANTY unless a registered qualified electrician does the work. A plumber or fitter is not qualified.
Heater is not installed yet, but expect it to be a useful addition to our new bathroom.
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All our electric underfloor heating systems come with a lifetime guarantee, all our thermostats carry a 1 year guarantee, our systems are fully semko approved and they all conform to the IEC 60335 regulations. Our cable insulation is made from teflon, this is the best type of insulation possible for the cables, beware of inferior insulations which can break down after a few years, all our systems are twin wired and earth screened, which makes them suitable for use in bathrooms You only want to install this once so dont buy any products that dont come with a lifetime warranty.