I placed an order on Saturday for 2xbasin taps! Being a typical female I did not, at the time, realise that basin and bath taps are different!
Not wishing the wrong taps being sent, I immediately called these people on the first working day after the order, ie yesterday Mon 9 Dec. These people are IMPOSSIBLE to reach on the phone, and calling an 0844 number from a mobile and holding on for 10-20 minute stretches at a time costs a fortune! I eventually gave up on the after sales team and decided to speak to the Sales team who miraculously answered the phone immediately! Funny that!!!
When the guy who answered realised I had a query and was not placing an order he curtly told me he could not help and that he would put me on hold and I should dial 3 or 4 and speak to someone! But nobody answers just a message saying all they are experiencing unusual high call volumns (hardly surprisiing since this company seems to want to take money but provide nothing else)!!! So I sent a message via their contact form on the website not realising I would have to wait 24 hours for a reply!
I did eventually speak to someone, explained my problem and they could not or would not swap the order and take the additional small fee, so I asked them to CANCEL the order to which the woman I spoke to said she would do so. Not really trusting her less than enthusiastic assistance, I asked for confirmation in writing! Around 5:30 yesterday evening when I had not seen a cancellation confirmation I emailed them, to which no reply! NO surprise there then - another example of this companies substandard attitude towards customer care!!!
Imagine my surprise when, low and behold, I did receive an email from them, but only to happily inform me that the taps I had asked them to CANCEL has been despatched!!! To say that I am fuming is putting it mildly!!!
If I had a positive, whether you want a product or not, it does at least turn up FAST!!! The damn taps arrived at 8:30am this morning, and I have handed them straight back to the driver to be returned to this Trueshopping!!!
I now envisage a fight getting a prompt refund!!! If I have not received a full refund by close of business Friday 13th December, then I reserve the right to take this matter to Trading Standards, WHICH or even Watchdog! If they can debit my account with speed and efficiency, then they can credit the money back with the same speed and effciency!!!!
Yes I made a genuine error in assuming basin and bath taps are one and the same, but this companies entire attitude and lack of due dilligence and care is appalling! Honestly, I have never come across any organization who has such a total disregard towards its customers!!! Funny though how their Sales Department phone line is NEVER busy!!!!
Nutshell - avoid this company!
postscript: I have just taken the time to read through the various complaints concerning this company, in the main its lack of Customer Service, I have gone quite a way back ... time and again the replies that all these people who have left a review have received from Trueshopping is the SAME it is clearly a bog standard copy/paste type of reply : and it reads:
"I sincerely apologise for the lack of response from our customer service team. I can assure you that this is not usual practice for us and is purely due to a high volume of emails and calls being received at present. We are working on rectifying this."
How long does it take to "rectify" the lack of response from the Customer Service Team!! Clearly from what I can see their lack of Customer Service, lack of answering phones, answering emails is THEIR USUAL PRACTICE!!!!
We ordered a shower screen from here at the suggestion of our buildwe who was doing our bathroom refurbshment. The screen arrived damaged so I sent an e-mail via the contact page of their website and it stated I would receive a reply in 24 hours. 48 later i had not heard anything so I sent another e-mail and still did not receive a reply. I finally rang 3 days later, sent the photos of the damaged item and was told they would order a new wall channel as the actual screen was ok. The only problem was the wall channel was out of stock but I was told if it was not in within a few days they would look at replacing the whole screen. A week later I had heard nothing so called again and was tld they would re-order the whole screen and it would arrive the next day so I arranged for it to be sent to my husbands work. It did not arrive so the following day I rang again and after holding 30 minute was told they could not find how the screen had got lost so it would be dispatched from the warehouse again and I would receive it the next day (a Saturday) so I changed the delivery address to my home address. At 5.20pm I received a text to advise it was scheduled for delivery on the Monday when nobody would be at home, so I rang and held for over an hour before getting cut off. Luckily for us, my husband was ten minutes late going to work on the Monday and the screen arrived just as he was leaving or it would have been taken back if nobody was in. This was nearly 5 weeks from the date or original order which totally held up our builder who was waiting to complete the bathroom refurb. Very disappointing service and cost me a fortune in phone calls!!!!
Brought a space heater from this company. It came the next day with no hose or regulator. Waited over a week for a hose and regulator to be told that the product is un-safe!!! Had to wait 2 days for a collection and now going through the process of a refund. It takes a day for anyone to get back to you. All they want is your money, no customer satisfaction at all!!
If you want cheap than you get cheap, all shipped over from China and is very cheap and nasty!!
DO NOT BUY ANY GAS PRODUCTS FROM THIS COMPANY UNLESS YOU WANT TO BLOW UP!!!
Michelle Humphrey ritiene questo recensione utile
Ive been looking for a strimmer for ages looked here there and every where . Then i found true shopping on the net. i was well pleased with the range of products and price range . i bought the strimmer and got to work . it did everything it said it would do i the review . i need more products in the future. ie jet washer and chainsaw and im sure i'll be buying it from trueshopping
I bought, what I still believe to be, a chainsaw from this company. After a few hours of cutting, the chain lost its cut and so I went onto the company's site to order a replacement chain, ensuring I ordered the correct size. I have so far received 2 incorrectly picked chains and had to endure far too much time of waiting on queuing systems and explaining the issues over and over again.
The products seem okay, but the service is definitely sub-standard!
I have now reduced this from 2 to 1 as I cannot believe their complete inability to provide the correct part can be anything but malicious, as no company can be this stupid! Three chains sent and every one of them has been wrong. It's supposed to be a new chain for one of their own chainsaws, ordered from them, so how hard should this be!!!!
Gavin Nathanson ritiene questo recensione utile
Ordered on Thursday afternoon, free delivery, arrived on Monday! Plumber came to fit it next day, and was amazed at the price and quality. Vertical radiator in Anthracite looks great. Would recommend this company to anyone
we WILL be using this service again.amidst the chaos in our household with plumbers,kitchen fitters,electrician,painter,etc,this service was so welcoming.the prices were unbeatable and the rapid service so welcoming
Website easy. Ordering easy. Email saying order received and next email would give details of when to expect delivery - easy! But ... No next email. Wait in, wait in! Not easy! No user friendly phone number. Eventually found one. Not easy! Then transferred from one department to another. Only wanted to know if delivery was going to be that day or not.
Goods did arrive but I never did receive that second email as informed.
This way online shopping does not get easier.
Shower tray arrived damaged- the packaging was totally inadequate on the corners of the shower tray- when I contacted customer service they asked for photos - I explained that I did not have the capability to send photos and after a heated discussion the customer service person said she would send out a replacement the next day and they would collect the damaged one when delivering the replacement. I was sent an email confirming the replacements was being sent out - guess what after 6 days my order was still showing as processing on the system. The damaged tray was collected after 4 days but no replacement. On calling the customer service centre after 6 days of waiting they then dispatched a replacement overnight for am delivery next day. As customer service is of prime importance to me as a customer this would not be an experience I would like to repeat. The goods themselves were good value for money once we had good items.
I was looking for outdoor rocking chairs , I had not heard of this site before and thought better check the reviews, they were good. I cannot fault this company, I ordered 2 chairs , pads and outdoor covers . Within a few hours I received a message telling me the items would be delivered the following day between 8 am and 4pm, the items arrived 3pm. The chairs were easy to assemble and we are really pleased with the quality also very comfortable and have enhanced our decking. Thanks for wonderful service.
Iv'e now bought three radiators from this company for my son, who is a plumber, to install in my house. We bought the upright designer radiators, one for the bedroom and two for living rooms to provide more wall space without losing any heating efficiency. Getting the right radiator for the rooms was easy as there is a btu calculator for your room dimensions and then you pick the appropriate radiator in the design you want to fit the bill, easy. I'm very pleased with the whole process and will use them again as we remodel the rest of the rooms in the house.
I ordered a radiator from true shopping having never heard of them or used them before.
I was a little apprehensive but it was such a bargain I had to go with it.
My order was acknowledged, despatched and delivered very promptly .
I would definiatley recomend true shopping
I ordered the saw on the Tuesday and it arrived on the Wednesday fantastic. I had arranged for some help on the Saturday to cut up a big willow that had fallen down in the high winds. Put the saw together Saturday morning no problem, then the problems started took over an hour to get the saw to start, and every time we had to stop for fuel or whatever it took at least a half hour to restart, so bad was it to start that I ended up with blisters from the pull handle, and my son-in-law who was helping told me to throw it away and go and hire a saw from a hire centre. I have tried starting it again and it is still as bad. I have now got it on my bench to replace the spark plug and see if that makes a difference. Apart from the starting it's a good all round saw.
The goods were received in record time. In fact the following day after my order.
The wooden kitchen trolley was of the highest quality. Although the unit was self assembly ( instructions easy to follow ) I could not fault the high standard of the finished product. Full marks - would sincerely recommend this site.
Very pleased with the purchase. The communications have been very good and delivery prompt. I live in the north of Scotland and I didn't get the usual 'we have to charge you more for delivery! '
Ordered a radiator on the Sunday evening paying extra to have item delivered following Friday. Received text on Tuesday stating item was being delivered between 8-6 that day. Called customer services who dealt with issue and goods were delivered on specified day.
purchased vanity units with sin k and toilet.....everything came when they said it would and was in perfect condition ...very good quality products would recommend to anyone wanting good quality kit at really affordable prices.......THANX
Goods are better than expected,look great and the service/delivery exceptional - had to contact Trueshopping about a faulty part, no quibbling or returning of the faulty part and we received a replacement kit within the week. EXCELLENT.
following the recent storms I thought it time to invest in a new chain saw . I am very happy with the one purchased from Trueshopping , excellent speedy delivery service and the product is exactly as advertised . My only gripe which is not really the fault of Trueshopping is I just wish the item would come fully assembled ready for use with a small bottle of chain oil , I have used one before but it still took quite a while to carefully assemble the last bits and bobs ( the instructions could be improved ) and then go to the local country store to buy some chain oil .
Waited two weeks for item to arrive - kept phoning and couldn't get through. Eventually managed to catch an operator at 8.30 in morning. Despite being told item was despatched by first class mail - it was, in fact, not even recognised by warehouse and therefore was not despatched but money was taken off card. Would certainly not use this website for ordering anything in the future.
Michelle Humphrey ritiene questo recensione utile
An excellent rapid response with the correct product as described on the very sound web site. This is how internet shopping should be. Well done!
I placed an order on the 22nd of October and I still haven't got it???? I can't get though over the phone to help desk and there doesn't seem to be any means of contact to find where my purchase is
And no one had contacted me either - this is my third review j have done - no one seems to read these do they???
No happy as my decorating has come to a stop due to this
After purchasing a pressure washer which was faulty, ie would not assemble as instruction.Phoned true shopping who took my mobile number and would ring back NOTHING.Tryed ringing again told very busy use the web site which i did to get instructions on how i should return the bproduct with a reply which stated they would contact me in the next 24 hours no way
I did not get a replyand this has happened three more times since tues 29/10/2013 all awating a reply.my last contact stated that if i did not get a reply by mon 4/11/2012 i would contact trading standards.The product is poor quality.
Complete ignorance of customers after getting money. I've ordered two items and only one was delivered. I've made an enquiry to customer services but did not get any reply so far.
I was looking for a replacement Chainsaw because mine had given up. I looked around online for days until I found these guys. Ebay used to be my 1st choice for online purchases like this, but now i use Trueshopping online because of their great online prices, selections and brilliant all round service. The Chainsaw arrived when they said it would, was exactly as advertised. I only shop with online companies who excel and theses guys are my No.1 choice. If I had to sum them up in one word, It would be Reliable.
Online ordering was adequate in that I found the brushcutter guard I required. Th view of the guard was sufficient for me to decide it was a similar Item to the original I was replacing. However when the Item arrived the fixing for the line cutter was a slightly different design and the fixing holes to attach the line cutter from the original guard did not match. I was able to modify the fixing to fit the original line guard. It would have been more appropriate for the the description of the item to include some information with respect to any changes in manufacture or show design dimentions. Price was competative and delivery was within five days.
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