Randomly came across the site, found something I liked, got it delivered a few days later, what more could I ask for really. Probably use it again when I get paid.
This is the second time i have ordered from Urban Industry and i have no problems with them at all, fast delivery on both occasions, the product was what i wanted and the prices were really good (sale items)
What more could you want!
Always great service and loyalty scheme is an added bonus
If only all web transactions were like this. Couldn't fault the service, great communication and fast delivery.
I ordered another pair of Edwin jeans I received numerous emails regarding order confirmation, status and delivery which even included the delivery drivers name! I could not fault your service it is the best I have ever received. I would definitely recommend to anyone to order from your site with out a doubt!
Having made a complete hash of completing the on-line forms when placing an order (totally my fault) I got in touch with Urban Industry by e-mail. They kept on top of this issue and contacted me at every stage until my order was in my hand. I can't thank them enough. The people that work for this company deserve an award for caring about their customers more than any other company. Once again, thank you.
I've made several purchases from these guys now, and I've not come across a single problem yet. Prices are on a par with other street-wear retailers, website is well designed, and shipping and returns/refunds are always swift and hassle free.
I didn't realize that the shoes sizes were in UK (even though I obviously should have since it's a UK company), but I am used to seeing US sizes and/or US & UK sizes together. So, if you're from the US and are buying shoes, make sure you get the right size.
I'm very pleased with the serivce from Urban Industry, and the Nike Air Max 1's. They were in the sale, so £25 cheaper than anywhere else.
Delivery was quick and via Royal Mail parcel service. This meant that when I was out at work when they were delivered, as is the case 99% of the time with deliveries, I got the card and popped down to the sorting office to pick them up. Other couriers can be extremely annoying, repeatedly leaving cards and having depots miles from my home if I want to collect the package at my convienience.
Also the packaging, which has the names of Urban Industry employees on, is a very nice touch!
I'm from Ukraine. And there was many troubles of shipping from different European shops. I was forced to wait for week or two. And the price was high.
There I was pleasantly surprised by 2 days delivering for relatively small price.
Latest styles, good brands!! Would like to see more unique brands back like odd future back but good selection, a little bit pricey too but that's not your fault!! Like the discount idea!!
I have always found it very easy to order from Urban Industry, I look for the brand i want for Example Nike select the items I want in my size which they always have and then purchase, they Already have all my payment details stored so it's nice and easy and within a day or two It arrives to the address that I've selected! If you haven't checked out the Urban Industry website do it now!!
I wouldn't hesitate to recommend Urban Industry to anyone.
I recently bought a pair of trousers. I recieved an email confirmation. Dispacth confirmation.
I returned them because they weren't to my taste. I recieved a refund confirmation.
An excellent level of customer service.
Great product, and great service. Items arrived very quick and with the free postage and free returns you can order the same item in two sizes and send one back, and the refund only takes a couple of day's. Perfect for men like me that don't like to shop and hate trying things on.
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