I ordered a ladies' wetsuit online from here, and although they sent me the wrong size initially, their customer service in replacing it was excellent. I was about to go on holiday, so they had the replacement sent to me next-day and in my case they were happy to pay for return postage costs. I would definitely shop here again.
Great service - dispatch and delivery was super fast.
I ordered myself and husband a shorty out of the sale products and they arrived super fast in perfect condition and with no hassle.
Will happily use the company again and recommend to others.
Lets hope the weather stays nice enough to keep the shorties in use :)
Really good selection of kit, with all sizes available and great prices. One grumble buying in the 'store' at Shoebury was how long it took to be served and complete my transaction. That's because the staff are dealing with 3 or more customers at the same time. So quick it isn't but I'd still go there again for future purchases.
would recommend Wetsuit Outlet to anyone!! great company!
The sizing of the wetsuit was correct, the fit was good, the price was reasonable, I could move easily in the water and through transition route, not as bad to get out of quickly as I was expecting. Very happy with my purchase
Bought a waterproof case (northcore) that turned out not to be completely waterproof, which resulted in a wet phone.
Apart from that delivery was speedy, and remaining orders were ok.
Updated: problems with products are being followed up on, so this brings them 5 stars
Purchased a Yak Steel Spray Deck - EXTRA BIG DECK 5237 Size - Large/Extra Large for my Pyranha H3 and it fits both the boat cockpit and me perfectly. Initially tried 2 other companies who seemed incapable of supplying anything other than a 'keyhole' deck despite following the (deck and boat) manufacturer’s instructions to select the correct deck size for my boat. So 10 out of 10 to Wetsuit Outlet for using an accurate description (EXTRA BIG DECK) so I could order correctly. As for the size Large/Extra Large this is correct. I am a 34'' waist which puts me in this category. It fits great over a drysuit and allows me to breath.
Delivery was within 2 days although had it delivered to work which is open 24/7!
Ordered a Yak Kayaking Cag in orange through amazon.co.uk for only £39.90, original price being £109.90! Order was placed on Sunday, received an email on Tuesday to say that they were out of stock of the orange cag,but would give me a free upgrade to one in black (£54.00).
Second order was a Yak BA, again bought on a massive discount! Ordered on sunday evening, arrived wednesday morning. Fits well and is just what I'm after.
If you look around there's often excellent deals on their website. Overall, top-quality goods with great service and good delivery.
I ordered a set of red Henri Lloyd Ocean Explorer trousers and jacket. One and a half week later the packet arrives with a red jacket and black trousers. So, I start the dialogue, turns out they don't have the red trousers at all. After putting pressure on them I finally receive the red trousers 1 month and 3 weeks after placing the order, plus a £50 extra discount (which I had to argue to get). All in all, the contact with them was good and in the end they did the right thing. Although, initial handling was poor and the "to the door" shipping ships only during office hours, which means I had to go far out of town to a terminal to get the package.
I'm currently wearing a Billabong wettie which is superb, warm and flexable.It came with a free hood and was cheap,so i've just treated myself to a summer suit so bring on the sun.
I have purchased items on a number of occasions from wetsuitoutlet.co.uk and they have always provided excellent service and good value with really fast despatch. When I have returned items because they didn't fit it has been easy and I have been refunded without delay. A highly recommended supplier and I will definitely be using them again in the future.
I was very impressed with the service, I quickly found what I was looking for and it arrived the next day. I could have not asked for anything more.
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