Hudson Reed USA recensioni

The box it was packed in was falling apart.

The tub filler I ordered arrived on a timely basis. I don't know if this was the responsibility of Hudson Reed or the shipper, but the box the tub filler was packed in was beat up and falling apart. I checked to see if anything was broken or missing, and it doesn't appear to be, but until the plumber actually goes to install it in a week or so, I won't know.

A Solid Bargain and a Great Buy

Hudson-Reed has been one of the best finds in a long time for me. The real value for me was realized when i had a problem with one of the items in my order after I had purchased the system. The original rainfall head was chrome plated plastic and it blew out the side seam after several months of use, spraying water across the shower all over the place. The real measure of a company is not always how thier equipment operates, but rather how they respond when there is a problem. I called them the next day and spoke with a lovely young lady who simply asked that I take a picture of the problem and email it to them. I did this while she held on and emailed it to her. She recieved it within minutes, looked at it, was extremely apologetic that I had a problem and advised me that she was having a new showerhead shipped then next day. When I was shopping complete shower systems, I contrasted the cost of thier system against comparable systems from Delta to Kohler. From a cost perspective Hudson-Reed was a no brainer. It was only after having the system now for almost 2 years that I can honestly say that from a quality perspective, they have far exceeded my expectations. We are now building a new house and I am designing a new "Monster" shower with a showerhead panel, ceiling rainfall head, and 12 body sprays using muiltiple valves off of two seperate tankless systems and mulitiple control valves. Will it be expensive? Yes it will, but it will be far less than if I used some of their competitors equipments. If I could wish for any one thing from them it would be to come out with an Electronic valving system that controlled flow and temp on a digital panel similar to what Moen and Kohler offer but keeping with the Hudson Reed pricing.

eye pleasing and easy cleaning

your product came in a timely manner,however, we did need to go buy additional fittings to use with our plumbing.the installation was somewhat easy, once the right fittings were acquired. also, what i throught to be an important part of the installation, was made of plastic, referring to the hanger bracket.

The best quality and value in plumbing fixtures!

I found Hudson Reed quite by accident on the internet. After perusing their website and seeing they had valves that did EXACTLY what I was looking for, I took a chance and ordered three complete bathrooms worth of products.

I have been nothing but impressed by everything I purchased as was the plumber who installed them. I can wholeheartedly recommend Hudson Reed shower valves and associated hardware. Our showers and bathtub work extraordinarily well and look terrific. I will continue to use Hudson Reed products in any future bathrooms I build or remodel.

I am disappointed with the product and the turnaround time for inquiries.

The showerhead arrived with a dent and I am yet to receive a response on how to return the material . The contact number in the website is incorrect. I emailed the company five days ago and have not received a response. I completed the online return form and it shows pending review. I am not exactly sure what it is pending. I'll be contacting my credit card company to put a dispute on the charges.

André Mercier ritiene questo recensione utile

6 days ago

Risposta da usa.hudsonreed.com

Hello,

Thank you for your response.

I apologise for the late reply, we have been dealing with a larger than normal level of queries at the moment and are making it our priority to answer all the outstanding queries as soon as possible.
I have just checked the system for you and this one has now been answered. We shall endeavour to have the reply return time shortend asap.

I would like to thank you for your patience with this matter.

Kind regards
Rachel
www.hudsonreed.com

Quality of product very good but price is reasonable.

I bought products before based on the very reasonable price. The products looked like metal but wasn't. It broke 4 months into use. I requested a new one and it was sent free of charge. Exactly what should have happened. The product broke again 1 1/2 years later. I didn't like that it broke but I wasn't that upset about it because again the price was very reasonable. I went to the website and saw a product that looked like one piece construction, I took another chance on Hudson Reed. I was very satisfied to see that the product was made considerably better. I'm extremely satisfied with my current product. I will be a future customer if Hudson Reed continues with it current product quality at it's current price point, 'jacked-up" for some reason like most companies.

This review has been reported to customer service by the company mercoledì 15 maggio 2013 for prova d'acquisto mancante (solo clienti veri possono recensire un'azienda).

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

I have been using this amaizing products in all my projects!!!!

Amaizing products

Very frustrated and still waiting on my order!

My experience is not favorable. My first shipment was supposed to be two packages but only one was shipped. When I called about the missing package, a second shipment with the faucet was processed right away. Unfortunately, my second shipment is and continues to be stuck in US Customs. Two weeks ago I contacted Hudson Reed about the customs delay only to be told the release would be imminent. Last week I again contacted Hudson Reed because the package was still held by customs. I was told late last week that the customs paperwork was messed up and had to be redone. I am still waiting.

André Mercier ritiene questo recensione utile

martedì 14 maggio 2013

Risposta da usa.hudsonreed.com

Hello,

Thank you for your review.

I am sorry that this has not been resolved.

I have mailed you personally with the findings for this issue.

I would like to stress that 99% of our orders are received by the customer within the allotted delivery time.

Kind regards
Rachel
www.hudsonreed.com

Amazing....great products and delivery from UK to USA the next day..are you kidding me! Well done!

You are the 100th person I have told about next day delivery from Hudson Reed from UK to the US...I am amazed.

Excellent product

Excellent product and customer service when ordering!

Very poor customer service and installation details not enclosed with products.

Very poor customer service and installation details not enclosed with products. It took months to be able to get a replacement valve for a shower temp, and when it came it had no install detail. When asking customer service I was told to "find the YouTube video" - Really? Find it myself? How about a link? How about a downloadable PDF on your website with the product on how to install the thing?

André Mercier ritiene questo recensione utile

lunedì 13 maggio 2013

Risposta da usa.hudsonreed.com

Hello,

Thank you for your review.

I apologise if you feel that the serivce I have provided for you was not adequate.
I have checked the mail thread we had running and I can confirm that there is a instaaltion link to the film.
I have mailed you again personally, please reply to that mail if there is anything else I can do for you.

Again I apologise if the information supplied was not sufficent. I am more the willing to help you further.

Kind regards
Rachel
www.hudsonreed.com

Great high quality product. Just wish my shower valve kit came with better instructions.

I was very pleased with my Shower valve and its wonderful quality, but a little disappointed in the lack of installation instructions. I had to call the UK to get any clarification on my parts list. Once I got ahold of someone they were very helpful and knowledgable. The shower is now installed and I love it!

Easy online transaction, quick delivery!

While we are still mid-construction, and I can't comment on the products I've purchased yet, I am pleased with the ease of use in regard to their website. Delivery was prompt, timely, and hassle free.

Awesome

Very fast, great quality, low price. Definitely will be shopping with them again.

Great product, met my needs for a surface mounted outside shower H+C faucet at a very reasonable price.

I needed a surface mounted H+C faucet for an outside shower. The local plumbing suppliers were not able to help. Eventually, after much web searching, I came across this product UFG-BDL0624 from Hudson Reed. I sent some additional questions that were answered promptly, but unfortunately** completely incorrectly** (I needed a faucet that would accept vertical, exposed, supply pipes, and asked whether it had swivel unions - the answer was no, but in fact it does have these), but it was pretty clear from the instructions etc that it did. So I went ahead and took the risk. Ordering and delivery were all just fine.

The unit is mounted and plumbed in (swivel unions and all), the supply connections all made, and it works exactly as I wanted. Apart from the totally incorrect technical support, everything else was just fine. I'm delighted with the product.

This is an amazing company that stands for integrity, honesty and dependability!!!

I searched and searched for a radiator that would work in my bathroom remodel. Not knowing very much about them, I called to get some information that was most helpful in making my decisions. I almost went with another website company but in the end, was suspect of their website. I went back to Hudson Reed USA mainly because their website seemed much more professional and trustworthy. Then, the most amazing thing ever was I received the radiator in just 3 days!!!!!!! I checked and it came from England IN THREE DAYS!!!!! I was so shocked that I actually asked the Fed Ex guy how was that possible. He just looked at me like I was crazy and showed me his logo on his shirt. Duh! Then, when I had a problem with this one leaking, they responding quickly with a new one and even reimbursed me the fee for the plumber to put in the new one. This is an amazing company and I wish they were all this considerate and helpful in getting the right thing done. Thank you so much Hudson Reed, I will come to you first the next time I need something!

I have been trying to resolve my complaints with Hudson Reed since 6/2011, and have been refused help and ignored.

Don't be taken in by appearances and what seems to be a terrific warranty. An exposed shower system installed in the summer of 2006 began to break down in 6/2011. It had a 10 year warranty. I contacted HR at this point. Various "nanoreps" <Names removed> refused to honor the warranty by providing new parts or a new system altogether. They seemed to be able to diagnose my problems with their product from their offices in England. and told me that if the product was defective, it would have failed sooner. I wrote letters and spent over $60. on an international phone call, with no satisfaction. The shower temperature could not be regulated, the hand held shower would not stay securely in the holder, so it would fall if you brushed by it, and its head became dented. Early on, they did send me a new hand held shower head at no charge, but that was it. Even the arm for the shower rose began leaking upward spraying the combination vent and light we had installed in the ceiling. The shower was non-functional, but with some adjustments that damaged knobs and other parts, we can use it. My husband replaced the shower arm with a copper pipe. It is our only shower and we are embarrassed when guests need to use it, but at least we don't scald or electrocute ourselves. I gave up the warranty fight. I contacted HR again in 8/2012 to see if I could purchase replacement parts so at least we could fix some of the cosmetic issues. In 8/2012 I contacted another nanorep, <Name removed>, to request replacement parts. He never got back to me. I emailed Aaron back, and another rep named <Name removed> on 10/2012 and again on 12/2012. No replies. The dual shower system is behind a tiled wall. My only alternative seems to be to rip out the wall and buy something else. We are not ready for the expense of another bathroom renovation. Do not buy anything from this company. It may work and look pretty for a few years, but don't expect it to last, and don't expect any help from their nanoreps. I guess that's the reason they don't call them customer service representatives.

André Mercier ritiene questo recensione utile

martedì 23 aprile 2013

Risposta da usa.hudsonreed.com

Dear Denise,

I am very sorry to read your TustPilot review.

We always strive to assist customers in anyway we can and I am very sorry that in this case it appears you have not received the full benefits of our customer services team.

I have contacted you both by phone and email today and I look forward to hearing from you in the hope that we can resolve this issue for you immediately.

Kind regards,
Amy

The Hudson-Reed Team

Loved my radiator had to buy a second one!!!

The radiator looked so great in my kitchen, went and bought one for the dining room. They look and work awesome. Can't wait to replace them all! Thanks

Excellent product at a very good price.

I was attracted by the low price for my hydronic towel warmer. Way lower than competitors. It arrived quickly and is solidly and attractively built. Customer service was helpful in choosing the right valves. The web site makes it difficult to compare models (more info on some models, less on others.) The instructions are kind of vague also but it's not a really complicated install. I was a little annoyed to receive a $9 customs charge with a $6 service charge from FEDEX. I thought that that should be prepaid when shipped. However, based on what I've seen and experienced I would purchase here again

good looking fixtures, good prices, fast shipping

recommended!

Modern with great quality!

This is my second purchase from Hudson Reed. The quality and price of the fixtures just can't be beat . I chose the customized fixtures both times and got exactly the look I wanted.The modern look is just what I wanted. Everything arrived in a timely manner and was well packaged and undamaged. I would recommend the company if you want value for your money.

High quality product with very fast shipping.

Order arrived within a week. Evan though package was in very bad condition, product was not charmed at all. will be installing it within a week. It is to early to say how well this radiator will perform in winter. Expect to pay like 5% for duty.

Excellent purchasing experience

I purchased the 12" Square Polished Stainless Steel Shower Head (UFG-AD9206) from Hudson Reed. Although I have yet to install it, the material quality and craftsmanship seems to be of very good quality. I will update my review once I have the shower head installed.

My new shower panel makes me feel like I'm on vacation in a luxury hotel.

My new shower panel was easy to install and really makes my newly remodeled bathroom look extra elegant. The rainfall shower really feels wonderful and the waterfall feature is great for rinsing hair. The body jets are nice for that soothing rinse and the shower wand is just right for final rinsing and shower cleaning. What a treat to feel like I'm on a vacation every time I shower. Great value in a shower panel that really keeps it's promise.

Excellent quality, unbeatable price, fast delivery!

Excellent quality, the product looks amazing, much better than in the pictures. It was delivered quickly and the price is great. Will definitely buy more!

I had better service than I would have expected anywhere, even in person.

Well, I did get a faucet that might have been a lemon, without having to hook it up they exchanged it without hassel, even paid for the pick up and reship. I bought it at a very fair price...I hpoe they still made a few dollars off me.

All I can say is excellent. What a great company and product!!!!!

fantastic product and service

Product looks good, annoying shipping policy

My shower seat hasn't bee installed or used yet, but looks good. I believe it should be mentioned that Hudson-Reed requires packages to be physically handed to purchaser, a serious inconvenience for me.

André Mercier ritiene questo recensione utile

giovedì 11 aprile 2013

Risposta da usa.hudsonreed.com

Dear Mrs Kolb,

Thank you for your recent purchase with us, I am pleased to read that you are happy with the product you have purchased.

I am sorry however that the delivery of the goods was inconvenient for you.
All of our products are shipped by UPS or FedEx and do require a signature on delivery. This is done for both for the customers and our piece of mind when an order is placed with us in order to ensure that the goods are delivered to the correct customer, in one piece and with no delays.

Kind regards,

Amy

Excellent fixtures, delivered quickly.

Both my client and my plumber are happy with Hudson Reed's quality and design.
Really nice stuff. Customer support is good.
Delivery was super quick. Prices are really good.
The only thing that keeps me from five stars (half-star, let's say) is that I wished for a bit more detail in the product specifications as shown on the website. More dimensions on the web would allow us to do rough-in more easily prior to delivery.

Product looks good, but delivery created problems.

I liked the way your products looked on line, however the description on two of the products were inaccurate. I have hot/ cold water lines already plumbed from a previous shower panel and the casing needed to be 10" wide at the back. Both units sent to me were only 7.5" wide since the sides turn in at the back. I called on the second unit and told what I needed and the customer service folks "thought" that they would be wide enough. THEY WEREN'T!
Everyone was apologetic and service minded. Perhaps more product knowledge would be helpful.

Thanks,
Gary Mulliner

Great customer service, nice product

We ordered one of the full body massage showers. I arrived sooner than anticipated, and when i called to report that a small detachable piece had broken during shipment, they replaced it promptly with no hassle.

Hudson Reed quality is number one! As is their service!

I am a general building contractor and find Hudson Reeds products are #1in quality and price. Service is wonderful and turnaround times are great.

Thanks Hudson Reed,
William Stec

Dan Gillen ritiene questo recensione utile

usa phone number

Get a united states phone number if your gonna sell in the usa

My experience with Hudson Reed USA was great!

I ordered shower heads and a shower seat. The seat it turns out would not be right for the job I am doing. I emailed customer service and they help me with my return. They were prompt to respond to me and lead me through the return policy. I love working with companies that really take care of their customers from beginning to end. It has been a great experience purchasing from Hudson Reed.

Delivered as promised!

Overall a solid experience. Product arrived in great shape, packed well and timely! I appreciate the voice verification with the amount of money we spent. Will do business again.

Top Notch

excellent customer service. Product has not been install yet, but looks gorgeous

Great produtct. Very bad shipping procedure First so damaged so back returned it Second slightly damaged it I could repair an d use Customer service was of NO HELP

Good product. Team shower bench. Extremely bad service.

Roger Sarinske e André Mercier ritiene questo recensione utile

martedì 26 marzo 2013

Risposta da usa.hudsonreed.com

Hello Mr Barnes,

I am very sorry to read that you have found the customer service offered by our company unhelpful.

We always strive to help our customers in any matter we can and en devour to resolve any issues you are experiencing in a timely manner.

I am sorry to read you have experienced issues with our customer service, I can see that you wrote into us asking for a contact number and this was provided however I can not see if you have now resolved the issue. As a result I will contact you directly in order to see if there is anything I can further assist you with.

Kind regards,

Amy

Great product and customer service from Hudson Reed

Everyone at Hudson Reed are superb. The customer service was exceptional. The shower panels were relatively easy to install (me and my wife), look very good and perform very well. They certainly meet our expectations. I have been recommending them to friends as a really good alternative to concealing a lot of piping in the wall to get the same results. The panels solved a particular problem we have because our bath tubs were installed back to back when our home was built. They allow service of the valves, etcetera without having to disturb the ceramic tile and wall.

Hudson Reed A #1

Quality of product from packaging to fit and finish top notch product. I would recommend these products to anyone-classic styling and quality construction.