The Pixmania nightmare:
May 21. I bought a Chromebook from Pixmania-France; it was an obvious thing to do as I spend several month in France every year and as the Chromebook is not available in Denmark where I come from.
I even paid 15 euro extra for fast delivery (within 24 hours they promised) So I followed my parcel closely on the GLS website from Paris over Roquemaure to Les Arcs not far from where I live in France and on may 23. at 15:11 hours GLS declared the parcel "LIVRE" "Delivered"
Only it was not delivered to me; I never saw it!
Apparently a sloppy driver handed over the parcel to an unknown person in an unknown place who signed for receiving the parcel with my first name probably copied from the parcel.
I immediately complained about this to Pixmania on the morning of may 24. and in the afternoon the same day they mailed me a document that I had to fill out and return by mail together with identification (I used a photocopy of my passport) I did this as fast as I possibly could on may 25. with the necessary documents attached as PDF files (Even though Pixmania-France stubbornly refused to write in any other language than French witch made communication difficult and forced me to seek help from my French friends as my French is not yet good enough to communicate on this level)
On May 27. I recieved a cryptic mail from Pixmania that not even my French friends could clearly understand but a good guess was that something was missing in the documents so I immediately mailed the documents for the second time and at the same time asking what the problem was. Next morning I had my friends to go over the whole thing trying to figure out what was wrong. In the end we mailed the documents a third time and with a comment in French.
May 28. I received a mail from Pixmania that they had still not received the documents they said that the sent document was empty!!!! So I mailed the documents again this time from both my Gmail and my Windows Mail.
Next step will be to send the documents by fax if I can find a fax machine.
I have mailed the PDF files to friends and family and everybody can open them!
May 29. 2013 I found a fax machine and faxed the documents to Pixmania. Later the same day I received a mail from Pixmania that they now had the documents but the identification, my passport (or so I think; it is not quite clear), was unreadable and that I must fax it again and this time (I think) photocopies of the cover of the passport.
In the mean time they have apparently done nothing to clear up the matter and made no attempt at retrieval or replacement.
May 30. 2013 My French speaking friend phoned Pixmania and learned that there should be no problem with opening PDF files; they do it all the time in costumer service, but it would be a good idea if we mailed the documents also as JPG files and to two different mail addresses and including a photocopy of the cover of my passport. So I mailed it for the ninth time and for safety we also faxed the documents for a second time.
On May 30. 2013 late afternoon I received a mail in English recommending that I contacted Danish Pixmania. I will do so but how that should help is beyond me as the Chromebook was bought and disappeared in France. It sounds as if they think I have ordered the Chromebook from Denmark. I am afraid that Pixmania customer service is total chaos.
Later in the afternoon on may 30. I received a mail from "mr. James Felix" himself chief of customer service where he declared that now steps were being taken with GLS to clear up the matter.
In the morning of may the 31. mr. "James Felix" mailed me again and told me that the investigation with GLS was started and it would take 10 days.
I also tried to contact Pixmania Denmark as I was advised to do but my mail was refused by the Pixmania Postmaster. And I have of course mailed to "Nina" what she asked for here on Trustpilot.
Honestly I believe that a sound business would get around to deliver the items that I have bought to my address here in France as soon as possible.
I feel real lucky that I only bought a Chromebook at 300euros and not one of the cameras that Pixmania sell at 3000euros.
I forbindelse med et internet køb fik jeg en mail fra post dk at en pakke var på vej til mig og ville blive leveret i løbet af dagen. Mailen indeholdt også et link direkte til tracking siden. Fint nok!
Da pakken ikke ankom kunne jeg ud på dagen se på tracking siden at den var returneret til afsender med begrundelsen "ukorrekt adresse". Jeg ringede derfor til telefonnummeret i mailen fra post dk og fik en person i røret som ikke virkede særlig interesseret i andet end at få lagt røret på snarest muligt; først da jeg truede vedkommende med at omtale hans opførsel her på Trustpilot blev han samarbejdsvillig.
Næste formiddag blev jeg ringet op af en medarbejder fra post dk som fortalte mig at der ikke var navn på pakken og at husnummeret var forkert.
At der ikke var navn på pakken har siden vist sig ikke at være korrekt men husnummeret var ganske rigtigt forkert.
Hvis man ikke havde returneret pakken øjeblikkeligt men havde ventet nogle timer havde man jo hørt fra mig og kunne så ha bragt pakken ud næste dag. Der er mange andre ting man kunne ha gjort, og som andre gør, for at løse et ganske lille problem.
Det hele bærer præg af medarbejdere der følger reglerne, yder mindst muligt og kun er interesseret i at hæve deres løn. Har vi hørt det før!
Nu jeg er igang lad mig så lige nævne at jeg med mellemrum opholder mig i udlandet og derfor har brug for at få omadresseret post; det virker overhovedet ikke, det er ikke bare et enkelt brev der ikke når frem, nej det er 75%. Igen er forklaringen nok uinteresserede medarbejdere.
Betina ritiene questo recensione utile
Meget tilfreds med Skinnerup rammer, leveringstiden er imponerende, hvis det kan gøres ligeså smertefrit til udlandet er det stedet hvor jeg køber mine rammer fremover.
En ide: Hvad med at sælge pakkemateriale til levering sammen med rammerne til brug for forsendelse af de indrammede billeder?
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