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PROFILO - Puffy

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Recensioni (2)

OnlineKeyStore

Invalid Keys & Shoddy Support

Having bough a key from them for an MMO, the key that they provided turned out to be invalid. I have logged a support ticket and have received no feedback in over 48 hours except for a request to upload a screenshot, which I did. Attempts to contact them on their facebook page to request feedback resulted in my post being deleted (as well as several other people complaining of similar problems and lack of support) and they issued a blanket notice stating anyone asking for support would be banned from their facebook page.

Update 10/01/2012
Still no response as of yet. I am no longer interested in trying to resolve the issue and have asked for a refund.

Update 13/01/2012
Having requested a refund. 3 days later I still have no feedback whatsoever.

Response
The response time has been no where near 24 hours. As it is now the 26th Jan, more than 9 days since my last response, with no resolution in sight, simply vague promises of a refund which seem to be empty.

Also, I find it ludicrous and incredibly insulting that you characterise unhappy clients as spammers when they're not receiving the product they paid for and have had no responses in contacting you through your customer support, and naturally try to find other means of contacting you. Perhaps if you actually provided proper support, you wouldn't have people trying to contact you via facebook and your forums. Your attitude towards unhappy clients who do not get the product they paid for is deplorable.

Recensione utile Fai rapporto
domenica 22 gennaio 2012

Risposta da PC Media PTE LTD

facebook is not for support and never will be, comments there chasing tickets and support will always be deleted and spammers or people that ignore the rules and carry on are banned yes.

we will just refund or replace via support, the response time there is stated as 24 hours anyway

thanks

G2PLAY.NET

Speedy service

I pre-ordered a SW:TOR key from them and received the key on launch day. Prices were reasonable and I have recommended them to several friends who have had similar positive experiences.

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PROFILO - Puffy

Immagine profilo di Puffy
Puffy
Recensore
Maschio, 1985
Grahamstown, Sudafrica

info utente

Gamer. Programmer. Geek.