I joined streamline.net on a trial basis, I had to put my card details in, but expected to be informed that I would be charged for an automatic 2 year subscription. I was away on holiday when the funds were taken, so as soon as I got back I decided to make the call and try to get the money back.
I got put through to a call centre, where English was NOT their first language, the person on the telephone informed me that a full refund would be made. This did not happen, I received a reply via a support ticket telling me that I will not receive a refund but they can cancel my account, so I said that's pointless and I do not want to waste the money so leave it. I tried and tried numerous times to get my money back to no avail.
Now two years later after forgetting that I had subscribed back then I have been charged YET again. I personally work in a role with customer accounts and we MAKE NOTES on their accounts whenever they call, so if streamline who as a hosting company should have the resources to have this available, should have notes to say I DO NOT WANT THE HOSTING. Anyone with half a brain would think to inform me of the upgrade coming up, but that didn't happen.
I've now spoken to them over the phone after having my support ticket ignored, and they have informed me "yes we do have a note on your order that in 2010 your requested to cancel"
Still no reply, so I have resent my support ticket, I don't know what else I can do? I've lost another £200.00 to this company. I seriously hope I get my money back. I will be speaking with trading standards about this, as they are not providing the customer support I'm apparently paying for.
I recently sent Amazon my PS3 with 2 games all in the same box, I sent it Parcelforce so it was tracked and signed for, 24 hours later it was confirmed as received. They confirmed receipt of my PS3 but not the games, I emailed them and the reply was generic stating that they process items at different rates. I thought fair enough I'll wait, so I did and time went by...nothing, my PS3 had been credited but not the games so I worried a little. Another email sent and another generic reply but this time they mentioned "I can confirm we have received your games" I thought okay sweet, I'll wait again, so I did only to receive an email stating the time had passed and my game trade in has expired, so here I am with no games to trade in and not £41.00 better off than I should be. I have emailed amazon multiple times to get the same generic email over and over but a complete lack of customer service. I'm also peeved to find they are pawning their customer service out to other countries like India which is NOT good enough, it's an email... how hard can it be to pay people, Amazon can definitely afford it. I'm now considering talking to Trading Standards as I don't have much option and the evidences weighs in favour of me... I sent the items, they signed for them, the PS3 was credited and was in the same box and I have an email from Amazon confirming they have got them. I'm furious they have done this as I wanted to use the credit against a PS4, I have cancelled with Amazon as without the full credit I don't think they deserve my cash, I went to Apollo and got it for cheaper anyway.
Vodafone are not a company I would recommend. It's a shame as their tariff is great, but I've tried contacting them multiple times as I would like to upgrade my phone and I was instantly put on hold, this happened everyday for a week. Morning Noon OR night.
I will be going elsewhere for my next contract.
I have gone elsewhere, due to the fact that vodafone are actually crap. Their customer service is something to be desired too
Carol Massey ritiene questo recensione utile
This company gave me a very relaxing flight from Heathrow to Brisbane, it took AGES as expected so I wanted comfort, and that's exactly what I got, with free unlimited drinks and the cabin crew was amazing too.
Literally the best flight I've ever been on.
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