Luisaviaroma.com

LUISAVIAROMA This is a SCAM Reported to AMEX and Interpol

I lost over $100 of $500 in simply returning the item to LUISAVIAROMA
NO Return labels, address, import forms were provided
I only received 70% of monies when returning an item and had to go through a convoluted process involving contacting DHL,(Don's use FEDEX or UPS) reboxing the item, filling in detailed EXPORT forms and then was told that I had to pay for shipping the item back to Italy AT MY... OWN EXPENSE and meet all Import/Export fees
It took a week to CONFIRM my purchase, another to confirm delivery, NO tracking number was provided
Furthermore, when I asked why they had taken $100 from me for a $500 purchase, they responded that there was a $30 shipping fee for returns plus $70 in "Import levies and taxes"
I have had NO such issues with other European sites such as Stylebop from Germany, Matches and Mr. Porter from the UK
This is a SCAM Reported to AMEX and Interpol