Dear Valued Customer,

As stated on our website, the average processing time is 5 to 12 working days with additional 2 to 3 working days for the laboratory to process prescription lenses. Both of your orders were dispatched within advertised processing time according to the system information.
I am truly sorry to read you were unsatisfied with received glasses; we always suggest your customers to check return policy before placing the order. And according to our exchange policy, you can get back to our customer service team within the 7 following days to process the exchange. Please also note that there is a special policy for orders with prescription lenses. Please contact our service manager at servicemanager@smartbuyglasses.com and we will be glad to rectify your negative experience with us.
Best Regards,
Augustin | SBG