I have ordered a refrigerator delivered by knowhow. According to the online tracking system, the order will be arriving between 14.00 and 18.30. However, until 18.30, no one turned up, no phone call at all either. At around 7.15, someone called, but after I picked up the phone, the person on the other side of the line hung up the phone without speaking a word. The delivery person finally showed up at 8.30, and without a word of apology, started blaming me for living on the second floor.
I understand the fact that there may be traffic, and I do not mind if it is delivered slightly over-time. However, it was very frustrating that no one called to update me on the situation and I virtually wasted a whole day waiting for it.
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