Daekonline

Useless, arrogant and unserious customer service!!! Never again!

When I ordered my tiers I got a info that delivery would happen 5-8 working days later. Two days after I placed the order I called in order to verify planned delivery date since I had to take my car to Sweden. They promised to call back the same day. Nothing happened.
Called them again the following day, same promise, same result.
Same process went on for a couple of days until I got an email confirmation on a Sunday informing me that the tires would be delivered 14(!!!) working days from order placement! I called to complain 7 times, speaking to at least 4 different so called customer support agents and was only faced by fake promises, disrespectful behavior, arrogance and no signs of service minded behavior at all! My mails to the customer relations department were neither answered. So I cannot recommend this company at all! Never again!

giovedì 1 marzo 2012

Risposta da Delticom AG

Kære Kunde

Vi er meget kede af, at du er utilfreds med vores service. Vores leveringstid af komplette hjul til Danmark er mellem 5 og 8 arbejdsdage, men i vinterperioden kan det ske, at vi har nogle forsinkelser og problemer med levering. Du har bestilt hjulene den 04.02.2012, og de er blevet leveret til monteringstationen den 16.02.2012. Du har sendt os en information, om at du gerne ville annullere ordren, hvis hjulene ikke kommer, før den 14.02.2012, men på dette tidspunkt hjulene var allerede samlet og klar til forsendelse. Derefter den 10.02.2012 hjulene blev afsendt fra vores lager. Leveringstiden tog 9 arbejdsdage. Vi er meget kede af for al ulejligheden og håber, at dette svar var nyttig for dig, og vi kan byde dig velkommen som kunde igen.


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