Nellypot

Rubbish customer service - don't go near unless you want to waste your money

I first used nellypot in October when I bought a kgb voucher, My bag did arrive a little late, but I wasn't too concerned, I then got another 2 bags from them with no problems. Then I bought another bag on 31st December using a 60% off voucher that I got with my purchases. The payment left my account on 3rd January and I still haven't received my goods yet 2 months later!!! I have sent numerous emails to them, and on the 3rd February they emailed me to say my bag had been dispatched, but it's still not here yet. In the FAQs on the website, there is a part saying there is a 3 week delay, but they are taking the mick now I feel, 2 months later. I will be contacting trading standards on Monday regarding this, and will use the phone number stated earlier for Sagepay to try and get my money back. I'm very angry with them as I was quite happy with the service I received previously, and even recomended them to friends, but have since told them not to even bother!!!!!!!!!!!!