La Gondola

Rocket Espresso Evoluzione V2

I placed an order on 17/4/2012 for Rocket Espresso Giotto Evoluzione v2. The order was shipped on 18/5/2012 !!
I have been told that my order will ship on Fedex Express, but actualy La Gondola shipped my order via TNT !!
While I was tracking my shippment using TNT website I found the packaging of my order got damaged and TNT repackaged it again !!!
I think that's enough !!

Update on 30/5/2012
I contacted Lagondola to stop the shippment and refund the money. Carlos from Lagondola reacted promptely and contacted TNT to stop it.
I received today a message that the refund has been processed. this is realy great. I would like to thank Carlos for helping me.

venerdì 25 maggio 2012

Risposta da La Gondola by Bellaitalia srl

Hello
thanks for yr comments.
We have been selling via web since 1997 ; unfortunately in some circumstances
the entire process of order fulfilment is longer than expected. Pls accept our
sincere apologies for that.
The luxury espresso machine you ordered has been shipped with a delay
of 5 days (you have been informed about the availability of this NEW model).
TNT is one of the major express couriers :in this case they are handling badly the shipment and the expected arrival in Saudi Arabia is really too long .
You are aware we reacted promptly to yr request to stop the delivery...

Sorry again and best regards

Carlo Botteon
Shop.LaGondola.it