Postgoldforcash.com

Very poor & would consider I was well ripped off

I only posted 2 pieces of gold, not great deal I'll agree. I had weighed them as 6g. When I got the phone call I was offered a mere £11. Strange when you consider the price of gold per gram! Eventually I had to settle as the woman, who was claiming to talk to a 'supervisor' quadrupled the offer, still way below market value but by now I'd been kept on the phone for so long I caved. I shouldn't have. The real value was nearer 8 times the amount I was first offered. Only use if you have some knowledge of the market & patience, would not recommend, AT ALL.

lunedì 9 luglio 2012

Risposta da postgoldforcash.com

Hi Pete
Thank you for taking the time to review our service. I’m sorry to read you were disappointed with the price you received for the two items you sent in. As we pride ourselves on providing people with an easy and efficient service, it is important our customers are happy with their offer, this is why we call every one of our customers to discuss the amount before sending out the payment. If a customer was not happy with the price or service we offer them the opportunity to have their items returned via Royal Mail Special Delivery absolutely free. Also there is never any pressure to sell you items and they will be returned to you within 5 working days if you were not happy. Unfortunately it was not made clear you were unhappy during the call and you accepted your offer, again I’m sorry you felt we did not achieve the customer service levels we pride ourselves on.
Thank you again for your feedback.
The Postgoldforcash Team

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