I had an issue with some products I ordered which hadn't arrived. John Lewis responded immediately to my email, telling me there had been delivery issues (these were never clarified). My delivery charge was refunded that day and I was asked that if I re-ordered to please choose named delivery (more expensive) and then contact customer services who would refund the delivery charge for this new order too. I followed instructions and my goods arrived, my delivery charge was refunded and my faith is restored in this company. They never let you down - getting things right is great but it is how companies deal with things that go wrong that makes them truly stand out. Well done John Lewis and thank you for treating me as a customer.
I use Buyagift whenever I want to buy something unusual or difficult to organise myself. I have always found their service to be excellent; everything I order has arrived more quickly than the website promises, it is exactly as I ordered and the recipient of the experiences has always had a good response from the suppliers used and had a ball! I highly recommend them.
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