Appliances Online

Dreadful

Disastrous. Having charged £20 to connect a new washing machine, they refused to disconnect the old one. Once I had got the old machine out, I left them to connect the new one. I came back downstairs to find the new machine connected and switched on. The door hinged the wrong way so I said it would not be suitable. The delivery man told me that as it had been 'used' (ie he had turned it on) it was non -returnable.

giovedì 22 marzo 2012

Risposta da www.appliancesonline.co.uk

Dear Adrian Greenwood,

I am very sorry to hear about the issues you have experienced with the connection of this appliance.

The appliance can be returned within 10 days of receiving the appliance - as long as only the test cycle has been carried out and no detergent as been ran through the machine, when our connection service is selected.

Appliances Online takes all reviews very seriously and I would like to investigate your order immediately.

Please can you send me your order number and contact information?

Kind Regards
Jane Gough

Quality and Excellence Co-Ordinator
reviews@appliancesonline.co.uk

Simply Electronics Ltd.

So far not good

I ordered a camera for my business, but when the invoice arrived there was no VAT on it (which I could claim back from HMRC). I emailed simplyelectronics and they said they weren't liable to VAT, which is odd as they are a UK limited company based on the Isle of Wight. So I phoned to cancel the order because it would be cheaper for me to buy from another firm who included VAT in their price. The EXPECTED waiting time for a call was 12 minutes, and judging from other people's reviews, is likely to be much longer. I am very glad I paid with a VISA card so if there are any problems cancelling the order I can get my money back. So far, not very good.

Carol Mongere Leopold ritiene questo recensione utile