was guaranteed a delivery date for a Kenwood Mixer which was a birthday present for my daughter. I stayed in all day waiting for the delivery ( I get paid hourly)and it did not arrive, it eventually arrived 3 days later, missing my daughter's birthday and was very damaged on arrival - even the delivery guy said to return it. I contacted Kitchen Science to explain why and re-iterated the fact I had taken time off and it was a birthday present and that I had taken time off due to their confirmation email stating delivery date etc..
They only seemed concerned that I have a replacement order. I said that I would go ahead and reorder but that under the circumstances felt that a discount should be made for the product. The Manager flatly refused. I have since ordered the same model £10 cheaper with free delivery. I would not recommend this company to anyone. IF IT WASN'T FOR THE FACT THERE IS A DEFAULT TO AT LEAST ONE STAR - I WOULD GIVE THIS FiRM NOTHING
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