Waterstones

Not fit for purpose

An item advertised on the website as 'usually despatched with 24 hours' was out of stock, I received an email telling me this AFTER receiving an order confirmation email. But at no point was I informed that the 2 other items in my order would be delayed.

After 5 days I called to ask why my order was still outstanding, only be given an extended diatribe about how I hadn't selected the right delivery option that would allow partial shipping and some nonsense about their Terms and Conditions by a customer service assistant who was in no way interested in assisting me.

Needless to say I canceled the order and went to Amazon instead.

What was annoying is that I was using Waterstones Giftcard ...I guess as far as they were concerned, they'd already got the money so they didn't need to bother with actually fulfilling the order at all.