I received the wrong goods, but it was no problem to send it back. They apologized, and paid for the delivery when I had to send it back. Everyone makes mistakes, it's the way you handle it as a company that makes all the difference!
I ordered something 13 days ago, and still havent received the package. I am confident that I will receive it though, but I wouldnt have paid 6 GBP for delivery (for 4 pens I really need), if it is that slow. When I called them last week to enquire about my package, no one seemed to know what's going on ... poor customer service.
I don't think that their website ever fully worked. Each time I try to look up a package, or a price, something goes wrong.
Furthermore, I dont think that their website gives any information: it is messy, full of fluff, and very complicated to nagivate.
I called to their office in Almeria. There were no cars available, but they assured me that I would not find any rental cars in Almeria, because they are the only one. Walked 100 meters down the road to find at least 5 other companies.
You can be unhelpful on the phone, but lying to potential customers to stear them away from competition is taking it too far.
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